Is working as a lecturer with teaching in Quality Technology and Management. Is at the moment studying as a PhD student. Have a degree of Licentiate of Technology in the subject of Industrial Product Development and Quality Sciences. Have practical experience of working with quality development within manufacturing industry.
Is working at Campus Östersund in House Q, room Q105b
Articles in journals
Eriksson, M. & Ingelsson, P. (2016). Building an organizational culture when delivering commercial experiences – the leaders’ perspective. International Journal of Quality and Service Sciences, vol. 8: 2, pp. 229-244.
Eriksson, M. , Bäckström, I. , Ingelsson, P. & Åslund, A. (2016). Measuring customer value in commercial experiences. Total quality management and business excellence (Online),
Ingelsson, P. , Eriksson, M. & Lilja, J. (2012). Can selecting the right values help TQM implementation? : A case study about organisational homogeneity at the Walt Disney Company. Total Quality Management and Business Excellence, vol. 23: 1, pp. 1-11.
Lilja, J. , Eriksson, M. & Ingelsson, P. (2010). Commercial experiences from a customer perspective elaborated, defined and distinguished. The TQM Journal, vol. 22: 3, pp. 285-292.
Lilja, J. & Eriksson, M. (2010). From problem to Attraction Detection Study (ADS) : towards a new methodology for quality practice. In Electronic Proceedings. Cottbus, Germany :
Eriksson, M. & Wiklund, H. (2010). Towards Attractive Experiences. In 13th QMOD conference in Cottbus, Germany, 2010, 30/8-1/9.
Eriksson, M. , Ingelsson, P. & Lilja, J. (2007). Achieving shared values : Learning from Disney.
Lilja, J. , Eriksson, M. & Ingelsson, P. (2007). Commercial experiences from a customer perspective : Elaborated, defined and distinguished. In Proceedings of the 10th International Conference on Quality Management for Organisational and Regional Development, Lund 18-20/6 2007. Lund : (Linköping Electronic Conference Proceedings)
Doctoral theses, comprehensive summaries
Eriksson, M. (2017). Customer value in commercial experiences : Expecting the unexpected. Dis. (Comprehensive summary) Sundsvall : Mid Sweden University, 2017 (Mid Sweden University doctoral thesis : 262)
Licentiate theses, comprehensive summaries
Eriksson, M. (2009). Creating customer value in commercial experiences. Lic. (Comprehensive summary) Sundsvall : Kopieringen, 2009 (Mid Sweden University licentiate thesis : 39)