Ingela Bäckström

Professor|Professor

Professional title: Professor
Other title: Quality Management
Telephone: +46 (0)10-1428386
Email: ingela.backstrom@miun.se
Room number: Q104c
Location: Östersund

Employed at the subject:

Quality Technology and Management

Department:

Department of Communication, Quality Management and Information Systems (KKI)

Background

I defended my doctoral thesis, On the Relationship between Sustainable Health and Quality Management - Leadership and organizational behaviours from Swedish organizations, in 2009. I became associate professor in 2014 and professor in 2018.

Before my academic career at Mid Sweden University, I worked at an accounting firm as an auditor and later at Ericsson as an economist, team leader and project manager.

Area of interest

As a researcher, I am interested in how leaders and organizations can work to create satisfied customers, wellbeing/prosperous employees and profitability. That is, which approaches, behaviours and methods are the key elements for success in these areas? My focus is on the relationship between quality management and sustainable health. Other research areas that I am interested in and work with is the Quality Culture, Lean, processes, Strength-based Leadership and Appreciative Inquiry.

Research

Since 2015, I am involved in the research project "Simply Lean", a project funded by the Knowledge Foundation (KK-stiftelsen) with the purpose to explore how quality can be improved in Swedish companies by developing an internal coaching model to support value-based leadership. A leadership that will integrate values, organizational culture, customer needs and sustainable development. This three-year project is a collaboration between three Swedish manufacturing companies and Mid Sweden University.

I am also involved in a project that aims at measuring and improving quality culture at the organizational level. It is a collaboration between SIQ (Swedish Institute for Quality Development), the research network SQMA (Swedish Quality Management Academy) and seven organizations from the public and private sectors.

From 2018 to 2020 I am the project leader for the project Quality and Effectiveness in Health Processes (Ökad kvalitet och effektivitet i vårdkedjor),financed by The Kamprad Family Foundation. The purpose of the project is to to create new knowledge about how efficiency and quality in the healthcare care chain can be improved with focus on leadership, care continuity, security culture and learning.

Teaching and tutoring

I teach in our master's program Quality and Leadership Development, where I also tutor students in their writing of final papers for their exam.

Other information

I am the chairperson of the Council of Teaching at Undergraduate and Graduate Level (GRUR) within the Faculty of Science, Technology and Media (NMT). I was also involved in the project MIUN 2025 which discussed Mid Sweden University’s future development, as a part of one of five contrast pairs.

Research projects

Current

Develop leadership and teamwork at nursing homes for increased nursing quality

National Health Innovation Research School

Striving for magnet standard in nursing homes – a pilot project

Working conditions and conditional work — critical studies of organizational conditions for reduced fragmentation of academic work, AVA

Finished

Increased quality and efficiency in healthcare chains

Model for perceived value for the residents of Sundsvall

Quality in preschools

Publications

Articles in journals
Books
Chapters in books
Conference papers
Doctoral theses, comprehensive summaries
Licentiate theses, comprehensive summaries
Manuscripts
Reports

Articles in journals

Snyder, K. , Ingelsson, P. & Bäckström, I. (2024). Developing value-based leadership for sustainable quality development : a meta-analysis from a study of Lean manufacturing. International Journal of Lean Six Sigma,

Bäckström, I. , Ingelsson, P. , Mårtensson, A. & Snyder, K. M. (2024). Quality in preschools through systematic quality work – a principal’s perspective. Quality Assurance in Education, vol. 32: 2, pp. 257-273.

Bäckström, I. , Ingelsson, P. , Sten, L. & Häggström, M. (2023). A proposed model for developing quality and efficiency in transitional care. The TQM Journal, vol. 35: 9, pp. 107-122.

Nygren, J. M. , Lundgren, L. , Bäckström, I. & Svedberg, P. (2023). Strengthening Digital Transformation and Innovation in the Health Care System : Protocol for the Design and Implementation of a Multidisciplinary National Health Innovation Research School. JMIR Research Protocols, vol. 12

Häggström, M. , Ingelsson, P. , Sten, L. & Bäckström, I. (2023). Success Factors for Quality and Safety of Intensive Care Unit Transitional Care – Listening to the Sharp End. Quality Innovation Prosperity, vol. 27: 1, pp. 1-20.

