Two new CER reports
Two new popular science reports on digital banking services are now available for download from CER's website. The reports are based on two internationally published journal articles.
Masoome Abikari writes that emotions influence our decisions to a greater extent than has been shown so far. The present study shows different correlations between the feelings of young, well-educated bank customers and their risk experiences and, by extension, their intentions to use digital banking services. Likewise, that a strongly negative emotion cannot always be compensated by another, more positive, emotion.
Read the report Young well-educated bank customers, perceived risk and digital banking services
Irina Dimitrova and Peter Öhman describe and analyse so-called barriers and barrier breakers in relation to bank customers' use of digital payment methods. The results show that barrier breakers can have a positive impact on the willingness to fully use digital payment methods. In some cases, however, a "personal contact" seems to be difficult to replace with digital solutions, especially for bank customers who are not entirely positive about the ongoing development towards a cashless society.
Read the report Different bank customers' intentions to fully use digital payment methods
Contact
