Klas Palm

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Publications

Articles in journals

Palm, K. & Algehed, J. (2017). Exploring enablers of innovative quality development in public administration. International Journal of Quality and Service Sciences, vol. 9: 2, pp. 203-217.  

Palm, K. & Lilja, J. (2017). Key enabling factors for organizational ambidexterity in the public sector. International Journal of Quality and Service Sciences, vol. 9: 1, pp. 2-20.  

Palm, K. , Lilja, J. & Wiklund, H. (2016). The challenge of integrating innovation and quality management practice. Total Quality Management and Business Excellence, vol. 7: 1-2, pp. 34-47.  

Palm, K. , Lilja, J. & Wiklund, H. (2015). Agencies, it’s Time to Innovate! : Exploring the current understanding of the Swedish government’s call for innovation. International Journal of Quality and Service Sciences, vol. 7: 1, pp. 34-49.  

Conference papers

Palm, K. & Lilja, J. (2014). From Reducing to Dynamically Managing Operational Deviations in the Service Sector : Towards Integrating Quality and Innovation Management in Practice by Ambidextrous Deviation Management (ADM). Paper presented at the QMOD 2014 - Conference on Quality and Service Sciences

Palm, K. & Lilja, J. (2012). Towards Improving InnovAbility : Elaborating on the Ability to Measure Innovation Quality in Service Organizations. In Electronic Proceedings of the 15th QMOD Conference.

Doctoral theses, comprehensive summaries

Palm, K. (2017). Balancing Control and Breakthrough in Public Management. Dis. (Comprehensive summary) Sundsvall : Mittuniversitetet, 2017 (Mid Sweden University doctoral thesis : 258)  

Licentiate theses, comprehensive summaries

Palm, K. (2014). Understanding Innovation as an Approach to Increasing Customer Value in the Context of the Public Sector. Lic. (Comprehensive summary) Östersund : Mid Sweden University, 2014 (Mid Sweden University licentiate thesis : 113)