Mårtensson, A. , Snyder, K. , Ingelsson, P. & Bäckström, I. (2023). Understanding long-term thinking as a management strategy to support sustainable quality development : Perspectives from education. The TQM Journal, vol. 35: 9, pp. 352-368.

Carnerud, D. & Bäckström, I. (2021). Four decades of research on quality : summarising, Trendspotting and looking ahead. Total Quality Management and Business Excellence, vol. 32: 9-10, pp. 1023-1045.

Sten, L. , Ingelsson, P. , Bäckström, I. & Häggström, M. (2021). Improving Team Collaboration in Patient Transfer Processes by Co-Workers’ Perceptions and Suggestions. Quality Innovation Prosperity, vol. 25: 2, pp. 1-18.

Sten, L. , Ingelsson, P. , Bäckström, I. & Häggström, M. (2021). The development of a measurement instrument focusing on team collaboration in patient transfer processes. International Journal of Quality and Service Sciences, vol. 13: 1, pp. 45-62.

Ingelsson, P. , Bäckström, I. & Snyder, K. (2020). Adapting a Lean leadership-training program within a health care organization through cocreation. International Journal of Quality and Service Sciences, vol. 12: 1, pp. 15-28.

Mårtensson, A. , Ingelsson, P. & Bäckström, I. (2020). Co-creation as a success factor in the development of constructive customer-focused dialogues. Quality Innovation Prosperity, vol. 24: 2, pp. 153-169.

Sten, L. , Ingelsson, P. , Bäckström, I. & Häggström, M. (2020). Improving ICU transitional care by combining quality management and nursing science - two scientific fields meet in a systematic literature review. International Journal of Quality and Service Sciences, vol. 12: 3, pp. 385-403.

Lilja, J. , Ingelsson, P. , Snyder, K. , Bäckström, I. & Hedlund, C. (2020). Metaphors we manage and develop quality by. International Journal of Quality and Service Sciences, vol. 12: 4, pp. 405-416.

Bäckström, I. (2019). Health-related quality management values : comparing manager and co-worker perceptions. International Journal of Quality and Service Sciences, vol. 11: 4, pp. 588-603.

Bäckström, I. , Ingelsson, P. , Snyder, K. , Hedlund, C. & Lilja, J. (2018). Capturing value-based leadership in practice : Insights from developing and applying an AI-interview guide. International Journal of Quality and Service Sciences, vol. 10: 4, pp. 422-430.

Carnerud, D. , Jaca, C. & Bäckström, I. (2018). Kaizen and continuous improvement – trends and patterns over 30 years. The TQM Journal, vol. 30: 4, pp. 371-390.

Eriksson, M. , Bäckström, I. , Ingelsson, P. & Åslund, A. (2018). Measuring customer value in commercial experiences. Total Quality Management and Business Excellence, vol. 29: 5-6, pp. 618-632.

Ingelsson, P. , Bäckström, I. & Snyder, K. (2018). Strengthening quality culture in private sector and health care: What can we learn from applying soft measures?. Leadership in Health Services, vol. 31: 3, pp. 276-292.

Snyder, K. , Ingelsson, P. & Bäckström, I. (2018). Using design thinking to support value-based leadership for sustainable quality development. Business Process Management Journal, vol. 24: 6, pp. 1289-1301.

Åslund, A. & Bäckström, I. (2017). Management processes and management’s role in customer value creation. International Journal of Quality and Service Sciences, vol. 9: 2, pp. 148-164.

Cronemyr, P. , Bäckström, I. & Rönnbäck, Å. (2017). Quality culture deployment : using behaviours to explain, diagnose and improve a quality culture. International Journal of Quality and Service Sciences, vol. 9: 3/4, pp. 498-518.

Snyder, K. , Hedlund, C. , Ingelsson, P. & Bäckström, I. (2017). Storytelling : a co-creative process to support value-based leadership. International Journal of Quality and Service Sciences, vol. 9: 3/4, pp. 484-497.

Ingelsson, P. & Bäckström, I. (2017). The need for a long-term mindset when measuring the effects of lean on health-related quality management values : A case study from the public sector. International Journal of Workplace Health Management, vol. 10: 3, pp. 249-264.

