Correction and withdrawal of a case

When a case is withdrawn, all information in the case becomes invalid and ceases to apply. You are able to withdraw a case until the case has been included in a payroll run. Events that have been included in a pay calculation of a payroll run cannot be withdrawn but need to be corrected.

Withdraw a case

Go to My page and My cases and your cases will be displayed there. You will see all your open cases displayed on the page, but you can also search for other cases.

To search for a closed case, check the Archive Search box and enter the date range (the date range is the date the case was created, not the date range to which the case itself applies).

Click on Withdraw Case in the case displayed on the page (blue underlined sentence).

Enter the reason for withdrawal and click Apply.

The withdrawn case is sent to the authorizer for approval. Once the withdraw of the case has been approved, you will see a number in brackets with two exclamation marks in the left menu under My Page. You can now discard the case by opening the case and clicking on Discard.

Create a new case as needed with the correct information for authorization.

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Correct a case

1. Go to the menu on My page and select the same reason for leave as the original case.
2. Enter the day(s) that are to be corrected (deleted) from the original report.
3. Select Correct.
4. Select Add To date.
5. Click Submit.

Create a new case as needed with the correct information for authorization.