Publications

Save favourite 28 Aug August 2015

Publications

Articles in journals

Carnerud, D. (2018). 25 years of quality management research – Outlines and Trends. International Journal of Quality and Reliability Management, vol. 35: 1, pp. 208-231.  

Boström, J. , Hillborg, H. & Lilja, J. (2017). Cultural Change of Applying User Involvement for Improving Healthcare Quality : A Review of the Impact on Attitudes, Values and Assumptions among Healthcare Professionals and Users. Quality Innovation Prosperity, vol. 21: 3, pp. 158-172.    

Palm, K. & Algehed, J. (2017). Exploring enablers of innovative quality development in public administration. International Journal of Quality and Service Sciences, vol. 9: 2, pp. 203-217.  

Carnerud, D. (2017). Exploring research on quality and reliability management through text mining methodology. International Journal of Quality & Reliability Management, vol. 34: 7, pp. 975-1014.  

Lilja, J. , Hansen, D. , Fredrikson, J. & Richardsson, D. (2017). Is Innovation the Future of Quality Management? : Searching for signs of quality and innovation management merging. International Journal of Quality and Service Sciences, vol. 9: 3-4, pp. 232-240.  

Palm, K. & Lilja, J. (2017). Key enabling factors for organizational ambidexterity in the public sector. International Journal of Quality and Service Sciences, vol. 9: 1, pp. 2-20.  

Kahm, T. & Ingelsson, P. (2017). Lean from the First-line Managers’ Perspective : Assuredness about the Effects of Lean as a Driving Force for Sustainable Change. Management and Production Engineering Review, vol. 8: 2, pp. 49-56.    

Åslund, A. & Bäckström, I. (2017). Management processes and management’s role in customer value creation. International Journal of Quality and Service Sciences, vol. 9: 2, pp. 148-164.  

Warne, M. , Snyder, K. & Gillander Gådin, K. (2017). Participation and support – associations with Swedish pupils’ positive health. International Journal of Circumpolar Health, vol. 76: 1    

Cronemyr, P. , Bäckström, I. & Rönnbäck, Å. (2017). Quality culture deployment : using behaviours to explain, diagnose and improve a quality culture. International Journal of Quality and Service Sciences, vol. 9: 3/4, pp. 498-518.  

Snyder, K. , Hedlund, C. , Ingelsson, P. & Bäckström, I. (2017). Storytelling : a co-creative process to support value-based leadership. International Journal of Quality and Service Sciences, vol. 9: 3/4, pp. 484-497.  

Ingelsson, P. & Bäckström, I. (2017). The need for a long-term mindset when measuring the effects of lean on health-related quality management values : A case study from the public sector. International Journal of Workplace Health Management, vol. 10: 3, pp. 249-264.  

Eriksson, M. & Ingelsson, P. (2016). Building an organizational culture when delivering commercial experiences – the leaders’ perspective. International Journal of Quality and Service Sciences, vol. 8: 2, pp. 229-244.  

Snyder, K. , Ingelsson, P. & Bäckström, I. (2016). Enhancing the study of Lean transformation through organizational culture analysis. International Journal of Quality and Service Sciences, vol. 8: 3, pp. 395-411.  

Eriksson, H. , Gremyr, I. , Bergqvist, B. , Garvare, R. , Fundin, A. , Wiklund, H. , Wester, M. & Sörqvist, L. (2016). Exploring quality challenges and the validity of excellence models. International Journal of Operations & Production Management, vol. 36: 10, pp. 1201-1221.  

Bäckström, I. , Ingelsson, P. & Johansson, C. (2016). How Communicative Leadership influences co-workers’ health : A Quality Management perspective. International Journal of Quality and Service Sciences, vol. 8: 2, pp. 143-158.    

Åslund, A. & Bäckström, I. (2016). Management and customer value creation – learning from successful societal entrepreneurs. International Journal of Quality and Service Sciences,

Bäckström, I. & Ingelsson, P. (2016). Measuring Appreciative Inquiry, Lean and Perceived Co-worker Health. Quality Innovation Prosperity, vol. 20: 2, pp. 105-118.    

Eriksson, M. , Bäckström, I. , Ingelsson, P. & Åslund, A. (2016). Measuring customer value in commercial experiences. Total quality management and business excellence (Online),  

Palm, K. , Lilja, J. & Wiklund, H. (2016). The challenge of integrating innovation and quality management practice. Total Quality Management and Business Excellence, vol. 7: 1-2, pp. 34-47.  

Palm, K. , Lilja, J. & Wiklund, H. (2015). Agencies, it’s Time to Innovate! : Exploring the current understanding of the Swedish government’s call for innovation. International Journal of Quality and Service Sciences, vol. 7: 1, pp. 34-49.  

Åslund, A. & Bäckström, I. (2015). Creation of value to the society : a process map of the societal entrepreneurship area. Total Quality Management and Business Excellence, vol. 26: 4, pp. 385-399.  

Snyder, K. (2015). Engaged leaders develop schools as quality organisations. International Journal of Quality and Service Sciences, vol. 7: 2-3, pp. 217-229.  

Snyder, k. (2015). Exploring digital culture in virtual teams: Implications for leading and developing distributed organisations. Journal of Organisational Transformation and Social Change, vol. 12: 3, pp. 211-233.  

Snyder, K. & Cooper, K. (2015). Innovating schools through dialogic arts-based practice : ingredients for engaging students with a whole new mind. Journal of Learning Through the Arts, vol. 11: 1    

Bäckström, I. & Ingelsson, P. (2015). Is there a relationship between Lean Leaders and healthy co-workers?. Quality Innovation Prosperity, vol. 19: 2, pp. 123-136.    

Ingelsson, P. , Löfstedt, U. , Bäckström, I. & Öberg, L. (2015). Taking a Holistic Perspective on Technical Communication and Lean. Quality Innovation Prosperity, vol. 19: 2, pp. 103-122.    

Lilja, J. & Richardsson, D. (2015). Why is it Suddenly so Easy to Change?. International Journal of Quality and Service Sciences, vol. 7: 2/3, pp. 334-348.  

Warne, M. , Snyder, K. & Gillander Gådin, K. (2014). Adaptation and validation of a positive health scale for adolescents. Social Indicators Research, vol. 119: 2, pp. 1079-1093.  

Bäckström, I. , Lagrosen, Y. & Eriksson, L. (2014). Change of the quality management culture through health-promotion activities?. Total quality management and business excellence (Online), vol. 25: 11-12, pp. 1236-1246.  

Stenmark, P. & Lilja, J. (2014). Designing for the satisfaction of high-level needs : introducing the Ideation Need Mapping (INM) methodology. The TQM Journal, vol. 26: 6, pp. 639-649.  

Bäckström, I. , Ingelsson, P. & Johansson, C. (2014). Health Related Quality Management Values and Key Principles of Communicative Leadership - Are They the Same?. Quality Innovation Prosperity, vol. 18: 1, pp. 59-72.  

Ingelsson, P. & Mårtensson, A. (2014). Measuring the importance and practices of Lean values. The TQM Journal, vol. 26: 5, pp. 463-474.  

Lilja, J. & Richardsson, D. (2013). Getting Over the Bridge : “Three Billy Goats Gruff” as a Metaphor for the Start and Development of an AI-Community of Practice in Mid Sweden. AI practioner, vol. 15: 2, pp. 41-47.  

Warne, M. , Gillander Gådin, K. & Snyder, K. (2013). Photovoice: An opportunity and challenge for students' genuine participation. Health Promotion International, vol. 28: 3, pp. 299-310.  

Warne, M. , Snyder, K. & Gillander Gådin, K. (2013). Promoting an Equal and Healthy Environment : Swedish Students' View of the Daily Life at School. Qualitative Health Research, vol. 23: 10, pp. 1354-1368.  

Bäckström, I. , Eriksson, L. & Lagrosen, Y. (2012). A health-related quality management approach to evaluating health promotion activities. International Journal of Quality and Service Sciences, vol. 4: 1, pp. 76-85.    

Åslund, A. & Bäckström, I. (2012). A process towards societal value within a community-based regional development project. Quality Innovation Prosperity, vol. 16: 2, pp. 71-83.    

Lagrosen, Y. , Bäckström, I. & Wiklund, H. (2012). Approach for measuring health-related quality management. The TQM Journal, vol. 24: 1, pp. 59-71.  

Ingelsson, P. , Eriksson, M. & Lilja, J. (2012). Can selecting the right values help TQM implementation? : A case study about organisational homogeneity at the Walt Disney Company. Total Quality Management and Business Excellence, vol. 23: 1, pp. 1-11.  

Lilja, J. & Richardsson, D. (2012). Putting Appreciative Design into Practice : A Case Study of a Course Evaluation and Design Process. International Journal of Quality and Service Sciences, vol. 4: 1, pp. 4-15.  

Larsson, J. , Landstad, B. , Wiklund, H. & Vinberg, S. (2011). Control charts as an early warning system for workplace health outcomes. Work, vol. 39: 4, pp. 409-425.  

Bäckström, I. , Ingelsson, P. & Wiklund, H. (2011). Learning from others to adapt Quality Management to the future. Total Quality Management and Business Excellence, vol. 22: 2, pp. 187-196.  

Lilja, J. , Eriksson, M. & Ingelsson, P. (2010). Commercial experiences from a customer perspective elaborated, defined and distinguished. The TQM Journal, vol. 22: 3, pp. 285-292.  

Snyder, K. (2010). Living other becoming me: is it lagom yet?. Race Equality Teaching, vol. 28: 3

snyder, k. , Panichi, L. & Lindberg, O. (2010). On the issue of quality of experience in technology supported learning. Designs for Learning, vol. 3: 1-2, pp. 42-53.

Lagrosen, Y. , Bäckström, I. & Lagrosen, S. (2010). The relationship between quality management and employee health - : exploring the underlying dimensions. International Journal of Productivity and Quality Management, vol. 5: 2, pp. 109-123.  