Snyder, K. , Ingelsson, P. & Bäckström, I. (2016). Enhancing the study of Lean transformation through organizational culture analysis. International Journal of Quality and Service Sciences, vol. 8: 3, pp. 395-411.

Bäckström, I. , Ingelsson, P. & Johansson, C. (2016). How Communicative Leadership influences co-workers’ health : A Quality Management perspective. International Journal of Quality and Service Sciences, vol. 8: 2, pp. 143-158.

Åslund, A. & Bäckström, I. (2016). Management and customer value creation – learning from successful societal entrepreneurs. International Journal of Quality and Service Sciences,

Bäckström, I. & Ingelsson, P. (2016). Measuring Appreciative Inquiry, Lean and Perceived Co-worker Health. Quality Innovation Prosperity, vol. 20: 2, pp. 105-118.

Åslund, A. & Bäckström, I. (2015). Creation of value to the society : a process map of the societal entrepreneurship area. Total Quality Management and Business Excellence, vol. 26: 4, pp. 385-399.

Bäckström, I. & Ingelsson, P. (2015). Is there a relationship between Lean Leaders and healthy co-workers?. Quality Innovation Prosperity, vol. 19: 2, pp. 123-136.

Ingelsson, P. , Löfstedt, U. , Bäckström, I. & Öberg, L. (2015). Taking a Holistic Perspective on Technical Communication and Lean. Quality Innovation Prosperity, vol. 19: 2, pp. 103-122.

Bäckström, I. , Lagrosen, Y. & Eriksson, L. (2014). Change of the quality management culture through health-promotion activities?. Total Quality Management and Business Excellence, vol. 25: 11-12, pp. 1236-1246.

Bäckström, I. , Ingelsson, P. & Johansson, C. (2014). Health Related Quality Management Values and Key Principles of Communicative Leadership - Are They the Same?. Quality Innovation Prosperity, vol. 18: 1, pp. 59-72.

Bäckström, I. , Eriksson, L. & Lagrosen, Y. (2012). A health-related quality management approach to evaluating health promotion activities. International Journal of Quality and Service Sciences, vol. 4: 1, pp. 76-85.

Åslund, A. & Bäckström, I. (2012). A process towards societal value within a community-based regional development project. Quality Innovation Prosperity, vol. 16: 2, pp. 71-83.

Lagrosen, Y. , Bäckström, I. & Wiklund, H. (2012). Approach for measuring health-related quality management. The TQM Journal, vol. 24: 1, pp. 59-71.

Bäckström, I. , Ingelsson, P. & Wiklund, H. (2011). Learning from others to adapt Quality Management to the future. Total Quality Management and Business Excellence, vol. 22: 2, pp. 187-196.

Lagrosen, Y. , Bäckström, I. & Lagrosen, S. (2010). The relationship between quality management and employee health - : exploring the underlying dimensions. International Journal of Productivity and Quality Management, vol. 5: 2, pp. 109-123.

Bäckström, I. , Larsson, J. & Wiklund, H. (2009). Are healthy and successful organizations working accordingly to Quality Management?. International journal of workplace health management, vol. 2: 3, pp. 245-257.

Larsson, J. , Bäckström, I. & Wiklund, H. (2009). Leadership and organizational behaviour : Similarities between three award-winning organizations. International Journal of Management Practice, vol. 3: 4, pp. 327-345.

Lagrosen, Y. , Bäckström, I. & Lagrosen, S. (2007). Quality management and health : a double connection. International Journal of Quality & Reliability Management, vol. 24: 1, pp. 49-61.

Harnesk, R. , Schön, K. & Bäckström, I. (2005). How successful Swedish organisations achieve sustaniable health. International Journal of Management Practice, vol. 1: 3, pp. 233-250.

Books

Bergman, B. , Bäckström, I. , Garvare, R. & Klefsjö, B. (2022). Quality : from Customer Needs to Customer Satisfaction. Studentlitteratur AB

Chapters in books

Bäckström, I. & Sjöstedt Landén, A. (2017). Bortom New Public Management? Berättelser om arbetssituationen i akademin. In Mitt, ditt och vårt universitet : Att förstå något gemensamt. Sundsvall/Östersund : Mid Sweden University. pp. 59-72.

