Explorative study of on-going business process development projects in two municipalities conducted by Maria Kallberg and Proscovia Svärd (2009).
Kallberg, M., Svärd, P. & Sundberg, H. (2010). Improving Local Government - A Survey of Problems. Paper presented at the International Association for Development of Information Society, IADIS International Conference e-Society 2010, March 18-21, Porto, Portugal and published in Conference proceedings, pp.76-84. (Kallberg & Svärd were both 1st authors). Abstract available at http://www.mendeley.com/research/egovernment-initiatives-information-management-two-local-government-authorities/
Kallberg, M. (2012). Taking care of business - but what about the records? A Swedish study of recordkeeping expertise in business development projects. In M. Procter (Ed.), comma International Journal on Archives 2010-1 (pp.169-188). Liverpool University Press, United Kingdom. Abstract available at http://miun.diva-portal.org/smash/record.jsf?searchId=1&pid=diva2:455943