Business Process Management

Spara favorit 29 nov november 2012

Background/ importance of the research field The concept of Business Process Reengineering (BPR) became very popular in the 1990’s with the fundamental idea of analyzing, controlling and developing the processes and workflows of an organisation (Hammer & Champy, 1993; Rummler & Brache 1995).

Background/ importance of the research field

The concept of Business Process Reengineering (BPR) became very popular in the 1990’s with the fundamental idea of analyzing, controlling and developing the processes and workflows of an organisation (Hammer & Champy, 1993; Rummler & Brache 1995).

Today Business Process Management (BPM) (e.g. Ould, 2005) is a field that has evolved into a central part when developing the business, the organisation, or its information resources – the processes constitute a starting point when modelling the business and the information systems.

One trend from many suppliers and consultants is to provide tools interpreting visual modelling of processes and information into software code and interconnections with e.g. CRM and ERP systems. This can be accomplished at a low and detailed level in, for example, Microsoft’s BizTalk-server or at a high level in ARIS-EPC or BPMN (see e.g. www.microsoft.com/biztalk, www.ids-scheer.com, www.bpmn.org).

Thus the process representation of an organisation is increasing in importance and may ultimately be the line of action taken by business organisations when describing their business, and in all situations involving information systems development. The importance of processes is also recognized within the field of archive and information sciences. The ISO Technical Report ISO/TR 26122 “Information and documentation – Work process analysis for records” proposes that work process analysis serves to: 

“[...] provide a clear identification of records creation requirements, facilitating automatic capture and management of records as the work is performed, and define business contextual links between records, and thereby lead to their logical arrangement and grouping, thus ensuring clear documentation of work processes and facilitating retrieval, retention and disposition of the records based on knowledge of the business”. (ISO/TR 26122)