Bäckström, I. & Åslund, A. (2014). Framgångsrikt ledarskap inom samhällsentreprenöriell verksamhet. In Samhällsentreprenörskap – samverkande för lokal utveckling. Sundsvall : Mittuniversitetet (Social Science Reports from Mid Sweden University). pp. 195-209.

Lagrosen, Y. , Lagrosen, S. & Bäckström, I. (2006). Kvalitetsutveckling i vården. In HEL : Hälso- och sjukvårdens ekonomi och logistik. Göteborg : Sahlgrenska akademin vid Göteborgs universitet. pp. 112-121.

Conference papers

Bäckström, I. , Sten, L. , Persson Slumpi, T. & Bolin, M. (2023). Experiences with and causes of work interruptions and fragmentation in academia - How can they be managed?. In 26th Excellence In Services International Conference (EISIC).

Fundin, A. , Bäckström, I. , Ingelsson, P. , Snyder, K. & Westin, L. (2023). Management towards sustainable behaviour in organizations by measuring organizational culture. In EurOMA conference – European Operations Management Association.

Sten, L. , Ingelsson, P. , Häggström, M. & Bäckström, I. (2023). The relationship between teamwork and sustainable quality culture in transitional care. In Proceedings of Excellence In Services International Conference (EISIC).

Bäckström, I. , Ingelsson, P. , Häggström, M. & Sten, L. (2022). A Hospital Without Departments?. In Proceedings M2D2022 : 9th International Conference on Mechanics and Materials in Design, 2022.. pp. 957--958.

Bäckström, I. , Ingelsson, P. & Hasselblad, A. (2022). A Model For Creating A Shared Picture Of Customer Expectations. In The 25th Excellence in Services International Conference.

Ingelsson, P. , Bäckström, I. , Mårtensson, A. & Snyder, K. (2022). Assessing quality culture over time. In The 25th Excellence in Services International Conference, 2022.

Hasselblad, A. , Bäckström, I. , Ingelsson, P. & Olsson, L. (2022). Capturing Citizens Experienced Value from Municipal Services : Developing an Evaluation Model in a Swedish Municipal Project. In 2022 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). Kuala Lumpur : . pp. 1266--1270.

Ingelsson, P. , Bäckström, I. , Mårtensson, A. & Snyder, K. (2022). Developing quality in preschools – collecting baseline data through a strength based approach. In Proceedings M2D2022 : 9th International Conference on mechanics and materials in design.. pp. 927--934.

Ingelsson, P. , Bäckström, I. , Sten, L. , Sten, L. & Häggström, M. (2022). Taking differences in quality culture into account when improving ICU transitional care.. In Proceedings M2D2022 : 9th International Conference on Mechanics and Materials in Design, 2022.. pp. 925--926.

Åslund, A. , Eriksson, M. & Bäckström, I. (2019). A complementary Quality Management value to support sustainable development. Paper presented at the The 22nd QMOD conference at Krakow, Poland, October 13-15, 2019.

Ingelsson, P. , Sten, L. , Bäckström, I. & Häggström, M. (2019). Assessing Quality Management culture in order to develop ICU transitional care. In 22nd QMOD conference : Quality and Service Sciences ICQSS 2019.

Mårtensson, A. , Ingelsson, P. & Bäckström, I. (2019). Co-creation - making it happen. In 22nd QMOD conference : ON QUALITY AND SERVICE SCIENCES ICQSS 2019, 13-15 OCTOBER.

Bäckström, I. , Ingelsson, P. , Johansson, C. , Hamrin, S. & Bergman, S. (2019). Communicative Leadership development conduction to impact on Quality culture and co-worker health. In 22nd QMOD conference on Quality and Service Sciences ICQSS 2019, 13-15 October : Leadership and strategies for Sustainable Quality and Innovation in the 4th Industrial Revolution. Lund :

Häggström, M. , Sten, L. , Bäckström, I. & Ingelsson, P. (2019). How to improve the transfer process from intensive care to general wards - listening to the co-workers. In Leadership and strategies for Sustainable Quality and Innovation in the 4th Industrial Revolution. Lund. Lund :

Sten, L. , Ingelsson, P. , Bäckström, I. & Häggström, M. (2019). The development of a measurement instrument focusing on team collaboration in the patient transfer process from intensive care to the general ward. Paper presented at the 22nd QMOD-ICQSS Conference, Krakow, 13-15 October, 2019

Ingelsson, P. , Bäckström, I. & Snyder, K. (2018). Adapting a Lean leadership-training program within a health care organization through co-creation. In 21st QMOD conference on quality and service science ICQSS, 22-24 August 2018, Cardiff University, Wales, UK.

