Maria Eriksson
Universitetslektor|Senior Lecturer
- Professional title: Senior Lecturer
- Academic title: Senior Lecturer
- Other title: Quality Management
- Telephone: +46 (0)10-1428552
- Email: maria.eriksson@miun.se
- Visitor address: Akademigatan 1, Hus Q, Campus Östersund
- Room number: Q363a
- Location: Östersund
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- Employed at the subject:
- Quality Management
- Quality Technology and Management
Everything can be improved for the better...
Maria is working as a lecturer with teaching and research within Quality Technology and Management. She holds a doctoral degree and years of practical experience of working with quality development within manufacturing industry.
Many years ago the interest in the field of quality began when working with manufacturing and later business and quality development at a Ericsson Telecom factory. Today she has the opportunity to work with matters of quality on a daily basis both as a teacher and in research at the university. Studying and teaching about companies succeeding in creating high levels of customer value, excellent economic results and healty co-workers.
Background
Maria finished all of the courses within Quality Technology & Management within her bachelor during 2002-2005 at Mid Sweden University. After that she has been working as a teacher within the subject.
Later, deciding to continue studying at advanced level finishing my PhD in 2017. During some years she studied how entreprenurs created customer value when delivering a commercial experience. Also asking the customer about their needs and expectations of the experience.
Area of interest
In her spare time she enjoy's the mountains and the outdoors as much as possible. Skiing, hiking, kayaking, sledding and just sitting with a cup of tea around the fire is a great pleasure.
Research
At the moment she has a curiosity of Appreciative Inquiry, (AI), where strenght basesd questions are at focus both in education and research projects.
Sustainability is aslo in focus when working in the research project SMICE.
In addition, areas of research are continously improvments, value based leadership, strength based learning, customer value, customer satisfaction, co-creation, methods for creating attractive quality and enhancing customer emotions by storytelling.
Teaching and tutoring
Maria teaches students in the Risk- and Crisis candidate program, focusing on planning processees to prevent and handle crisis along with systematic improvement of processes dealing with issues of security and potential risks.
She tutors students when writing their thesis in the Quality Management and Leadership master program of 60 credits and teaches in several of the quality courses for the engineering programmes and in the wide range of separate courses.
Other information
Is working at Campus Östersund in House Q, room Q105b
Research projects
Finished
A transition to an even more preventive and health-promoting municipal activity