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Syllabus:

Quality Technology and Management BA (A), Quality Technology and Management - Introductional Course, 7,5 Credits


General data

Code: KV026G
Subject/Main field: Kvalitetsteknik
Cycle: First cycle
Progression: (A)
Credits: 7.5
Progressive specialization: G1N - First cycle, has only upper-secondary level entry requirements
Answerable department: Department of Quality Technology and Management, Mechanical Engineering and Mathematics
Answerable faculty: Faculty of Science, Technology and Media
Date of change: 7/11/2013
Version valid from: 8/15/2013

Aim

To give background and introduction to the area and knowledge and skills around management and implementation of quality work. The course also aims at developing the student’s ability to actively participate in, design and lead concrete improvement work based on strengths in his/her organization or company.

Course objectives

After completed course the student should be able to:
Present the background to the quality concept, understand what quality means and distinguish between different ways of describing quality and to use the quality definitions, especially with a starting-point at customer orientation.
- Give examples of real applications of the definitions, methodologies and tools described in the course i.e. explain when they are applicable how they should or can be used and what results to expect when rightly implemented.
- Describe and use management systems, company assessments including self-assessment in an organization.
-Identify oppurtunities and difficulties in an organization.
- Show ability to practically create generative objectives, themes and formulate questions for Appriciative Inquiry-initiatives.
-Be able to reflect and reproduce the Appreciative Inquiry-philosophy and method and the basic principles and theories that
Appreciative Inquiry is based on and relates to.

Content

In this course the focus is leadership for quality work, different quality tools, customer orientation, management systems, company assessment and Appreciative Inquiry (AI) that is a new way of change management. To be able to study these parts it is required to have understanding of certain quality definitions and because of this we start with one introduction part where background of the quality field is presented. Other areas of the course is the seven management tools, cost of poor quality, balanced scorecards, brainstorming, self-assessment, QFD, ISO, management of quality work.

Selection rules and procedures

The selectionprocess is in accordance with the Higher Education Ordinance and the local order of admission.

Teaching form

The tutoring is performed in the form of lectures and web material. The course also contains assignments to be solved in groups.

Examination form

Examination of this course are done through hand-in assignments and an exam. To pass the course you need to pass the exam and also get a pass grade on all the hand-in assignments.

Grading system

The grades A, B, C, D, E, Fx and F are given on the course. On this scale the grades A through E represent pass levels, whereas Fx and F represent fail levels.

Course reading

Required literature

Bo Bergman & Bengt Klefsjö, Quality from Customer Needs to Customer Satisfaction, Lund, Studentlitteratur, 3, 9789144059426

Diana Whitney, Amanda Trosten, The Power of Appreciative Inquiry, San Francisco, Berrett-Koehler publishers, Inc., 2