Johan Lilja

Publications

Articles in journals
Chapters in books
Conference papers
Doctoral theses, comprehensive summaries
Licentiate theses, monographs
Manuscripts

Articles in journals

Lilja, J. (2024). Facilitating organizations to dance with the complex “logic of life” : spinning with paradoxes in regenerative appreciative inquiry summits. Learning Organization,  

Boström, J. , Hillborg, H. & Lilja, J. (2023). Balancing a seesaw – leaders perspectives on design and traditional quality improvement in healthcare. The TQM Journal, vol. 35: 9, pp. 173-190.  

Ness, O. , von Heimburg, D. , Karlsson, B. , Kilkku, N. , Tuurnas, S. , Vamstad, J. , Lilja, J. , Iacono, R. & et al. (2023). Shaping a Wellbeing Future for People and Planet. Nordic journal of wellbeing and sustainable development, vol. 2: 1, pp. 1-4.  

Ness, O. , von Heimburg, D. , Karlsson, B. , Kilkku, N. , Turnaas, S. , Vamstad, J. , Lilja, J. , Iacono, R. & et al. (2022). Welcome to the Nordic Journal of Wellbeing and Sustainable Welfare Development (NJWEL). Nordic Journal of Wellbeing and Sustainable Welfare Development, vol. 1: 1, pp. 1-5.  

Boström, J. , Hillborg, H. & Lilja, J. (2021). Cultural dynamics and tensions when applying design thinking for improving health-care quality. International Journal of Quality and Service Sciences, vol. 13: 1, pp. 16-28.  

Palm, K. & Lilja, J. (2021). On the road to Agenda 2030 together in a complex alliance of Swedish public authorities. Environment, Development and Sustainability, vol. 23: 6, pp. 9564-9580.    

Lilja, J. , Ingelsson, P. , Snyder, K. , Bäckström, I. & Hedlund, C. (2020). Metaphors we manage and develop quality by. International Journal of Quality and Service Sciences, vol. 12: 4, pp. 405-416.  

Hedlund, C. , Stenmark, P. , Noaksson, E. & Lilja, J. (2020). More value from fewer resources : How to expand value stream mapping with ideas from circular economy. International Journal of Quality and Service Sciences, : 4, pp. 447-459.    

Fundin, A. , Lilja, J. , Lagrosen, Y. & Bergquist, B. (2020). Quality 2030 : Quality management for the future. Total Quality Management and Business Excellence,  

Bäckström, I. , Ingelsson, P. , Snyder, K. , Hedlund, C. & Lilja, J. (2018). Capturing value-based leadership in practice : Insights from developing and applying an AI-interview guide. International Journal of Quality and Service Sciences, vol. 10: 4, pp. 422-430.  

Boström, J. , Hillborg, H. & Lilja, J. (2017). Cultural Change of Applying User Involvement for Improving Healthcare Quality : A Review of the Impact on Attitudes, Values and Assumptions among Healthcare Professionals and Users. Quality Innovation Prosperity, vol. 21: 3, pp. 158-172.    

Lilja, J. , Hansen, D. , Fredrikson, J. & Richardsson, D. (2017). Is Innovation the Future of Quality Management? : Searching for signs of quality and innovation management merging. International Journal of Quality and Service Sciences, vol. 9: 3-4, pp. 232-240.    

Palm, K. & Lilja, J. (2017). Key enabling factors for organizational ambidexterity in the public sector. International Journal of Quality and Service Sciences, vol. 9: 1, pp. 2-20.    

Palm, K. , Lilja, J. & Wiklund, H. (2016). The challenge of integrating innovation and quality management practice. Total Quality Management and Business Excellence, vol. 7: 1-2, pp. 34-47.  

Palm, K. , Lilja, J. & Wiklund, H. (2015). Agencies, it’s Time to Innovate! : Exploring the current understanding of the Swedish government’s call for innovation. International Journal of Quality and Service Sciences, vol. 7: 1, pp. 34-49.  