Bäckström, I. , Larsson, J. & Wiklund, H. (2009). Are healthy and successful organizations working accordingly to Quality Management?. International journal of workplace health management, vol. 2: 3, pp. 245-257.  

Snyder, K. (2009). II nuovo compito dei leader : A new task for school leaders. Dirigenti scuola, : 3, pp. 86-90.

Larsson, J. , Bäckström, I. & Wiklund, H. (2009). Leadership and organizational behaviour : Similarities between three award-winning organizations. International Journal of Management Practice, vol. 3: 4, pp. 327-345.  

Lilja, J. & Wiklund, H. (2007). A two-dimensional perspective on attractive quality. Total Quality Management and Business Excellence, vol. 18: 6, pp. 667-679.  

Snyder, K. (2007). Global emancipation through educational social networks : Shaping a new dialogue of action through community.. Linköping Electronic Conference Proceedings, vol. 21, pp. 1-6.

Larsson, J. , Vinberg, S. & Wiklund, H. (2007). Leadership, quality and health: using McGregor's X and Y theory for analyzing values in relation to methodologies and outcomes. Total Quality Management and Business Excellence, vol. 18: 9-10, pp. 1147-1168.  

Lagrosen, Y. , Bäckström, I. & Lagrosen, S. (2007). Quality management and health : a double connection. International Journal of Quality & Reliability Management, vol. 24: 1, pp. 49-61.  

Snyder, K. M. (2007). The Digital culture and "Peda-Socio" transformation.. Seminar.net, vol. 3: 1, pp. 1-15.  

Snyder, K. (2007). The european quality benchmark system : Helping teachers work with information to sustain change. European Journal of Education, vol. 42: 3, pp. 425-435.  

Lilja, J. & Wiklund, H. (2006). Obstacles to the creation of attractive quality. The TQM Journal, vol. 18: 1, pp. 55-66.  

Holmgren, C. , From, J. , Olofsson, A. , Karlsson, H. , Snyder, K. & Sundström, U. (2005). Entrepreneurship Education: Salvation or Damnation?. Journal of Entrepreneurship Education, vol. 8, pp. 7-19.

Lilja, J. & Wiklund, H. (2005). Getting emotional about quality: questioning and elaborating the satisfaction concept. The Asian Journal of Quality, vol. 6: 3, pp. 38-55.

Harnesk, R. , Schön, K. & Bäckström, I. (2005). How successful Swedish organisations achieve sustaniable health. International Journal of Management Practice, vol. 1: 3, pp. 233-250.  

Snyder, K. (2005). The digital culture and communication : more than just classroom learning. Seminar.net, vol. 1: 2, pp. 1-9.  

Bäckström, M. & Wiklund, H. (2004). QFD as a tool to improve quality control in a complex manufacturing environment. The Asian Journal on Quality, vol. 5: 1, pp. 10-22.

Eriksson, H. , Johansson, F. & Wiklund, H. (2003). Effects of In-Company Quality Awards on Organizational Performance. Total quality management (Print), vol. 14: 2, pp. 235-242.  

Wiklund, H. , Klefsjö, B. , Sandvik Wiklund, P. & Edvardsson, B. (2003). Innovation and TQM in Swedish higher education institutions - possibilities and pitfalls. TQM Magazine, vol. 15: 2, pp. 99-107.  

Isaksson, R. & Wiklund, H. (2002). On the use of process management in the Third World. Total quality management (Print), vol. 13: 4, pp. 419-426.  

Boothroyd, R. A. , Stiles, P. , Snyder, K. & Zong, X. (2002). Service Penetration by persons with severe mental illness: How should it be measured?. Journal of Behavioral Health Services & Research, vol. 29: 2, pp. 198-207.

Isaksson, R. & Wiklund, H. (2002). Spotlight on process measurements. Qualityworld, vol. March, pp. 12-15.

Wiklund, H. & Sandvik Wiklund, P. (2002). Widening the Six Sigma concept : An approach to improve organisational learning. Total Quality Management, vol. 13: 2, pp. 233-239.  

Rosén, D. , Olsson, J. & Hedlund, C. (2001). Membrane Covered Electrically Isolated Through-Wafer Via Holes. Journal of Micromechanics and Microengineering, vol. 11: 4, pp. 344-347.  

Jonsson, K. , Köhler, J. , Hedlund, C. & Stenmark, L. (2001). Oxygen Plasma Wafer Bonding Evaluated by the Weibull Fracture Probability Method. Journal of Micromechanics and Microengineering, vol. 11: 4, pp. 364-370.  

Klefsjö, B. & Wiklund, H. (2001). Sex sigma : Ett arbetssätt för offensiv kvalitetsutveckling. Kvalitetsmagasinet, vol. 12: 3, pp. 36-39.

Köhler, J. , Strandman, C. , Vallin, Ö. , Hedlund, C. & Bäcklund, Y. (2001). Silicon fusion bond interfaces resilient to wet anisotropic etchants. Journal of Micromechanics and Microengineering, vol. 11, pp. 359-363.  

Klefsjö, B. , Wiklund, H. & Edgeman, R. L. (2001). Six sigma seen as a methodology for total quality management. Measuring Business Excellence, vol. 5: 1, pp. 31-35.  

Wiklund, H. & Sandvik Wiklund, P. (2000). Editorial for a special issue on industrial statistics. International Journal of Reliability, Quality and Safety Engineering (IJRQSE), vol. 7: 4, pp. 269-270.

Pasquariello, D. , Hedlund, C. & Hjort, K. (2000). Oxidation and induced damages in oxygen plasma in situ wafer bonding. Journal of the Electrochemical Society, vol. 147: 7, pp. 2699-2703.  

Jonsson, L. , Westlinder, J. , Engelmark, F. , Hedlund, C. , Du, J. , Smith, U. & Blom, H. (2000). Patterning of tantalum pentoxide, a high epsilon material, by inductively coupled plasma etching. Journal of Vacuum Science and Technology B, vol. 18: 4, pp. 1906-1910.  

Xie, M. , Goh, T. N. , Wiklund, H. & Tang, X. Y. (2000). Statistical monitoring and decision-making of tool wear processes. International Journal of Reliability, Quality and Safety Engineering (IJRQSE), vol. 7: 4, pp. 331-340.

Pasquariello, D. , Lindeberg, M. , Hedlund, C. & Hjort, K. (2000). Surface energy as a function of self-bias voltage in oxygen plasma wafer bonding. Sensors and Actuators A-Physical, vol. A82, pp. 239-244.  

Wiklund, H. & Sandvik Wiklund, P. (1999). A collaboration concept for TQM implementation in small and medium sized enterprises. International Journal of Applied Quality Management, vol. 2: 1, pp. 101-115.  

Wiklund, H. (1999). A statistical approach to real-time quality control. International Journal of Production Research, vol. 37: 18, pp. 4141-4156.  

Jonsson, L. , Hedlund, C. , Katardjiev, I. & Berg, S. (1999). Compositional variations of sputter deposited Ti/W barrier layers on substrates with pronounced surface topography. Thin Solid Films, vol. 348: 1-2, pp. 227-232.  

Thornell, G. , Ericson, F. , Hedlund, C. , Ohrmalm, J. , Schweitz, J. & Portnoff, G. (1999). Residual stress in sputtered gold films on quartz measured by the cantilever beam deflection technique. IEEE Transactions on Ultrasonics, Ferroelectrics and Frequency Control, vol. 46: 4, pp. 981-992.

Wiklund, H. & Sandvik Wiklund, P. (1999). Student focused design and iImprovement of university courses. Managing Service Quality, vol. 9: 6, pp. 434-443.  

Wiklund, H. (1998). Bayesian and Regression Approaches to On-Line Prediction of Residual Tool Life. Quality and Reliability Engineering International, vol. 14: 5, pp. 303-309.  

Bäckström, M. & Wiklund, H. (1998). Development of a multi-tooth approach to tool condition monitoring in milling. Insight (Northampton), vol. 40: 8, pp. 548-552.

Rangsten, P. , Hedlund, C. , Katardjiev, I. & Backlund, Y. (1998). Etch rates of crystallographic planes in Z-cut quartz - experiments and simulation. Journal of Micromechanics and Microengineering, vol. 8: 1, pp. 1-6.  

Schaepkens, M. , Oehrlein, G. S. , Hedlund, C. , Jonsson, L. & Blom, H. (1998). Selective SiO2-to-Si3N4 etching in inductively coupled fluorocarbon plasmas: Angular dependence of SiO2 and Si3N4 etching rates. Journal of Vacuum Science & Technology. A. Vacuum, Surfaces, and Films, vol. A16: 6, pp. 3281  

Hedlund, C. , Jonsson, L. , Katardjiev, I. , Berg, S. & Blom, H. (1997). Angular dependence of the polysilicon etch rate during dry etching in SF6 and Cl-2. Journal of Vacuum Science & Technology. A. Vacuum, Surfaces, and Films, vol. 15: 3, pp. 686-691.  

Wiklund, H. , Sandvik Wiklund, P. & Karlsson, S. (1997). Continuous quality improvement : An unique cooperation between industry and university. Sigma: tijdschrift voor excellent ondernemen, vol. 42: 6, pp. 16-20.

Shamrai, K. P. , Virko, V. F. , Blom, H. , Pavlenko, V. P. , Taranov, V. B. , Jonsson, L. , Hedlund, C. & Berg, S. (1997). Discharge disruptions in a helicon plasma source. Journal of Vacuum Science & Technology. A. Vacuum, Surfaces, and Films, vol. 15: 6, pp. 2864-2874.  

MacAlister, J. E. , Snyder, K. J. , Acker-Hocevar, M. & Snyder, K. M. (1997). The educational quality benchmark system: A response to issues of at-risk youth. National Forum of Educational Administration and Supervision Journal, vol. 14: 3

Isaksson, R. & Wiklund, H. (1997). What is really a Learning Organisation?. Kvalitetsmagasinet, vol. 8: 3, pp. 46-48.

