Anna Mårtensson

Universitetslektor|Senior Lecturer

Professional title: Senior Lecturer
Academic title: Doctor of Philosophy (PhD)
Department: Department of Communication, Quality Management and Information Systems (KKI)
Telephone: +46 (0)10-1428585
Email: anna.martensson@miun.se
Visitor address: Akademigatan 1, Östersund
Room number: Q109A
Employee in the subject: Quality Management, Quality Technology and Management

Research projects

Current

Developing a model for evaluating efficiency in municipality owned companies

Quality assurance of a new steering model for Östersund Municipality: A question of sustainability and long-term planning

Finished

Quality in preschools

Publications

Articles in journals
Chapters in books
Conference papers
Doctoral theses, comprehensive summaries
Licentiate theses, comprehensive summaries
Reports

Articles in journals

Mårtensson, A. , Ingelsson, P. & Bäckström, I. (2020). Co-creation as a success factor in the development of constructive customer-focused dialogues. Quality Innovation Prosperity, vol. 24: 2, pp. 153-169.

Carnerud, D. , Mårtensson, A. , Ahlin, K. & Persson Slumpi, T. (2020). On the inclusion of sustainability and digitalisation in quality management–an overview from past to present. Total Quality Management and Business Excellence,

Mårtensson, A. , Snyder, K. & Ingelsson, P. (2019). Interlinking Lean and Sustainability : How ready are leaders?. The TQM Journal, vol. 31: 2, pp. 136-149.

Ingelsson, P. & Mårtensson, A. (2014). Measuring the importance and practices of Lean values. The TQM Journal, vol. 26: 5, pp. 463-474.

Chapters in books

Mårtensson, A. & Snyder, K. M. (2023). Approaching system thinking in schools by linking quality and sustainability: : moving from theory to practice. In Systems Thinking for Sustainable Schooling : A Mindshift for Educators to Lead and Achieve Quality Schools. Rowman & Littlefield Publishers (School Leadership). pp. 90-105.

Conference papers

Ingelsson, P. , Bäckström, I. , Mårtensson, A. & Snyder, K. (2022). Assessing quality culture over time. In The 25th Excellence in Services International Conference, 2022.

Mårtensson, A. & Snyder, K. (2022). Developing organizational systems that link quality managment and sustainability : moving from theory to practice. In Proceedings M2D2022 : 9th International Conference on Mechanics and Materials in Design.. pp. 935--956.

Ingelsson, P. , Bäckström, I. , Mårtensson, A. & Snyder, K. (2022). Developing quality in preschools – collecting baseline data through a strength based approach. In Proceedings M2D2022 : 9th International Conference on mechanics and materials in design.. pp. 927--934.

Mårtensson, A. (2020). Students' learning about social sustainability by exploring customer values. Paper presented at the The 2nd international Education With Sustainability Conference, Östersund, 13 August, 2020

Mårtensson, A. , Ingelsson, P. & Bäckström, I. (2019). Co-creation - making it happen. In 22nd QMOD conference : ON QUALITY AND SERVICE SCIENCES ICQSS 2019, 13-15 OCTOBER.

Mårtensson, A. & Ingelsson, P. (2018). Measuring Sustainability through values : Developing and Testing of Statements in a Questionnaire. In 21st QMOD-ICQSS Conference.. pp. 1065--1072.

Mårtensson, A. , Ingelsson, P. & Öberg, L. (2014). Can Lean values contribute to Sustainable Development. In 17th Qmod-ICQSS : Part 2: INDEX and FULLPAPERS.

Mårtensson, A. & Ingelsson, P. (2013). Managers basic assumptions when applying Lean. In 16th QMOD-ICQSS Proceedings : Quality Management and Organizational Development Conference [being] International Conference Quality and Service Sciences.. pp. 1206--1215.

Doctoral theses, comprehensive summaries

Mårtensson, A. (2022). Make the Future a Part of Today : Awaken Long-term Thinking in Quality Management Practices. Dis. (Comprehensive summary) Sundsvall : Mid Sweden University, 2022 (Mid Sweden University doctoral thesis : 379)

Licentiate theses, comprehensive summaries

Mårtensson, A. (2017). Insights in Lean values: Exploring links to sustainable development. Lic. (Comprehensive summary) Sundsvall : Mid Sweden University, 2017 (Mid Sweden University licentiate thesis : 135)

Reports

Ingelsson, P. , Mårtensson, A. , Uitto, E. , Bäckström, I. & Snyder, K. (2023). Slutrapport för projektet Kvalitet i förskolan : Ett samverkansprojekt mellan Östersunds kommun och Mittuniversitetet.

Bäckström, I. , Ingelsson, P. & Mårtensson, A. (2019). Slutrapport ”Resultatstyrning för medborgarnytta” : Ett samverkansprojekt mellan Sundsvalls kommun och Kvalitetsteknik vid Mittuniversitetet. Mid Sweden University

Bäckström, I. , Ingelsson, P. , Löfstedt, U. , Mårtensson, A. & Öberg, L. (2014). Projekt Kundanpassad teknikinformation – KATI : Kvalitetsarbete inom teknikinformation – Goda exempel och utvecklingsbehov.

Ahlin, K. , Bäckström, I. , Ingelsson, P. , Löfstedt, U. , Mårtensson, A. , Åslund, A. & Öberg, L. (2014). Projekt Kundanpassad teknikinformation – KATI : Slutrapport – med fokus på förslag på arbetssätt och metoder.