Ingelsson, P. , Snyder, K. & Bäckström, I. (2018). Developing value-based leadership for sustainable quality development : Let’s do it. Paper presented at the 30th Shingo Conference, Optimize the Journey, Orlando, Florida, April 11-12, 2018

Carnerud, D. & Bäckström, I. (2018). Four Decades of Research on Quality : Summarizing, Trendspotting and Looking Ahead. Paper presented at the 21st QMOD-ICQSS International Conference, Cardiff University, Wales, UK, 22-24 August 2018

Häggström, M. , Bäckström, I. , Ingelsson, P. & Carina, E. (2018). How can patient transfers be improved by combining QM, Nursing and Health care sciences?. In Proceedings of the 21th QMOD Conference : Building a Culture for Quality, Innovation and Sustainability.

Bäckström, I. , Ingelsson, P. , Snyder, K. , Hedlund, C. & Lilja, J. (2017). Capturing Value-based leadership in Practice: : Insights from developing and applying an AI-interview guide. In Challenges and Opportunities of Quality in the 4th Industrial Revolution : On quality and service sciences ICQSS 2017.

Hedlund, C. , Bäckström, I. , Ingelsson, P. , Snyder, K. & Lilja, J. (2017). Continuous Improvement of Leadership : Evaluation of peer-coaching experiments. Paper presented at the 20th QMOD Conference, Helsingör, Denmark, 4-7 August, 2017

Bäckström, I. , Ingelsson, P. & Snyder, K. (2017). Enhancing Sustainable Quality Culture. Paper presented at the Canadian Quality Congress, Toronto, September 7-8, 2017

Lilja, J. , Ingelsson, P. , Snyder, K. , Bäckström, I. & Hedlund, C. (2017). Metaphors We Manage and Develop Quality by : Screening and Elaborating on the Metaphors of Quality Management. Paper presented at the 20th QMOD Conference, Helsingör, Denmark, 4-7 August, 2017

Ingelsson, P. , Bäckström, I. , Snyder, K. , Lilja, J. & Hedlund, C. (2017). Truly changing the culture – learnings from a value-based top leader. In 20th QMOD conference : Challenges and Opportunities of Quality in the 4th Industrial Revolution.

Snyder, K. , Bäckström, I. & Ingelsson, P. (2017). Using design thinking to foster value-based leadership and quality culture. Paper presented at the Canadian Quality Congress, Toronto, September 7-8, 2017

Cronemyr, P. , Bäckström, I. & Rönnbäck, Å. (2016). A Tool For Measuring Quality Culture. In 19th QMOD Proceedings: International Conference on Quality and Service Sciences : Building a Culture for Quality, Innovation and Sustainability.

Bäckström, I. , Ingelsson, P. , Snyder, K. , Hedlund, C. & Lilja, J. (2016). Collection of baseline data – expanding the scope. In EurOMA 2016 - Interactions.

Snyder, K. , Ingelsson, P. & Bäckström, I. (2016). Helping leaders develop value-based leadership. In EurOMA Conference Proceedings : Interactions.

Lilja, J. , Bäckström, I. , Forsgren, O. , Ingelsson, P. , Noaksson, E. , Nätterlund, K. , Richardsson, D. & Åslund, A. (2016). Insights from Sustainable Cleveland 2019: An Initiative Driving Sustainable Regional Development by Large Scale Summits, Collective Visioning, and lots of Creativity, Culture, and Appreciation. In Valuing and Evaluating Creativity for Sustainable Regional Development. Östersund : . pp. 255--258.

Ingelsson, P. & Bäckström, I. (2016). Monitoring co-worker health and Lean culture development. In Proceedings of the 19th QMOD Conference, 2016.