Hedlund, C. , Strandman, C. , Katardjiev, I. , Bäcklund, Y. , Berg, S. & Blom, H. (1996). A Method for the Determination of the Angular Dependence during Dry Etching. Journal of Vacuum Science & Technology B, vol. 14: 5, pp. 3239  

snyder, k. & Snyder, K. J. (1996). Developing integrated work cultures: findings from a study of school change. NASSP Bulletin, vol. 80: 576

Wiklund, H. (1996). Högteknologisk tillverkning kräver ny kvalitetsstyrning.. Magasinet Verkstäderna, vol. 92: 5, pp. 25-26.

Novak, A. & Wiklund, H. (1996). On-Line prediction of the tool lLife. CIRP Annals - manufacturing technology, vol. 45: 1, pp. 93-97.  

Snyder, K. J. , Acker-Hocevar, M. & Snyder, K. M. (1996). Principals speak out on changing school work cultures. Journal of Staff Development, vol. 17: 1

Snyder, K. M. , Acker-Hocevar, M. & Snyder, K. J. (1995). Changing school work cultures: Issues and dilemnas. Journal of the British Educational Management Society,

Snyder, K. J. , Acker-Hocevar, M. & Snyder, K. M. (1995). Chaos theory as a lens for advancing quality schooling. Journal of British Educational Management and Administration Society,

Jonsson, L. , Hedlund, C. , Katardjiev, I. , Barklund, A. , Blom, H. & Berg, S. (1995). Controlled topography production - True 3D simulation and experiment. Vacuum, vol. 46, pp. 971-975.  

Snyder, K. J. , Acker-Hocevar, M. & Snyder, K. M. (1995). Reframing school work cultures over time: The Principal's perspective. National Forum of Applied Educational Research Journal, vol. 9: 1, pp. 3-14.

Snyder, K. J. , Acker-Hocevar, M. & Snyder, K. M. (1994). Organizational development in transition: The Schooling perspective. ERIC EA 026 086,

Snyder, K. J. , Acker-Hocevar, M. & snyder, K. M. (1994). Typology for principals of learning organisations committed to reforming work cultures. ERIC ED 3723496 RA 025941,

Novak, A. & Wiklund, H. (1993). Reliability improvement of tool-wear monitoring. C I R P Annals, vol. 42: 1, pp. 63-66.

Novak, A. , Wiklund, H. & Persson, H. (1992). Modelling of Turning Process Based on Acoustic Emission Measurement. Journal of manufacturing systems, vol. 21: 1, pp. 39-43.

Wiklund, H. & Sandvik-Wiklund, P. (1992). Offensivt kvalitetsarbete : SPS - slutsteg i förbättringsprocessen. Verkstäderna, vol. 88: 5, pp. 44-48.

Mårtensson, A. , Snyder, K. & Ingelsson, P. (). Interlinking Lean and Sustainability: How ready are leaders?. ,

Åslund, A. & Lilja, J. (). Value Ripple Logic - Customer Value Creation from a System View. ,

Books

Snyder, K. J. , Acker-Hocevar, M. & Snyder, K. M. (2011). Chinese translation of Living on the Edge of Chaos: leading Schools into the Global Age. Bejing : Education Science Publishing House

Snyder, K. , Acker-Hocevar, M. & Snyder, K. (2008). Living on the edge of chaos: Leading schools into the global age. milwakee, Wisconsin : ASQ Quality Press

Snyder, K. J. , Acker-Hocevar, M. & Snyder, K. M. (2000). Living on the Edge of Chaos : Leading Schools into the Global Age. Second edition. Milwaukee, Wee : ASQ Quality Press

Chapters in books

Bäckström, I. & Sjöstedt Landén, A. (2017). Bortom New Public Management? Berättelser om arbetssituationen i akademin. In Mitt, ditt och vårt universitet : Att förstå något gemensamt. Sundsvall/Östersund : Mid Sweden University. pp. 59-72.    

Snyder, K. & Björkman, C. (2016). Systematisk skol- och kvalitetsutveckling med SWCP School Work Culture Profile. In Metodhandbok för förskolechefer och rektorer. Stockholm : Studentlitteratur AB. pp. 143-163.

Snyder, K. & Björkman, C. (2015). Systematisk skol- och kvalitetsutveckling med School Work Culture Profile. In Metodhandbok för förskolechefer och rektorer. Sundsvall : Mittuniversitet Regionalt Utvecklingsnätverk. pp. 111-130.

Knyder, K. (2014). Concept maps, voice thread and visual images : Helping educators spawn divergent thinking and dialogic learning. In Cases on teaching critical thinking through visual representation strategies. Hershey Pennsylvania : IGI Global. pp. 387-417.  

Bäckström, I. & Åslund, A. (2014). Framgångsrikt ledarskap inom samhällsentreprenöriell verksamhet. In Samhällsentreprenörskap – samverkande för lokal utveckling. Sundsvall : Mittuniversitetet (Social Science Reports from Mid Sweden University). pp. 195-209.

Snyder, K. & Cooper, K. (2012). Upptäcka, uttrycka och utveckla genom berättelse och bild: betydelsen för estetiska lärprocesser för pedagogik. In Medier-Bild-Pedagogik. Flensburg University Press.

Kuzmin, L. , Dahlén, L. , Ebrahimzadeh, R. & Wiklund, H. (2009). Comparison of Ski Running Surfaces Machined by Various Stone Grinding Equipments. In The Impact of Technology on Sport III. Melbourne, Australia : RMIT University. pp. 27-31.

Bäckström, M. , Kuzmin, L. , Rännar, L. & Wiklund, H. (2009). Critical Factors Influencing Loss of Time after Shooting - A Case Study Performed During the 2008 IBU Biathlon World Championships. In The Impact of Technology on Sport III.. pp. 33-37.

Lagrosen, Y. , Lagrosen, S. & Bäckström, I. (2006). Kvalitetsutveckling i vården. In HEL : Hälso- och sjukvårdens ekonomi och logistik. Göteborg : Sahlgrenska akademin vid Göteborgs universitet. pp. 112-121.

Snyder, K. (2005). Is dialogue possible online? : Findings from an international study of educators engaged in professional mentoring groups in a web-based environment. In Creating successful telementoring programs. Greenwich : Information Age Publishing. pp. 273-294.

Snyder, K. & Acker-Hocevar, M. (2003). Building International Cultures of Synergy through online social networks. In Global perspectives on mentoring : : Transforming contexts, communities, and cultures. Greenwich, Conn. : Information Age Publishing. pp. 436-.

Snyder, K. & Wagenius, M. (2002). Building International education networks through ICT : Possibilities and Challenges. In Internationalisation in a shrinking world : : Contributions of the ITE-conference held at Dalarna University Falun - Campus May : 1-4 2002. Eisenstadt : Stiftung Pädagogische Akademie Burgenland. pp. 240-.

Snyder, K. & Wagenius, M. (2002). International Connections through ICT : Expanding the training and development of teachers and school leaders. In Internationalisation in a shrinking world : : Contributions of the ITE-conference held at Dalarna University Falun - Campus May : 1-4 2002. Eisenstadt : Stiftung Pädagogische Akademie Burgenland. pp. 240-.

Wiklund, H. & Wiklund, P. S. (2000). Learning and service quality improvement in a manufacturing organisation. In Quality in service conference (7 : 2000 : Karlstad). New York : ISQA (International Service Quality Association). pp. 454-.

Wiklund, H. (2000). Student-driven improvement work. In Towards best practise : quality improvement initiatives in Nordic higher education institutions. Köpenhamn : Nordisk ministerråd (TemaNord). pp. 162-.

Tang, X. Y. , Xie, M. , Goh, T. N. & Wiklund, H. (1999). Process Monitoring Using Double Exponential Smoothing Technique with an Application to Tool Wear Processes. In Control of Industrial Processes.. pp. 194-199.

Novak, A. & Wiklund, H. (1993). Relationships between product performance and total quality costs. In Advances in Industrial Engineering. Amsterdam : Elsevier. pp. 415-418.

Conference papers

Bäckström, I. , Ingelsson, P. , Snyder, K. , Hedlund, C. & Lilja, J. (2017). Capturing Value-based leadership in Practice: : Insights from developing and applying an AI-interview guide. In Challenges and Opportunities of Quality in the 4th Industrial Revolution : On quality and service sciences ICQSS 2017.

Hedlund, C. , Bäckström, I. , Ingelsson, P. , Snyder, K. & Lilja, J. (2017). Continuous Improvement of Leadership : Evaluation of peer-coaching experiments. Paper presented at the 20th QMOD Conference, Helsingör, Denmark, 4-7 August, 2017

Bäckström, I. , Ingelsson, P. & Snyder, K. (2017). Enhancing Sustainable Quality Culture. Paper presented at the Canadian Quality Congress, Toronto, September 7-8, 2017

Hansen, D. , Jørgensen, R. & Lilja, J. (2017). How daily operational meetings can support transformation to a lean improvement culture. Paper presented at the EUROMA 2017: Inspiring Operations Management, Warsaw, Poland, 2-6 juli, 2017

Lilja, J. , Ingelsson, P. , Snyder, K. , Bäckström, I. & Hedlund, C. (2017). Metaphors : We Manage and Develop Quality by Screening and Elaborating on the Metaphors of Quality Management. Paper presented at the 20th QMOD Conference, Helsingör, Denmark, 4-7 August, 2017

Abrahamsson, C. , Lilja, J. & Hedlund, C. (2017). Towards New Levels of Creating/Improving and Understanding Value in Swedish Municipalities : A Review of Research on Understanding and Creating Value in Municipal Quality Development by Qualitative Approaches (and Co-Creation). Paper presented at the 20th QMOD Conference, Helsingör, Denmark, 4-7 August, 2017

Ingelsson, P. , Bäckström, I. , Snyder, K. , Lilja, J. & Hedlund, C. (2017). Truly changing the culture – learnings from a value-based top leader. In 20th QMOD conference : Challenges and Opportunities of Quality in the 4th Industrial Revolution.

