Klas Gustavsson

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Current research

Forum för digitalisering (FODI)

Publications

Articles in journals

Gustavsson, K. , L'Ecuyer, P. & Olsson, L. (). Modeling bursts in the arrival process to an emergency call center. ,

Gustavsson, K. , Olsson, L. , Gidlund, M. & Andersson, U. (). Simulating routing strategies of inbound calls at the Swedish emergency call center. European Journal of Industrial Engineering,

Gustavsson, K. , Olsson, L. , Gidlund, M. & Andersson, U. (). Simulating traffic management strategies at the Swedish emergency call center. ,

Conference papers

Johansson, A. , Axelsson, M. & Gustavsson, K. (2017). Heuristic Approach of Exact Bin-Packing Model. In The IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). (International Conference on Industrial Engineering and Engineering Management IEEM). pp. 1042--1046.

Gustavsson, K. (2017). Service Time Effects of Distancing from the Customer, A Case Study from the Swedish Emergency Call Center. Paper presented at the International Conference on Industrial Engineering and Engineering Management, Singapore, 10-13 December, 2017

Gustavsson, K. (2016). Simulating traffic planning strategies at the Swedish emergency center. Paper presented at the INFORMS annual meeting, November 13-16, 2016, Nashville, US

Gustavsson, K. (2016). Simulation-based evaluation of traffic management strategies at SOS Alarm. Paper presented at the Åre Risk Event, 14-16 juni, 2016, Åre

Licentiate theses, comprehensive summaries

Gustavsson, K. (2018). Stochastic Modeling and Management of an Emergency Call Center : A Case Study at the Swedish Emergency CallCenter Provider, SOS Alarm Sverige AB. Lic. (Comprehensive summary) Sundsvall : Mid Sweden University, 2018 (Mid Sweden University licentiate thesis : 141)