Hedlund, C. , Lilja, J. , Ingelsson, P. , Bäckström, I. & Snyder, K. (2016). Research On Toyota Kata? Proposing A Future Research Agenda For The Emerging Practice. In EurOMA Conference Proceedings : Interactions 2016.

Snyder, K. , Hedlund, C. , Ingelsson, P. & Bäckström, I. (2016). Storytelling as a co-creative process to build cultures of quality, innovation and sustainability. Paper presented at the 19th QMOD conference; International Conference on Quality and Service Sciences (ICQSS 2016), 21-23 September 2016, Rome

Ingelsson, P. , Bäckström, I. & Snyder, K. (2016). Using the employee satisfaction survey as a tool for building organizational culture. In EurOMA Conference Proceedings : Interactions, 2016.

Bäckström, I. , Rönnbäck, Å. & Cronemyr, P. (2016). What values are included in Quality Culture? – A theoretical and practical collaboration. In Building a Culture for Quality, Innovation and Sustainability.

Snyder, K. , Ingelsson, P. & Bäckström, I. (2015). Conceptualizing a research framework to study systemic Lean transformation : A Critical Review. In 18th QMOD-ICQSS.

Bäckström, I. & Ingelsson, P. (2015). Exploring the relationship between Appreciative Inquiry, Lean and perceived co-worker health. In Creating a Sustaniable future through Quality : on Quality and Service Sciences ICQSS 2015, October 12-14. Lund :

Löfstedt, U. , Ingelsson, P. , Bäckström, I. & Öberg, L. (2014). Can Lean improve the status of Technical Communication? : Taking a system perspective. In 17th QMOD-ICQSS Conference, Prague, Czech Republic : Entering the Experience Economy – from product quality to experience quality. Lund :

Bäckström, I. & Ingelsson, P. (2014). Do Lean Leaders get healthy co-workers?. In 17th QMOD-ICQSS Conference, Prague, Czech Republic : Entering the Experience Economy – from product quality to experience quality. Lund :

Åslund, A. & Bäckström, I. (2014). Factors and leadership behaviours in successful societal entrepreneurships that contribute to customer value. In 17th QMOD-ICQSS Conference on Quality and Service Science in Prague, Czech Republic : Entering the Experience Economy –from product quality to experience quality. Prague :

Bäckström, I. , Ingelsson, P. & Johansson, C. (2013). Health Related Quality Management values and Key principles of Communicative Leadership - are they the same?. In 16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia : From LearnAbility and InnovAbility to SustainAbility.. pp. 164--177.

Åslund, A. & Bäckström, I. (2012). A process towards societal value within a community-based regional development project. In Proceedings of the 15th QMOD-ICQSS conference. Poznan, Poland :

Bäckström, I. , Ingelsson, P. & Wiklund, H. (2012). Measuring the Starting Points for a Lean Journey. In 15 th QMOD conference : From LearnAbility and InnovAbility to SustainAbility. Poznan : (QMOD). pp. 146--156.

Bäckström, I. , Eriksson, L. & Lagrosen, Y. (2011). A health-related Quality Management approach to evaluating health promotion activities.. In QMOD Conference on Quality and Service Sciences 2011 : From LearnAbility & InnovAbility to SustainAbility. San Sebastian : . pp. 188--197.

Åslund, A. , Bäckström, I. & Richardsson, D. (2011). Managing by Appreciative Leadership to create efficient organizations and healthy co-workers. Paper presented at the ICQSS 2011, 14th OMOD International Conference on Quality and Service Sciences, August, 2011, San Sebastian.

Åslund, A. , Bäckström, I. & Wiklund, H. (2011). Soci(et)al entrepreneurship from a Quality Management perspective. In ICSB world conference : Back to the future, Changes in perspectives of global entrepreneurship and innovation. Stockholm :

Bäckström, I. & Lagrosen, Y. (2010). Are successful organizations working in a way that provides co-workers with what they need to be healthy?. In 14th QMOD conference on Quality and Service Sciences ICQSS 2011, Cottbus, Germany, August 29 - 31 2010.

Ingelsson, P. , Bäckström, I. & WIklund, H. (2010). Measuring the soft sides of TQM and Lean. In 13th QMOD Conference, 31 Aug – 1 Sept 2010 Cottbus, Germany.

Bäckström, I. & Lagrosen, Y. (2007). Developing a measurement system for health-related quality management.. In .