Snyder, K. , Bäckström, I. & Ingelsson, P. (2017). Using design thinking to foster value-based leadership and quality culture. Paper presented at the Canadian Quality Congress, Toronto, September 7-8, 2017

Cronemyr, P. , Bäckström, I. & Rönnbäck, Å. (2016). A Tool For Measuring Quality Culture. In 19th QMOD Proceedings: International Conference on Quality and Service Sciences : Building a Culture for Quality, Innovation and Sustainability.

Bäckström, I. , Ingelsson, P. , Snyder, K. , Hedlund, C. & Lilja, J. (2016). Collection of baseline data – expanding the scope. In EurOMA 2016 - Interactions.

Snyder, K. , Ingelsson, P. & Bäckström, I. (2016). Helping leaders develop value-based leadership. In EurOMA Conference Proceedings : Interactions.

Jørgensen, R. , Hansen, D. & Lilja, J. (2016). How positive practices can accelerate transformation to a Lean improvement culture. In EUROMA 2016.

Lilja, J. , Bäckström, I. , Forsgren, O. , Ingelsson, P. , Noaksson, E. , Nätterlund, K. , Richardsson, D. & Åslund, A. (2016). Insights from Sustainable Cleveland 2019: An Initiative Driving Sustainable Regional Development by Large Scale Summits, Collective Visioning, and lots of Creativity, Culture, and Appreciation. In Valuing and Evaluating Creativity for Sustainable Regional Development. Östersund : . pp. 255--258.  

Ingelsson, P. & Kahm, T. (2016). Lean from the first-line managers’ perspective – assuredness about the effects of Lean as a driving force for sustainable change. Paper presented at the 19th QMOD/ICQSS Conference 2016, Rome, Italy, 21-23 September, 2016

Ingelsson, P. & Bäckström, I. (2016). Monitoring co-worker health and Lean culture development. In Proceedings of the 19th QMOD Conference, 2016.

Hedlund, C. , Lilja, J. , Ingelsson, P. , Bäckström, I. & Snyder, K. (2016). Research On Toyota Kata? Proposing A Future Research Agenda For The Emerging Practice. In EurOMA Conference Proceedings : Interactions 2016.

Snyder, K. , Hedlund, C. , Ingelsson, P. & Bäckström, I. (2016). Storytelling as a co-creative process to build cultures of quality, innovation and sustainability. Paper presented at the 19th QMOD conference; International Conference on Quality and Service Sciences (ICQSS 2016), 21-23 September 2016, Rome

Stenmark, P. , Lilja, J. & Hansen, D. (2016). Using appreciative inquiry practices as a starting block for product innovation and development. Paper presented at the EUROMA 2016, june 17-22, Trondheim, Norway

Ingelsson, P. , Bäckström, I. , Snyder, K. , Hedlund, C. & Lilja, J. (2016). Using the employee satisfaction survey as a tool for building organizational culture. In EurOMA Conference Proceedings : Interactions, 2016.

Bäckström, I. , Rönnbäck, Å. & Cronemyr, P. (2016). What values are included in Quality Culture? – A theoretical and practical collaboration. In Building a Culture for Quality, Innovation and Sustainability.

Maria, W. , Snyder, K. & Gillander Gådin, K. (2016). When health in adolescents is measured as positive health. In The 8th Nordic Health Promotion Research Conference (NHPRC).

Snyder, K. , Ingelsson, P. & Bäckström, I. (2015). Conceptualizing a research framework to study systemic Lean transformation : A Critical Review. In 18th QMOD-ICQSS.

Lilja, J. , Hansen, D. & Richardsson, D. (2015). Design Questions for Life : Connecting Engineering Design, Appreciative Inquiry, and Other Question-based Models. In Proceedings of the International Conference on Engineering Design, ICED.. pp. 163--172.

Bäckström, I. & Ingelsson, P. (2015). Exploring the relationship between Appreciative Inquiry, Lean and perceived co-worker health. In Creating a Sustaniable future through Quality : on Quality and Service Sciences ICQSS 2015, October 12-14. Lund :

Zillinger, M. & Lilja, J. (2015). The geography of team park mobility : interpretations of visitor tracks, experiences and methods. In Proceedings of Nordic Geographers Meeting.  

Åslund, A. & Ingelsson, P. (2015). Understanding and living by an organization's values in order to create customer value. In Creating a Sustainable future through Quality : on Quality and Service ICQSS 2015, October 12-14. Lund :

Snyder, K. (2015). Vad krävs för att leda en skola idag? : Goda exempel från rektorer i Finland, USA och Sverige. Paper presented at the Bättre Skola 2015

Löfstedt, U. , Ingelsson, P. , Bäckström, I. & Öberg, L. (2014). Can Lean improve the status of Technical Communication? : Taking a system perspective. In 17th QMOD-ICQSS Conference, Prague, Czech Republic : Entering the Experience Economy – from product quality to experience quality. Lund :

Mårtensson, A. , Ingelsson, P. & Öberg, L. (2014). Can Lean values contribute to Sustainable Development. In 17th Qmod-ICQSS : Part 2: INDEX and FULLPAPERS.  

Bäckström, I. & Ingelsson, P. (2014). Do Lean Leaders get healthy co-workers?. In 17th QMOD-ICQSS Conference, Prague, Czech Republic : Entering the Experience Economy – from product quality to experience quality. Lund :

Carnerud, D. (2014). Exploration of text mining methodology through investigation of QMOD-ICQSS proceedings. Paper presented at the QMOD-ICQSS Prague, Czech Republic, 2014 (Sep. 3-5)  

Stenmark, P. & Lilja, J. (2014). Exploring a new methodology for customer- involved ideation with a focus on high-level Needs. Paper presented at the Qmod 2014

Åslund, A. & Bäckström, I. (2014). Factors and leadership behaviours in successful societal entrepreneurships that contribute to customer value. In 17th QMOD-ICQSS Conference on Quality and Service Science in Prague, Czech Republic : Entering the Experience Economy –from product quality to experience quality. Prague :

Palm, K. & Lilja, J. (2014). From Reducing to Dynamically Managing Operational Deviations in the Service Sector : Towards Integrating Quality and Innovation Management in Practice by Ambidextrous Deviation Management (ADM). Paper presented at the QMOD 2014 - Conference on Quality and Service Sciences

Bäckström, I. , Ingelsson, P. & Johansson, C. (2013). Health Related Quality Management values and Key principles of Communicative Leadership - are they the same?. In 16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia : From LearnAbility and InnovAbility to SustainAbility.. pp. 164--177.  

Ahlin, K. & Ingelsson, P. (2013). Information management, Lean and efficiency:  are we focusing on the customer?. Paper presented at the 16th QMOD-ICQSS; International conference quality and service sciences;4th-6th September 2013;Portoroz, Slovenia  

Mårtensson, A. & Ingelsson, P. (2013). Managers basic assumptions when applying Lean. In 16th QMOD-ICQSS Proceedings : Quality Management and Organizational Development Conference [being] International Conference Quality and Service Sciences.. pp. 1206--1215.  

Bäckström, M. , Tinnsten, M. , Koptyug, A. , Rännar, L. , Carlsson, P. , Danvind, J. & Wiklund, H. (2013). Sports Technology Education at Mid Sweden University. In 6TH ASIA-PACIFIC CONGRESS ON SPORTS TECHNOLOGY (APCST). (Procedia Engineering). pp. 214--219.    

Åslund, A. & Lilja, J. (2013). Towards Capturing and Visualizing Value Creation : Exploring and Elaborating Attribute-Value Mapping. Paper presented at the 16th QMOD-ICQSS conference, Portoroz, Slovenia, 2013 (September 4-6)

Åslund, A. & Bäckström, I. (2012). A process towards societal value within a community-based regional development project. In Proceedings of the 15th QMOD-ICQSS conference. Poznan, Poland :  

Bäckström, I. , Ingelsson, P. & Wiklund, H. (2012). Measuring the Starting Points for a Lean Journey. In 15 th QMOD conference : From LearnAbility and InnovAbility to SustainAbility. Poznan : (QMOD). pp. 146--156.  

Palm, K. & Lilja, J. (2012). Towards Improving InnovAbility : Elaborating on the Ability to Measure Innovation Quality in Service Organizations. In Electronic Proceedings of the 15th QMOD Conference.

Bäckström, I. , Eriksson, L. & Lagrosen, Y. (2011). A health-related Quality Management approach to evaluating health promotion activities.. In QMOD Conference on Quality and Service Sciences 2011 : From LearnAbility & InnovAbility to SustainAbility. San Sebastian : . pp. 188--197.  

Snyder, K. , Burden, K. , Beaudry, J. & Kuechel, T. (2011). Cross-cultural digital storytelling: implications for pedagogical innovation in schools. Paper presented at the DIVERSE

Stenmark, P. , Tinnsten, M. & Wiklund, H. (2011). Customer involvement in product development: experiences from Scandinavian outdoor companies. In Procedia Engineering.. pp. 583--543.    

Stenmark, P. & Lilja, J. (2011). Exploring environmental labeling as a means of product differentiation in the outdoor industry.

Åslund, A. , Bäckström, I. & Richardsson, D. (2011). Managing by Appreciative Leadership to create efficient organizations and healthy co-workers. Paper presented at the ICQSS 2011, 14th OMOD International Conference on Quality and Service Sciences, August, 2011, San Sebastian.  

Lilja, J. & Richardsson, D. (2011). Putting Appreciative Design into Practice : A Case Study of a Course Evaluation and Design Process. Paper presented at the 14th QMOD Conference

Åslund, A. , Bäckström, I. & Wiklund, H. (2011). Soci(et)al entrepreneurship from a Quality Management perspective. In ICSB world conference : Back to the future, Changes in perspectives of global entrepreneurship and innovation. Stockholm :    

Bäckström, I. & Lagrosen, Y. (2010). Are successful organizations working in a way that provides co-workers with what they need to be healthy?. In 14th QMOD conference on Quality and Service Sciences ICQSS 2011, Cottbus, Germany, August 29 - 31 2010.

