References

Spara favorit 29 nov november 2012

Davenport, T. 1993. Re-engineering work through information technology, Harvard Business School.

 

Hammer, M., Champy, J. 1993. Re-engineering the corporation – A manifesto for business revolution, Nicholas Brealey Publishing.

 

ISO Technical Report ISO/TR 26122 “Information and documentation – Work process analysis for records”, First Edition 2008