Bäckström, I. , Ingelsson, P. & Wiklund, H. (2007). Learning from chaos : a necessity for adapting quality management to the future?. Paper presented at the 10th QMOD International Conference, Quality Management & Organizational Development, June, 2007, Helsingborg.

Bäckström, I. , Larsson, J. & Wiklund, H. (2005). Management methodologies for sustaniable health : A case study at three Swedish organisations. In Proceedings of the 8th International Conference on Quality Management for Organisational and Regional Development : QMOD 2005 : QMOD 2005 Palermo, Italy 29.06.2005 - 01.07.2005. Luleå : . pp. 703--712.

Lagrosen, Y. & Bäckström, I. (2005). Values of TQM and employee health: an exploration and comparison of two manufacturing departments. In Proceedings of the 8th International Conference on Quality Management for Organisational and Regional Development : QMOD 2005 : QMOD 2005 Palermo, Italy 29.06.2005 - 01.07.2005. Luleå : . pp. 371--378.

Edenhagen, G. , Bäckström, I. , Schön, L. & Wiklund, H. (2004). Improving continuing engineering education through institutional co-operation : a swedish case study. In Proceedings of the 9th World Conference on Continuing Engineering Education – Tokyo May 15–20, 2004 : 9th IACEE World Conference on Continuing Engineering Education.. pp. 195--200.

Doctoral theses

Bäckström, I. (2009). On the Relationship between Sustainable Health and Quality Management : Leadership and organizational behaviours from Swedish organizations. Dis. (Comprehensive summary) Sundsvall : Mid Sweden University, 2009 (Mid Sweden University doctoral thesis : 71)

Licentiate theses, comprehensive summaries

Bäckström, I. (2006). Quality Management for Sustainable Health : Methodologies, Values and Practices taken from Swedish Organizations. Lic. (Comprehensive summary) Luleå : Universitetstryckeriet, 2006 (LTU-LIC : 2006:49)

Manuscripts

Bergman, S. , Johansson, C. , Hamrin, S. , Bäckström, I. & Ingelsson, P. Communication Training for Managers and Leaders : A review of empirical studies.

Reports

Ingelsson, P. , Mårtensson, A. , Uitto, E. , Bäckström, I. & Snyder, K. (2023). Slutrapport för projektet Kvalitet i förskolan : Ett samverkansprojekt mellan Östersunds kommun och Mittuniversitetet. Mittuniversitetet

Bäckström, I. , Ingelsson, P. , Häggström, M. & Sten, L. (2022). Slutrapport för projektet Ökad kvalitet och effektivitet i vårdkedjor : Finansierat av Familjen Kamprads stiftelse, projekt nr 20170084. Östersund : Mittuniversitetet

Bäckström, I. , Ingelsson, P. & Mårtensson, A. (2019). Slutrapport ”Resultatstyrning för medborgarnytta” : Ett samverkansprojekt mellan Sundsvalls kommun och Kvalitetsteknik vid Mittuniversitetet. Mid Sweden University

Bäckström, I. , Ingelsson, P. , Löfstedt, U. , Mårtensson, A. & Öberg, L. (2014). Projekt Kundanpassad teknikinformation – KATI : Kvalitetsarbete inom teknikinformation – Goda exempel och utvecklingsbehov.

Ahlin, K. , Bäckström, I. , Ingelsson, P. , Löfstedt, U. , Mårtensson, A. , Åslund, A. & Öberg, L. (2014). Projekt Kundanpassad teknikinformation – KATI : Slutrapport – med fokus på förslag på arbetssätt och metoder.

Bäckström, I. , Ingelsson, P. & Wiklund, H. (2013). Kommunikativt ledarskap och hälsa. Sundsvall :

Bäckström, I. , Ingelsson, P. & Wreder, Å. (2005). Achieving Sustaniable Health Among Co-workers : A case study at FöreningsSparbanken. Luleå : Luleå University of Technology (Research Report 2005:1).

Bäckström, I. , Harnesk, R. & Schön, K. (2004). Empiriskt underlag till forskningsrapporten "hur framgångsrika organisationer uppnår hållbar hälsa". Luleå : Luleå Tekniska Universitet (Research Report 2004:4).