Snyder, K. (2010). Breaking ground across cultures: how visual communication is used to support peer-to-peer learning in an international project.

Panichi, L. , Lindberg, J. O. & Snyder, K. (2010). Determining quality of experience in virtual platforms.. In International conference on designs for learning - towards a new conceptualization of learning, Stockholm, 17-19 March, 2010.

Lilja, J. & Eriksson, M. (2010). From problem to Attraction Detection Study (ADS) : towards a new methodology for quality practice. In Electronic Proceedings. Cottbus, Germany :

Ingelsson, P. , Bäckström, I. & WIklund, H. (2010). Measuring the soft sides of TQM and Lean. In 13th QMOD Conference, 31 Aug – 1 Sept 2010 Cottbus, Germany.

Snyder, K. , Panichi, L. & Lindberg, O. (2010). Quality of experience: a missing piece in the equation for assessing learning in a digital age. In DIVERSE conference, 6-8 july 2010, Maine, USA.

Eriksson, M. & Wiklund, H. (2010). Towards Attractive Experiences. In 13th QMOD conference in Cottbus, Germany, 2010, 30/8-1/9.  

Snyder, K. (2009). Living other becoming me: is it "lagom" yet?. Paper presented at the R.A.W Event III Forms of Writing Emotions and Memories: Dilemmas and Emancipatory Practices

Snyder, K. & james, w. (2008). Global citizenship: what does it mean for schools and social roles in the 21st century.

Snyder, K. (2008). The digital culture and peda-socio transformation. In Beyond Distance Research Alliance Learning Futures conference 'The Campus and Beyond' . Leicester, England. 8-9 January 2008.

Eriksson, M. , Ingelsson, P. & Lilja, J. (2007). Achieving shared values : Learning from Disney.

Lilja, J. , Eriksson, M. & Ingelsson, P. (2007). Commercial experiences from a customer perspective : Elaborated, defined and distinguished. In Proceedings of the 10th International Conference on Quality Management for Organisational and Regional Development, Lund 18-20/6 2007. Lund : (Linköping Electronic Conference Proceedings)

Bäckström, I. & Lagrosen, Y. (2007). Developing a measurement system for health-related quality management.. In .

Bäckström, I. , Ingelsson, P. & Wiklund, H. (2007). Learning from chaos : a necessity for adapting quality management to the future?. Paper presented at the 10th QMOD International Conference, Quality Management & Organizational Development, June, 2007, Helsingborg.

Wiklund, H. & Svensson, M. (2007). The Useage of the Customer Concept in the Service Sector - A discussion with base in educational organisations. In Proceedings of the 10th International Conference on Quality Management for Organisational and Regional Development.

Snyder, K. (2006). Building a responsive future through educaiton: cultural contributions to a global challenge. In EEERA/ECER Annual Conference Geneva, Switzerland, from the 13th to 16th September 2006: Network 7 : European Education Research Association.

Snyder, K. (2006). Education, communicaiton and culture: developing human in a technological age. In EEERA/ECER Annual Conference Geneva, Switzerland, from the 13th to 16th September 2006: Session 4 : European Education Research Association.

Lilja, J. & Wiklund, H. (2005). Getting emotional about quality: questioning and elaborating the satisfaction concept. In Conference on Quality Management for Organisational and Regional Development, Palermo, 29 June – 1 July 2005: 8th QMOD Conference.

Larsson, J. , Vinberg, S. & Wiklund, H. (2005). Leadership Values for Quality and Health - How does McGregor's X and Y Theory Influences Methodologies and Outcomes?. In Proceedings of the 8th International Conference on Quality Management for Organisational and Regional Development : QMOD 2005 : QMOD 2005 Palermo, Italy 29.06.2005 - 01.07.2005. Luleå : . pp. 691--702.

Bäckström, I. , Larsson, J. & Wiklund, H. (2005). Management methodologies for sustaniable health : A case study at three Swedish organisations. In Proceedings of the 8th International Conference on Quality Management for Organisational and Regional Development : QMOD 2005 : QMOD 2005 Palermo, Italy 29.06.2005 - 01.07.2005. Luleå : . pp. 703--712.

Lilja, J. & Wiklund, H. (2005). Quality Practice and External Customer Value : Critical reflections on the ideal linkage. In Proceedings of the 8th International Conference on Quality Management for Organisational and Regional Development : QMOD 2005, Palermo, Italien, 29.06.2005 - 01.07.2005... pp. 281--292.

Snyder, K. (2005). The digital Culture and Communication : More than just classroom learning. In Seminar.net : media, technology and lifelong learning.

Snyder, K. & Fredriksson, U. (2005). The knowledge society, quality and globalization: What does it mean for pedagogical development?.. Paper presented at the European Educational Research Association

Snyder, K. (2005). Using online communication for more than just classroom learning: What does it take?. Paper presented at the European Education Research Association

Lagrosen, Y. & Bäckström, I. (2005). Values of TQM and employee health: an exploration and comparison of two manufacturing departments. In Proceedings of the 8th International Conference on Quality Management for Organisational and Regional Development : QMOD 2005 : QMOD 2005 Palermo, Italy 29.06.2005 - 01.07.2005. Luleå : . pp. 371--378.

From, J. , Holmgren, C. , Olofsson, A. , Snyder, K. & Karlsson, H. (2005). What is education in entrepreneurship education? : Paper presented at NFPF/NERA-conference in Oslo, March 10-12, 2005.. Paper presented at the NFPF

Holmgren, C. , From, J. , Olofsson, A. , Karlsson, H. , Snyder, K. & Sundstöm, U. (2004). Entrepreneurship Education: Salvation or Damnation? : NERA Congress, Reykjavík 2004. In NERA Congress, Reykjavík 2004.

Edenhagen, G. , Bäckström, I. , Schön, L. & Wiklund, H. (2004). Improving continuing engineering education through institutional co-operation : a swedish case study. In Proceedings of the 9th World Conference on Continuing Engineering Education – Tokyo May 15–20, 2004 : 9th IACEE World Conference on Continuing Engineering Education.. pp. 195--200.

Snyder, K. M. & Snyder, K. J. (2004). Leadership for learning in the knowledge society: An international experience. : Paper presentation at the Nordic European Research Association, March. Reykjavik, Iceland.

Snyder, K. M. , Fredriksson, U. & Taube, K. (2004). Measuring quality, learning, and knowledge in the knowledge society : Paper presentation at the Nordic European Research Association, March. Reykjavik, Iceland.

Snyder, K. , Olofsson, A. & Karlsson, H. (2004). Schools and communities in partnership to foster entrepreneurship education. : European Educational Research Conference 2004.

Fredriksson, U. & Snyder, K. (2004). Utbildningsvetenskap, globalisering, kunskapssamhället och kvalitet. : Paper presentation: symposium om "begreppet ut/bildningsvetenskap" ett fösök att fånga det gemensamma I pedagogic, lärande, pedagoiskt arbete, didakti mm. October. Lärahögskolan I Stockholm och Pedagogiska Insitutionen vid stockholms Universitet..

Fredriksson, U. & Snyder, K. (2004). Utbildningsvetenskap: Globalisering, kunskapssamhället och kvalitet. : Symposium: Vad är ut/bildningsvetenskap?, Lärarhögskolan i Stockholm, oktober 2004.

Snyder, K. (2003). Building cultures of synergy for cross cultural mentoring online.

Snyder, K. , Olofsson, A. , Karlsson, H. , Holmgren, C. & From, J. (2003). Entrepreneurship Education: A Model for Stimulating Learning and School Development in the Knowledge Age?.

Sandvik Wiklund, P. & Wiklund, H. (2003). Increased focus on results and control instead of processes and enhancement : its impact on TQM in higher education. In Proceedings of The Sixth Quality Management and Organisational Development Conference (QMOD 2003) Paris, France 1-3 october 2003 - Paris.

Wiklund, H. , Isaksson, R. & Majstorovic, V. D. (2003). On the Importance of process measurements. In Proceedings / Second International Working Conference "Total Quality Management - Advanced and Intelligent Approaches", May 26. - 28, 2003, Kragujevac, Serbia & Montenegro. Belgrade :

Bäckström, M. & Wiklund, H. (2003). QFD as a Tool to Improve Quality Control in a Complex Manufacturing Environment. In Proceedings of The Sixth Quality Management and Organisational Development Conference (QMOD 2003) Paris, France 1-3 october 2003 - Paris.

Snyder, K. (2003). Stimulating dialogue online in cross cultural learning communities.

Snyder, K. (2002). Distance Education: Different Perspectives of Pedagogy and Technology for Degree and Non-Degreee Participants in an International Context : European Education Research Association. Sept 11-14.2002, Lisbon, Portugal..

Eriksson, H. , Johanson, F. & Wiklund, H. (2002). Effects of in-company quality awards on operational performance. In The 7. World congress for total quality management : business excellence, make it happen] : Proceedings, Verona, Italy, 25-27 June 2002: 2 b.. Verona :

Wiklund, H. , Klefsjö, B. & Sandwik-Wiklund, P. (2002). Innovation and TQM in Swedish Higher Education Institutions - Possibilities and Pitfalls. In Proceedings of the Sixth International Research Conference on Quality, Innovation and Knowledge Management : Kuala Lumpur, February 17-20 (CD-ROM).

Snyder, K. & Wagenius, M. (2002). International Connections through ICT: Expanding the Training and Development of Teachers. : Conference:ITE Internationalisation and Innovations in Teacher Education. Dalarna, Sweden. April 30-May 4,..