Lilja, J. & Richardsson, D. (2015). Why is it Suddenly so Easy to Change?. International Journal of Quality and Service Sciences, vol. 7: 2/3, pp. 334-348.  

Stenmark, P. & Lilja, J. (2014). Designing for the satisfaction of high-level needs : introducing the Ideation Need Mapping (INM) methodology. The TQM Journal, vol. 26: 6, pp. 639-649.    

Lilja, J. & Richardsson, D. (2013). Getting Over the Bridge : “Three Billy Goats Gruff” as a Metaphor for the Start and Development of an AI-Community of Practice in Mid Sweden. AI practioner, vol. 15: 2, pp. 41-47.  

Ingelsson, P. , Eriksson, M. & Lilja, J. (2012). Can selecting the right values help TQM implementation? : A case study about organisational homogeneity at the Walt Disney Company. Total Quality Management and Business Excellence, vol. 23: 1, pp. 1-11.    

Lilja, J. & Richardsson, D. (2012). Putting Appreciative Design into Practice : A Case Study of a Course Evaluation and Design Process. International Journal of Quality and Service Sciences, vol. 4: 1, pp. 4-15.  

Lilja, J. , Eriksson, M. & Ingelsson, P. (2010). Commercial experiences from a customer perspective elaborated, defined and distinguished. The TQM Journal, vol. 22: 3, pp. 285-292.  

Lilja, J. & Wiklund, H. (2007). A two-dimensional perspective on attractive quality. Total Quality Management and Business Excellence, vol. 18: 6, pp. 667-679.  

Lilja, J. & Wiklund, H. (2006). Obstacles to the creation of attractive quality. The TQM Journal, vol. 18: 1, pp. 55-66.  

Lilja, J. & Wiklund, H. (2005). Getting emotional about quality: questioning and elaborating the satisfaction concept. The Asian Journal of Quality, vol. 6: 3, pp. 38-55.

Åslund, A. & Lilja, J. (). Value Ripple Logic - Customer Value Creation from a System View. ,

Chapters in books

Lilja, J. , Hansen, D. , Richardsson, D. & Svedin, I. (2021). How Quality Management Needs Emergence for Engaging the 2030 Agenda. In Key Challenges and Opportunities for Quality, Sustainability and Innovation in the Fourth Industrial Revolution : Quality and Service Management in the Fourth Industrial Revolution - Sustainability and Value Co-creation. London : World Scientific Pub Co Pte Ltd. pp. 259-294.  

Hansen, D. & Lilja, J. (2021). Leading Quality Management Transformation in Complexity Through Adaptive Space and Metaphors. In Key Challenges and Opportunities for Quality, Sustainability and Innovation in the Fourth Industrial Revolution : Quality and Service Management in the Fourth Industrial Revolution — Sustainability and Value Co-creation. London : World Scientific Publishing. pp. 203-230.  

Conference papers

Lilja, J. , Zimic, S. , Ness, O. & von Heimburg, D. (2023). Being in Right Relationship when Co-creating Youth Wellbeing and Social Justice : Exploring and sparking a relational shift. Paper presented at the Conference Social Inequity and Social Justice, Tromsø, 24-25 augusti, 2023

Hedlund, C. , Jørgensen, R. , Lilja, J. & Gutke-Bergqvist, A. (2023). Can mapping intentions towards sustainability expand reuse and circularity in building industry?. Paper presented at the EUROMA - A Systems Lens on Operations, Leuven, Belgium, July 3-5, 2023

Lilja, J. , Snyder, K. , Jørgensen, R. , Hedlund, C. & Östberg, L. (2023). Exploring an ecosystemic and regenerative approach to quality management : towards new theory and practice for a living world. Paper presented at the EUROMA - A Systems Lens on Operations, Leuven, Belgium, July 3-5, 2023

