Model for perceived value for the residents of Sundsvall

The municipality of Sundsvall has a desire to investigate how the residents of Sundsvall experience what the municipality delivers.

Niklas Edin

Thus, the purpose of the study is to develop a model to be able to continuously and systematically examine the value created for the people of Sundsvall. The purpose for the subject quality technology at the department of quality technology and mechanical engineering at Mid Sweden University is to study how the development of a model that measures created value for municipal residents can be done.

The purpose of the Forum for Digitization is to investigate how the model relates to the municipality's strategic documents, and the activities' practical work. The goal is to develop a model that examines created value for the municipality's residents, above all as users in the municipality's operations.

The model will be used to capture the experience of the municipality's deliveries and activities. The value that is captured must be able to be used for management going forward in time, ie that the businesses must do more of things that create value for Sundsvallsbon.

Facts

Project period

200901-211231

Project leader

Ingela Bäckström

Professor|Professor

010-142 83 86

Project members

Pernilla Ingelsson

Universitetslektor|Senior Lecturer

010-142 83 08

Leif Sundberg

Universitetslektor|Senior Lecturer

010-142 88 38

Karin Nyman, Sundsvalls kommun

Karin Nyman, Sundsvalls kommun

Leena Utterström, Sundsvalls kommun

Leena Utterström, Sundsvalls kommun

Sara Andersson, Sundsvalls kommun

Sara Andersson, Sundsvalls kommun

Ingela Lindqvist, Sundsvalls kommun

Ingela Lindqvist, Sundsvalls kommun

Funders

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