Berquist, B. , Wiklund, H. & Sandvik Wiklund, P. (2002). Strengthening the Student´s Role in the Work with Quality Improvement and Innovation in Higher Education. In Proceedings of the 6th International Research Conference on Quality, Innovation and Knowledge Management.

Snyder, K. M. (2002). The use of ICT for building international social learning networks for educators : European Education Research Association. Lisbon, Portugal.Sept 11-14, 2002.

Wiklund, H. , Sandvik Wiklund, P. & Isaksson, R. (2002). Total Quality Management (TQM) in Higher Education - Lessons Learned in Sweden. In Proceedings of the 7th International Conference on ISO 9000 and TQM : 7-ICIT.. pp. 331--332.

Köhler, J. , Simu, U. , Bejhed, J. , Kratz, H. , Jonsson, K. , Nguyen, H. , Bruhn, F. , Hedlund, C. & et al. (2001). A hybrid cold gas microthruster system for spacecraft. In Digest of Papers for the 11th Int Conf on Solid-State Sensors and Actuators - Transducers '01 and Eurosensors XV, Munich, Germany, June 10-14.. pp. 886--889.

Wiklund, H. , Dahlgaard, S. M. P. & Dahlgaard, J. J. (2001). A Swedish perspective on total quality management in higher education. In Building people and organisational excellence : proceedings of the 4th International QMOD Conference : Linköpings universitet 12-14 September, 2001, Sweden / Su Mi Park Dahlgaard & Jens J. Dahlgaard: International QMOD Conference (4 : Linköping : 2001). Linköping :

Isaksson, R. & Wiklund, H. (2001). Assessing the Level of Management Comittment for TQM Core Values An Introdiction to More Effective Change. In Proceedings of the 6th World Congress for Total Quality Management.. pp. 247--254.

Vallin, Ö. , Einefors, B. , Hedlund, C. & Thornell, G. (2001). Direct bonded quartz resonators. In Proc. of the IEEE International Frequency Control Symposium, Seattle, USA, June 6-8.

Isaksson, R. , Wiklund, H. , Dahlgaard, S. M. P. & Dahlgaard, J. J. (2001). Measuring quality with a process model. In Building people and organisational excellence : proceedings of the 4th International QMOD Conference : Linköpings universitet 12-14 September, 2001, Sweden: International QMOD Conference (4 : Linköping : 2001). Linköping :

Snyder, K. M. & Stiles, P. (2001). Transition from adolescence to adulthood in the Medicaid system. In 13th annual research conference proceedings: A system of care for children's mental health: Expanding the research database. tampa :

Hagman, B. , Richard, Å. , Bäcklund, Y. & Hedlund, C. (2000). Anodic bonding of materials with large difference in thermal expansion. In MME'00 (Micro Mechanics Europe), October 1-3, Uppsala, Sweden.

Wiklund, H. , Sandvik Wklund, P. , Isaksson, R. , Dahlgaard, S. M. P. & Dahlgaard, J. J. (2000). Company-wide quality improvement : Some organizational learning aspects. In Proceedings of the 3rd International Conference on Building People and Organizational Excellence : 20-22 August, 2000: International Conference on Building People and Organizational Excellence (3 : Århus : 2000). Århus :

Dollard, N. , Brown, E. & Snyder, K. M. (2000). Identifying Children with Serioous EMotional Disturbacne who are serviced by Multiple Public Systems.. Paper presented at the Research and Training Center Conference on Children's Mental Health. Clearwater, FL. March

Bäckström, M. & Wiklund, H. (2000). Integration of real-time quality control and process monitoring. In The 33rd CIRP International Seminar on Manufacturing Systems : the manufacturing systems in its human context : a tool to extend the global welfare : 5-7 June, 2000, Stockholm, Sweden : proceedings. : CIRP International Seminar on Manufacturing Systems (33 : 2000 : Stockholm). Sth. : . pp. 438-

Rosén, D. , Olsson, J. & Hedlund, C. (2000). Membrane covered electrically isolated through-wafer via hole. In Workshop Digest MME'00, Uppsala, Sweden.. pp. B4-

Bäckström, M. & Wiklund, H. (2000). On the application of quality function deployment in integrated supervisory process control. In IMechE conference transactions.. pp. 531--540.

Isaksson, R. & Wiklund, H. (2000). On the development of customer oriented improvement processes. In Productivity & quality management frontiers-IX : Papers presented at the 9th International Conference on Productivity and Quality Research, June 25-27, 2000, Jerusalem, Israel. Bradford : . pp. 27--34.

Jonsson, K. , Köhler, J. , Hedlund, C. & Stenmark, L. (2000). Oxygen plasma wafer bonding evaluated by the weibull fracture probability method. In Proc of the Eleventh Micromechanics Europe Workshop, Oct, Uppsala, Sweden.

Wiklund, H. & Isaksson, R. (2000). Process Management in the Third World An Example from Sub Saharan Africa : Proceedings of the 3rd International Conference on Building People and Organizational Excellence.

Köhler, J. , Strandman, C. , Vallin, Ö. , Hedlund, C. & Bäcklund, Y. (2000). Silicon fusion bond interfaces resilient to wet anisotropic etchants. In Micromechanics Europe 2000, Uppsala.. pp. 142--145.

Boothroyd, R. , Stiles, P. , Snyder, K. M. & Murrin, M. R. (2000). The Health and Mental Health Needs of Service Utilization of Children of TANF recipients. In 12th Annual Research Conference Proceedings: A System of Care for Children's Mental Health: Expanding the Research Base. tampa :

Boothroyd, R. , Stiles, P. , Snyder, K. & Zong, X. (2000). The health and mental needs and service utilization of children of TANF recipeients. In 13th Annual Research Training Center on Childrens Mental Health and Conference Proceedings.

Snyder, K. M. (2000). The impact of multiple definitions of SED on coordinating care for children with special needs.. In USF COllaborative.

Stiles, P. , Boothroyd, R. & Snyder, K. M. (2000). Varying methods for estimating annual penetration rates to behavioral health systems. Paper presented at the National Association of State Mental Health Program Directors Annual Research Conference. Washington, DC, February

Cai, D. Q. , Xie, M. , Goh, T. N. , Wiklund, H. & Bäckström, M. (1999). A study of control chart for adjusted processes. In The 26th International Conference on Computers & Industrial Engineering (the 26th C & IE) : December 15-17, 1999, Melbourne, Australia.. pp. 443--447.

Bäckström, M. & Wiklund, H. (1999). An approach to integrated process monitoring and quality control of advanced machining. In Life cycle approaches to production systems : management, control, and supervision; preprints; ASI '99; Advanced Summer Institute '99, ICIMS-NOE; September 22 - 24, 1999, Leuven, Belgium. Leuven, Belgien : . pp. 150-

Westlinder, J. , Engelmark, F. , Jonsson, L. , Hedlund, C. , Katardjiev, I. & Blom, H. (1999). Analysis and Simulation of Mask Erosion During Etching. In American Vacuum Society 46th National Symposium, Seattle, USA.

Wiklund, H. , Sandvik Wiklund, P. & Rust, C. (1999). Application of quality tools for course dDesign - : Improvement of student learning and satisfaction. In Improving student learning: Improving student learning outcomes : proceedings of the 1998 6th International Symposium. Oxford :

Wiklund, H. (1999). Contiunual improvement trough student participation. In Productivity & quality management frontiers VIII : Refereed papers presented at the Eighth International Conference on Productivity & Quality Research, June 14-16, 1999, Vaasa, Finland. West Yorkshire, England : . pp. 246--252.

Pasquariello, D. , Hedlund, C. & Hjort, K. (1999). Damages in oxygen plasma bonding. In The 5th Int Symp Semicind Wafer Bond, 196th Electrochem Soc Meeting, Honolulu, Hawaii Abstract no 1001.

Bäckström, M. & Wiklund, H. (1999). Deployment of quality and productivity requirements in integrated process control. In Proceedings of The 26th International Conference on Computers & Industrial Engineering, December 15-17, 1999, Melbourne, Australia.. pp. 70--74.

Wiklund, H. (1999). Development of Mathematical Models for Monitoring and Quality Control of Machining Processes. In Proceedings of the 3rd Conference on Technologically Integrated Manufacturing Systems.. pp. 109--124.

Snyder, K. M. (1999). Identifying children with SED using multiple definitions. Paper presented at the Florida Educational Research Association

Tang, X. Y. , Xie, M. , Goh, T. N. & Wiklund, H. (1999). Statistical Monitoring and Decision-Making of Tool Wear Processes. In Proceedings of the First International Symposium on Industrial Statistics, Linköping, Sweden, August, 1999.

Snyder, K. M. & Stiles, P. (1999). The vagaries of working with administrative data in services research. Paper presented at the 9th Annual NASMHPD COnference on State Mental Health Agency Services Research, Alexandria, February

Bäckström, M. & Wiklund, H. (1998). A step towards integrated supervisory control of complex machining processes. In Changing the ways we work : shaping the ICT-solutions for the next century : proceedings of the Conference on Integration in Manufacturing, Göteborg, Sweden, 6-8 October 1998. Amsterdam : (Advances in design and manufacturing). pp. 817-

Wiklund, H. , Sandvik Wiklund, P. & Chapman, R. L. (1998). Application of product planning techniques and conjoint analysis on student satisfaction. In Proceedings of the first international conference // World Innovation and Strategy Conference : incorporating the 4th International Symposium on Quality Function Deployment ; [2 - 5 August, 1998 at the Australian Technology Park, Sydney, Australia].

Snyder, K. M. (1998). Construct validation of the educational quality benchmark system: Are traditional measurement techniques enough?. Paper presented at the Eastern Educational Research Association Annual Conference, Tampa, February

Wiklund, H. (1998). Improvement of the Reliability and Predictability of Machining Process Data. In Proceedings of the 2nd National Conference on Technologically Integrated Manufacturing Systems.. pp. 46--59.