Snyder, K. , Lilja, J. & Östberg, L. (2023). Reimagining research on organisations as living systems through participatory and arts-based practices : Insights from the field. Paper presented at the NEON Conference

Jørgensen, R. , Lilja, J. , Hedlund, C. & Pedersen, T. (2023). Stop destroying waste : how collaboration in take-back systems creates value instead of waste. Paper presented at the EUROMA - A Systems Lens on Operations, Leuven, Belgium, July 3-5, 2023

Lilja, J. & Johansson, C. (2022). Creating Space for Emergence of Collective Learning and Action for Sustainable Development : Action research at Mid Sweden University. In Proceedings of the the OLKC conference 2022.

Johnson, M. , Snyder, K. & Lilja, J. (2022). Responsiveness to Change : How can the concept of Attractive Quality Enhance School Sustainability?. In Proceedings M2D2022: 9th International Conference on mechanics and materials in design.. pp. 997--1014.  

Lilja, J. , Snyder, K. & Sten, L. (2022). Teaming for Quality in the VUCA Landscape : Exploring key elements for a progressive leap in team-based practices to drive quality, sustainability,and regeneration. In Proceedings of the 28th Annual Conference, International Sustainable Development Research Society : Sustainable Development and Courage: Culture, Art and Human Rights. Stockholm : . pp. 1606--1622.  

Lilja, J. , Hansen, D. & Richardsson, D. (2019). Accelerating sustainable society and a flourishing Scandinavia through a living and communicating network of AI-summits. Paper presented at the 2019 World Appreciative Inquiry Conference, 19th to 22nd March, Nice, France, 2019  

Hansen, D. & Lilja, J. (2019). Complexity Quality Management : Enabling Leadership, Adaptive Space & Metaphors. Paper presented at the 22nd QMOD conference, 13-15 October 2019, Krakow, Poland

Stenmark, P. & Lilja, J. (2019). Drumming as a Key to Quality Improvement Action in the Emergence Paradigm of TQM. Paper presented at the 22nd QMOD conference, 13-15 October 2019, Krakow, Poland

Lilja, J. , Hansen, D. , Richardsson, D. & Svedin, I. (2019). How Quality Management Needs Emergence for Engaging Agenda 2030 : As “improving” increasingly means getting a complex system to take transformative steps towards sustainability and flourishing. Paper presented at the 22nd QMOD conference, 13-15 October 2019, Krakow, Poland

Palm, K. & Lilja, J. (2019). Innovation Lab 2030 : Finding out how to Move Towards the Agenda 2030 Together in a Complex Alliance of Swedish Authorities. Paper presented at the IRSPM 2019 Conference - Renewing Public Management for Stewardship, Innovation and Impact, April 16-18, 2019, Wellington, New Zealand.

Lilja, J. , Hansen, D. & Richardsson, D. (2019). The Best After Summit Drumming Ever : Sharing and co-creating on how to keep the generative connections alive and get progress after AI-Summits -“Drumming, dancing and doing”. Paper presented at the World Appreciative Inquiry Conference 2019, 19th to 22nd March, 2019, Nice, France.  

Boström, J. , Hillborg, H. & Lilja, J. (2018). Exploring Cultural Dynamics and Tensions when Applying Design Thinking for Improving Healthcare Quality : What is really going on?. In Proceedings of the 21th QMOD Conference : Building a Culture for Quality, Innovation and Sustainability.

Hansen, D. , Lilja, J. & Jørgensen, R. (2018). How Positive Practices at Work can Accelerate Transformation to a Lean Improvement Culture and Improve Organizational Effectiveness. In BOOK OF ABSTRACTS : 9th European Conference on Positive Psychology.

Lilja, J. , Abrahamsson, C. , Palm, K. & Hedlund, C. (2018). What Quality Management can Learn from Designers about Being Qualitative. In Proceedings for Pin-C 2018.  