Pasquariello, D. , Karlsson, M. , Greek, S. , Hedlund, C. , Gupta, R. & Hjort, K. (1998). InP based Micro Opto Electro Mechanics. Paper presented at the 3rd Micro Structure Workshop, March 24-25, 1998, Uppsala, Sweden

Xu, Y. , Nilsson, P. & Wiklund, H. (1998). On the utilization of voice-unused resource for data transmission in PRMA systems. In IEEE 1998 International Conference on Universal Personal Communications, Florence, It., Oct 05-09, 1998. ICUPC '98. Vol. 2.. pp. 1043--1047.  

Jonsson, L. , Engelmark, F. , Du, J. , Hedlund, C. , Smith, U. & Blom, H. (1998). Patterning of Reactively Sputteres Tantalum Pentoxide, a High Epsilon Material, by Plasma Etching. In The American Vacuum Society 45th National Symposium in Baltimore.

Snyder, K. M. (1998). Reliability of the educational quality benchmark system. Paper presented at the Eastern Educational Research Association, Tampa, FL February

Schaepkens, M. , Standaert, T. E. F. M. , Reuger, N. R. , Oehrlein, G. S. , Hedlund, C. , Blom, H. & Cook, J. M. (1998). Selective SiOs to Si3N4 etching in inductively coupled fluorocarbon plasmas. In The 25th national symposium UNY-VAC, Albany NY.

Snyder, K. M. & Stiles, P. (1998). Small budget evaluation designs: lessons learned from an evaluation of juvenile addiction receiving facilties. Paper presented at the American Evaluation Association Annual Conference, Chicago

Wiklund, H. (1998). Studentdrivet förbättringsarbete : Tillämpning av fokusgrupper och andra utvärderingsinstrument för ökad studenttillfredsställelse.

Snyder, K. M. (1998). The educational quality benchmark system: useful tool or pie in the sky garbage?. Paper presented at the Eastern Educational Research Association Annual Conference, Tampa, February

Tang, X. Y. , Goh, T. N. & Wiklund, H. (1998). Tool wear monitoring using double exponential smoothing forecast. In Proceedings of the 3rd International Workshop on Reliability Modelling and Analysis.. pp. 56--63.

Bäcklund, Y. , Vangbo, M. , Rangsten, P. & Hedlund, C. (1998). Wet etching of single crystal quartz. In Workshop of Physical Chemistry of Wet Chemical Etching of Silicon, May 17-19, Holten, The Netherlands.

Wiklund, H. & Sandvik Wiklund, P. (1997). An Active Data Acquisition System for Real-Time Quality Control. In WMC97 : World Manufacturing Congress : International Symposium on Manufacturing Technology : ISMT'97 : November 18-21, 1997, Auckland, New Zealand. Millet, Alta : . pp. 60--66.

Jonsson, L. , Hedlund, C. , Larsson, T. , Katardjiev, I. , Berg, S. & Blom, H. (1997). Characterization and optimization of a dry etching process for silicon nitride spacer formation. In The 44th international symposium of the American Vacuum Society, San José, USA.

Sandvik Wiklund, P. , Wiklund, H. & Karlsson, S. (1997). Continuous improvement through company-collage collaboration. In The 1997 learning edge conference. /von European Foundation for Quality Management.. Brusseles :

Bäckström, M. & Wiklund, H. (1997). Design and Application of a Prototype System for Process Modelling and Control in Integrated Machining. In Proceedings of the 6th International Conference on Production Engineering, Design and Control.. pp. 417--426.

Köhler, J. , Vallin, Ö. , Strandman, C. , Hedlund, C. & Bäcklund, Y. (1997). Etching through Si-Si direct bonded interfaces. In MME´97.

Garvare, R. & Wiklund, H. (1997). Facilitating the use of statistical methods in small and medium sized enterprizes. In 41st Annual EOQ Congress, Trondheim 1997 : proceedings: Quality - a critical factor in the past, present and future. Bern :

Rangsten, P. , Hedlund, C. , Katardjiev, I. & Bäcklund, Y. (1996). An experimental study and simulation of anisotropic wet etching of quartz. In MME´96, Oct 21-22, Barcelona, Spain.

Wiklund, H. (1996). Development of Mathematical Models for Data Acquisition, Reliability Evaluation and Process Monitoring, and Process Modelling - Predictability and Reliability. In Proceedings. Conference on Technologically Integrated Manufacturing Systems.. pp. 39--45.

Wiklund, H. (1996). The Learning Researcher. In Offensiv kvalitetsutveckling i lärande organisationer : kursrapport i kvalitetsteknik [D.2]. Linköping : (LiTH-IKP-R)

Hedlund, C. , Strandman, C. , Katardjiev, I. , Bäcklund, Y. , Berg, S. & Blom, H. (1995). A method for the determination of the angular dependence during dry etching. In The American Vacuum Society, 42nd National Symposium, Minneapolis, USA, Oct.

Novak, A. , Persson, H. & Wiklund, H. (1992). Modelling of turning process based on acoustic emission measurement. In CIM - integrated design in FMS : [papers presented at the 23rd CIRP International Seminar on Manufacturing Systems, Nancy, France, June 6 - 7, 1991] : CIRP International Seminar on Manufacturing Systems ; 23 (Nancy) : 1991.06.06-07. Paris : (Manufacturing systems : Proceedings of the CIRP Seminars Manufacturing systems : Proceedings of the CIRP Seminars ; vol. 21). pp. 47--56.

Doctoral theses, comprehensive summaries

Palm, K. (2017). Balancing Control and Breakthrough in Public Management. Dis. (Comprehensive summary) Sundsvall : Mittuniversitetet, 2017 (Mid Sweden University doctoral thesis : 258)  

Eriksson, M. (2017). Customer value in commercial experiences : Expecting the unexpected. Dis. (Comprehensive summary) Sundsvall : Mid Sweden University, 2017 (Mid Sweden University doctoral thesis : 262)  

Åslund, A. (2016). Taking a system view on customer value creation. Dis. (Comprehensive summary) Östersund : Mid Sweden University, 2016 (Mid Sweden University doctoral thesis : 247)  

Ingelsson, P. (2013). Creating a Quality Management Culture : Focusing on Values and Leadership. Dis. (Comprehensive summary) Sundsvall : Mid Sweden University, 2013 (Mid Sweden University doctoral thesis : 141)  

Lilja, J. (2010). The Realization of Attractive Quality : Conceptual and practical perspectives within the TQM system. Dis. (Comprehensive summary) Östersund : Mid Sweden University, 2010 (Mid Sweden University doctoral thesis : 96)  

Bäckström, I. (2009). On the Relationship between Sustainable Health and Quality Management : Leadership and organizational behaviours from Swedish organizations. Dis. (Comprehensive summary) Sundsvall : Mid Sweden University, 2009 (Mid Sweden University doctoral thesis : 71)  

Doctoral theses, monographs

Snyder, K. M. (1997). A Construct validation and reliability estimation of the education quality benchmark system. Dis. Ann Arbor : Bell and Howell Company, 1997 (UMI Dissertation Series : )

Wiklund, H. (1995). Machining process monitoring : a statistical approach. Dis. Linköping : Linköping univ., 1995 (Linköping studies in science and technology, Dissertations : 398)

Licentiate theses, comprehensive summaries

Mårtensson, A. (2017). Insights in Lean values: Exploring links to sustainable development. Lic. (Comprehensive summary) Sundsvall : Mid Sweden University, 2017 (Mid Sweden University licentiate thesis : 135)

Carnerud, D. (2016). Exploring Trends, Patterns and Characteristics of Quality Management Through Text Mining. Lic. (Comprehensive summary) Sundsvall : Mid Sweden University, 2016 (Mid Sweden University licentiate thesis : 126)  

Palm, K. (2014). Understanding Innovation as an Approach to Increasing Customer Value in the Context of the Public Sector. Lic. (Comprehensive summary) Östersund : Mid Sweden University, 2014 (Mid Sweden University licentiate thesis : 113)  

Åslund, A. (2013). Value creation within societal entrepreneurship : a process perspective. Lic. (Comprehensive summary) Östersund : Mid Sweden University, 2013 (Mid Sweden University licentiate thesis : 104)  

Stenmark, P. (2012). Customer-focused product development : An outdoor industry perspective. Lic. (Comprehensive summary) Östersund : Mid Sweden University, 2012 (Mid Sweden University licentiate thesis : 83)  

Eriksson, M. (2009). Creating customer value in commercial experiences. Lic. (Comprehensive summary) Sundsvall : Kopieringen, 2009 (Mid Sweden University licentiate thesis : 39)  

Ingelsson, P. (2009). How to create a commercial experience : Focus on Leadership, Values and Organizational Culture. Lic. (Comprehensive summary) Sundsvall : Kopieringen, 2009 (Mid Sweden University licentiate thesis : 40)  

Bäckström, I. (2006). Quality Management for Sustainable Health : Methodologies, Values and Practices taken from Swedish Organizations. Lic. (Comprehensive summary) Luleå : Universitetstryckeriet, 2006 (LTU-LIC : 2006:49)

Licentiate theses, monographs

Lilja, J. (2005). Quality practice and customer value: strengthening the ideal linkage. Lic. Luleå : Luleå tekniska universitet, 2005 (Licentiate thesis / Luleå University of Technology : 2005:50)

Wiklund, H. (1991). Development of mathematical models for control of machining processes. Lic. Linköping : Linköping univ., 1991 (Linköping studies in science and technology : 275)

Manuscripts

Snyder, K. M. International communities of practice: Educational leaders in dialogue about leading schools in complex times.

Snyder, K. & Acker-Hocevar, M. International school connections : Opening the door for different possibilities and new types of informal mentoring.

Other

Jaldemark, J. & Snyder, K. (2012). Kursverksamhet inom e-lärande : Ett projekt genomfört av HEALTH-gruppen vid Institutionen för Utbildningsvetenskap. Härnösand : Mittuniversitetet..

Wiklund, H. (2011). Forskning till nytta. Forskningsessens.