Lilja, J. , Snyder, K. , Ahlin, K. & Persson Slumpi, T. (2018). Why Action Research and Quality Management is such a Nice Match : And How to Make them Dance without Falling. In Proceedings of the 21st QMOD conference : The Quality Movement, Where are we going ? - Past Present and Future.

Bäckström, I. , Ingelsson, P. , Snyder, K. , Hedlund, C. & Lilja, J. (2017). Capturing Value-based leadership in Practice: : Insights from developing and applying an AI-interview guide. In Challenges and Opportunities of Quality in the 4th Industrial Revolution : On quality and service sciences ICQSS 2017.

Hedlund, C. , Bäckström, I. , Ingelsson, P. , Snyder, K. & Lilja, J. (2017). Continuous Improvement of Leadership : Evaluation of peer-coaching experiments. Paper presented at the 20th QMOD Conference, Helsingör, Denmark, 4-7 August, 2017

Hansen, D. , Jørgensen, R. & Lilja, J. (2017). How daily operational meetings can support transformation to a lean improvement culture. Paper presented at the EUROMA 2017: Inspiring Operations Management, Warsaw, Poland, 2-6 juli, 2017

Lilja, J. , Ingelsson, P. , Snyder, K. , Bäckström, I. & Hedlund, C. (2017). Metaphors We Manage and Develop Quality by : Screening and Elaborating on the Metaphors of Quality Management. Paper presented at the 20th QMOD Conference, Helsingör, Denmark, 4-7 August, 2017

Hansen, D. , Lilja, J. , Richardsson, D. & Jørgensen, R. (2017). Stop Burning Platforms! Quality Culture Requires Generative Metaphors. In Proceedings of the 20th QMOD Conference : Challenges and Opportunities of Quality in the 4th Industrial Revolution.

Abrahamsson, C. , Lilja, J. & Hedlund, C. (2017). Towards New Levels of Creating/Improving and Understanding Value in Swedish Municipalities : A Review of Research on Understanding and Creating Value in Municipal Quality Development by Qualitative Approaches (and Co-Creation). Paper presented at the 20th QMOD Conference, Helsingör, Denmark, 4-7 August, 2017

Ingelsson, P. , Bäckström, I. , Snyder, K. , Lilja, J. & Hedlund, C. (2017). Truly changing the culture – learnings from a value-based top leader. In 20th QMOD conference : Challenges and Opportunities of Quality in the 4th Industrial Revolution.

Bäckström, I. , Ingelsson, P. , Snyder, K. , Hedlund, C. & Lilja, J. (2016). Collection of baseline data – expanding the scope. In EurOMA 2016 - Interactions.

Boström, J. , Hillborg, H. & Lilja, J. (2016). Cultural Impact of Applying User Involvement  for Improving Healthcare Quality : A review of the impact on attitudes, values and assumptions among healthcare professionals and users. In Proceedings of the 19th QMOD Conference : Building a Culture for Quality, Innovation and Sustainability.

Jørgensen, R. , Hansen, D. & Lilja, J. (2016). How positive practices can accelerate transformation to a Lean improvement culture. In EUROMA 2016.

Lilja, J. , Bäckström, I. , Forsgren, O. , Ingelsson, P. , Noaksson, E. , Nätterlund, K. , Richardsson, D. & Åslund, A. (2016). Insights from Sustainable Cleveland 2019: An Initiative Driving Sustainable Regional Development by Large Scale Summits, Collective Visioning, and lots of Creativity, Culture, and Appreciation. In Valuing and Evaluating Creativity for Sustainable Regional Development. Östersund : . pp. 255--258.  

Lilja, J. , Hansen, D. , Fredrikson, J. & Richardssson, D. (2016). Is Innovation the Future of Quality Management? : Searching for signs of quality and innovation management merging in current practices and concepts. In Proceedings of the 19th QMOD Conference : Building a Culture for Quality, Innovation and Sustainability.