Jaldemark, J. , Anderson, K. , Lindberg, J. O. , Persson Slumpi, T. , Sefyrin, J. , Snyder, K. & Sjöström, M. (2011). Slutrapport delprojekt 3.5.1 Forskning och forskarskolan i e-lärande. Härnösand : Mittuniversitetet..

Wiklund, H. (2010). Lean löser inte alla problem. Stockholm : Nordreportern..

Wiklund, H. , Bergman, B. , Klefsjö, B. & Edvardsson, B. (2007). Hasselbladh missar poängen : Sveriges universitetslärarförbund. (Universitetsläraren).

Wiklund, H. , Bergman, B. , Klefsjö, B. & Edvardsson, B. (2007). Hur kvalitetsutveckla i universitetens värld?. Universitetsläraren.

Wiklund, H. , Bergman, B. & Klefsjö, B. (2007). Kvalitetsarbete handlar om delaktighet - inte makt. Universitetsläraren.

Wiklund, H. (2007). On Total Quality Management.

Wiklund, H. (2003). A New Type of Quality Management.

Wiklund, H. , Bergman, B. , Edvardsson, B. , Klefsjo, B. & Lindström, J. (2001). Låt studenterna vara med.

Klefsjö, B. & Wiklund, H. (2000). Sex Sigma inget nytt.  

Wiklund, H. , Sandvik-Wiklund, P. , Mars, T. & Huhtasaari, K. (1999). Project Oriented Education in Industry.

Wiklund, H. (1996). Total Quality Management: Theory and Practice.

Reports

Bäckström, I. , Ingelsson, P. , Löfstedt, U. , Mårtensson, A. & Öberg, L. (2014). Projekt Kundanpassad teknikinformation – KATI : Kvalitetsarbete inom teknikinformation – Goda exempel och utvecklingsbehov.  

Ahlin, K. , Bäckström, I. , Ingelsson, P. , Löfstedt, U. , Mårtensson, A. , Åslund, A. & Öberg, L. (2014). Projekt Kundanpassad teknikinformation – KATI : Slutrapport – med fokus på förslag på arbetssätt och metoder.  

Ahlin, K. & Åslund, A. (2014). Utveckling och test av arbetsmetod för identifiering av nytta och värde i produktionsprocessen i framtagande av teknikinformation..  

Snyder, K. & Cooper, K. (2012). Berättelser och estetiska lärprocesser: möjliga verktyg för att ändra trenden med skoldropouts of hemmasittare.. Östersund :

Snyder, K. & Cooper, K. (2012). 'What’s going on here'? : A frame analysis of a pilot project to examine why the use of appreciative inquiry, storytelling, and painting is difficult to integrate into the culture of schooling. Härnösand : Mid Sweden University (Utbildningsvetenskapliga studier 2012:3).  

Snyder, K. , Åhl, H. & Cooper, K. (2008). Idéskolor 2007-2008 flerspråkighet i den öppna och medvetna skolan: utvärdering.  

Snyder, K. , Cooper, K. & Åhl, H. (2006). Den Öppna och Medvetna skolan : en utvärdering. Stockholm : (Skolverket ).

Bäckström, I. , Ingelsson, P. & Wreder, Å. (2005). Achieving Sustaniable Health Among Co-workers : A case study at FöreningsSparbanken. Luleå : Luleå University of Technology (Research Report 2005:1).

Bäckström, I. , Harnesk, R. & Schön, K. (2004). Empiriskt underlag till forskningsrapporten "hur framgångsrika organisationer uppnår hållbar hälsa". Luleå : Luleå Tekniska Universitet (Research Report 2004:4).

snyder, K. M. (2000). An Evaluation of the AmeriCORP Arts USF school-based youth development program. Tampa : University of South Florida (Report to the Univeristy of Florida College of Fine Arts ).

Wiklund, H. (2000). Application of Organisational Learning Principles for Quality Improvement in Manufacturing.

snyder, K. M. , Gomez, A. , Armstrong, M. L. , Dailey, K. & Massey, O. T. (2000). Evaluation of Florida's sub acute inpatient psychiatric program (SIPP). Tallahassee : FMHI-USF (Florida Mental Health Institute report series ).

snyder, K. M. (2000). Family Outreach Support Program: An Outcome Evaluation. Tampa : (Catholic Charities of St. Petersburg ).

Wiklund, H. (2000). On the Use of Central Composite Designs in Systems Safety Applications.

Isaksson, R. & Wiklund, H. (2000). On the Use of Maturity Models in Quality Management.

snyder, K. M. (2000). Outreach services for families: An Outcome Evaluation. Tampa : (Catholic Charities of St. Petersburg ).

snyder, K. M. (2000). Reliability and validity of the school work culture profile instrument hungarian version.. Härnösand : (County Council of Västernorrland ).

Wiklund, H. (2000). The Experimental Cycle of Industrial Design of Experiments.

snyder, K. M. , Stiles, P. , Lo, M. & Daily, K. (2000). The transition years: what happens to adolescents on Medicaid who use mental health services?. Tallahassee : FMHI USF (Florida Mental Health Institute AHCA Report ).

Wiklund, H. (2000). Total Quality Management in Higher Education Some Reflections on the Quality Improvement Programs at Swedish Universities.

Wiklund, H. (1999). An Approach to the Evaluation of Price Influence in Conjoint Analysis.

Stiles, P. , Snyder, K. M. & Murrin, M. R. (1999). Evaluation of Florida's Prepaid Mental Health Plan: year 2 Quantitative Report. Tampa : FMHI-USF (Florida Mental Health Institute AHCA Reports ).

Armstrong, M. L. , snyder, K. M. & Stiles, P. (1999). Expected impact of the Child Health Insurance Program on Alcohol and Drug Abuse and Mental Health Operations Base Funding. Tallahassee : (Florida Department of Children and Families ).

Pauli, M. , Melby, C. , Sandvik Wiklund, P. & Wiklund, H. (1999). Hinder för användning av statistiska metoder i industrin. Stockholm : Sveriges verkstadsindustrier (Faktarapport / Sveriges verkstadsindustrier, Kvalitet 1999:3).

Bäckström, M. & Wiklund, H. (1999). On the use of neural networks and statistical methods in the integrated supervisory process control concept.

Ridgely, M. S. , Giard, J. & snyder, K. M. (1998). Evaluation of Florida's prepaid mental health plan: A comparison of Medicaid managed health care i AHCA areas 4 and 6. Tampa : USF (Florida Mental Health Institute AHCA Reports ).

Stiles, P. , snyder, K. M. & Murrin, M. R. (1998). Evaluation of Florida's Prepaid mental health plan: Medicaid enrollee characteristics, service utilization, costs, and access to care in AHCA areas 4 and 6.. Tampa : USF (Florida Mental Health Institute AHCA Publications ).

Ridgely, M. S. , Giard, J. & snyder, K. M. (1998). Evaluation of Florida's prepaid mental health plan: Medicaid management arrangements in AHCA area IV: Organizational, financial and clinical structures. Tampa : USF (Florida Mental Health Institute AHCA Reports ).

Ridgely, M. S. , snyder, K. M. , Stiles, P. & Murrin, M. R. (1997). Evaluation of Florida's juvenile addition receiving facilities. tampa : USF (Florida Mental Health Institute ).

Wiklund, H. (1996). Bayesian and regression approaches to on-line prediction of residual tool life. Luleå : Luleå technical university (Forskningsrapport / Tekniska högskolan i Luleå, 1996:05).

Wiklund, H. (1996). Improvement of Tool Life Prediction by Utilization of In-Process Information. Luleå : Luleå Tekniska Universitet (Research Report / Division of Quality Technology & Statistics, Luleå University of Technology 1996:7).

Wiklund, H. (1996). On the use of artificial neural network techniques in tool condition monitoring. Luleå : Luleå University of Technology (Technical Report / Division of Quality Technology & Statistics, 1996:2).

Wiklund, H. & Pekkari, M. (1995). Active data acquisition, ADA. Linköping : Linköping Univ., Inst.f.konstr. och prod.teknik (LiTH-IKP-R 867).

Bjurstam, P. , Bäckström, M. & Wiklund, H. (1993). Adaptive Control of Machining Centres. Linköping : Univ (Technical Report No. LiTH-IKP-I 181).

Wiklund, H. & Sandvik Wiklund, P. (1992). Strategy for Process Improvement. Linköping : (Technical Report No. LITH-IKP-I:173, ).

Wiklund, H. (1991). A graphical method for indicating critical curve slope. Linköping : Linköping univ., (LiTH-IKP-R 658).

Wiklund, H. (1991). Design of Experiments Applied on Acoustic Emission Measurements. Linköping : Department of Mechanical Engineering, Linköping University (LITH-IKP-I 154).

Wiklund, H. (1991). Development of Methods for Quality Control in a Zeiss PMCV-850 CNC Coordinate Measuring Machine. (Technical Report, Department of Mechanical Engineering, Linköping University. ).

Wiklund, H. (1991). Residual monitoring : a way to reduce prediction errors. Linköping : Linköping univ., (LiTH-IKP-R 657).

Wiklund, H. (1990). Measurements in CNC Coordinate Measuring Machines. Linköping : (Technical Report, Department of Mechanical Engineering, Linköping University. ).

Wiklund, H. (1990). Statistical Process Control in Manufacturing. (Technical Report (In Swedish) Department of Mechanical Engineering, Linköping University. ).

Wiklund, H. (1990). Use of A'Priori Information in Machining. Linköping : Department of Mechanical Engineering, (Technical Report No. LITH-IKP-I:159, ).

Wiklund, H. & Sandvik Wiklund, P. (1989). Metoder för kvalitetssäkring vid BT Products. Linköping : Univ. Inst f.konstuktins- och prod.teknik. (master thesis: LiTH-IKP-Ex; 756 ).

Wiklund, H. (1989). Quality Control in Manufacturing. Linköping : (Technical Report No. LITH-IKP-I:156, ).