Hedlund, C. , Lilja, J. , Ingelsson, P. , Bäckström, I. & Snyder, K. (2016). Research On Toyota Kata? Proposing A Future Research Agenda For The Emerging Practice. In EurOMA Conference Proceedings : Interactions 2016.  

Stenmark, P. , Lilja, J. & Hansen, D. (2016). Using appreciative inquiry practices as a starting block for product innovation and development. Paper presented at the EUROMA 2016, june 17-22, Trondheim, Norway

Lilja, J. , Hansen, D. & Richardsson, D. (2015). Design Questions for Life : Connecting Engineering Design, Appreciative Inquiry, and Other Question-based Models. In Proceedings of the International Conference on Engineering Design, ICED.. pp. 163--172.

Zillinger, M. & Lilja, J. (2015). The geography of team park mobility : interpretations of visitor tracks, experiences and methods. In Proceedings of Nordic Geographers Meeting.  

Stenmark, P. & Lilja, J. (2014). Exploring a new methodology for customer- involved ideation with a focus on high-level Needs. Paper presented at the Qmod 2014

Palm, K. & Lilja, J. (2014). From Reducing to Dynamically Managing Operational Deviations in the Service Sector : Towards Integrating Quality and Innovation Management in Practice by Ambidextrous Deviation Management (ADM). Paper presented at the QMOD 2014 - Conference on Quality and Service Sciences

Åslund, A. & Lilja, J. (2013). Towards Capturing and Visualizing Value Creation : Exploring and Elaborating Attribute-Value Mapping. Paper presented at the 16th QMOD-ICQSS conference, Portoroz, Slovenia, 2013 (September 4-6)

Palm, K. & Lilja, J. (2012). Towards Improving InnovAbility : Elaborating on the Ability to Measure Innovation Quality in Service Organizations. In Electronic Proceedings of the 15th QMOD Conference.

Stenmark, P. & Lilja, J. (2011). Exploring environmental labeling as a means of product differentiation in the outdoor industry.

Lilja, J. & Richardsson, D. (2011). Putting Appreciative Design into Practice : A Case Study of a Course Evaluation and Design Process. Paper presented at the 14th QMOD Conference

Lilja, J. & Eriksson, M. (2010). From problem to Attraction Detection Study (ADS) : towards a new methodology for quality practice. In Electronic Proceedings. Cottbus, Germany :

Eriksson, M. , Ingelsson, P. & Lilja, J. (2007). Achieving shared values : Learning from Disney.

Lilja, J. , Eriksson, M. & Ingelsson, P. (2007). Commercial experiences from a customer perspective : Elaborated, defined and distinguished. In Proceedings of the 10th International Conference on Quality Management for Organisational and Regional Development, Lund 18-20/6 2007. Lund : (Linköping Electronic Conference Proceedings)

Lilja, J. & Wiklund, H. (2005). Getting emotional about quality: questioning and elaborating the satisfaction concept. In Conference on Quality Management for Organisational and Regional Development, Palermo, 29 June – 1 July 2005: 8th QMOD Conference.

Lilja, J. & Wiklund, H. (2005). Quality Practice and External Customer Value : Critical reflections on the ideal linkage. In Proceedings of the 8th International Conference on Quality Management for Organisational and Regional Development : QMOD 2005, Palermo, Italien, 29.06.2005 - 01.07.2005... pp. 281--292.

Doctoral theses

Lilja, J. (2010). The Realization of Attractive Quality : Conceptual and practical perspectives within the TQM system. Dis. (Comprehensive summary) Östersund : Mid Sweden University, 2010 (Mid Sweden University doctoral thesis : 96)  

Licentiate theses, monographs

Lilja, J. (2005). Quality practice and customer value: strengthening the ideal linkage. Lic. Luleå : Luleå tekniska universitet, 2005 (Licentiate thesis / Luleå University of Technology : 2005:50)

Manuscripts

Lilja, J. & Wiklund, H. The need for re-understanding TQM : introducing the TQM Tree Model.