Here you will find information and help related to IT issues and primarily directed towards students at Mid Sweden University.

Contact us

Phone: 010-142 80 00

Opening hours phone during the summer 28/6 - 6/8
Monday-Friday 09:00-11:00 and 13:00-15:00

Opening hours phone
Monday-Friday 08:00–11:30 and 13:00–16:00

You will find Helpdesk in Service centre monday to thursday between 11:30-13:00

Due to Covid-19 you will not find helpdesk at Service Centre for as long as we have restrictions. Please call us instead, we try to solve as much as we can over the phone.

For urgent matters always contact helpdesk by phone

When you submit a question:

If you need support, it is easier for us to localize the problem if we know exactly what is working or not. Before you call us or contact us via e-mail, please make sure that you have the following in order:

  • Your full name and date of birth
  • Your User Id (for example: maan0901 or moland)
  • Physical location of the problem (Your office, teaching area, dorm, library)
  • The name of the computer if you are in a computer room
  • Which OS your computer is running on (Windows XP, MacOS 10 or similar)
  • At program errors, which version of the programme you are using
  • A description of the problem (what are you trying to do, what´s happening)
  • If the problem is related to a webpage or similar, we want to know the URL to that page ( or at least the URL to the page where the link is.
  • When the problem occured - Has it ever worked? When was the last time you know it worked?
  • Error messages (if any, please write them down exactly as they are presented)

IT Services

Computer labs

Here you will find information about where our computer labs are situated and what programs are installed. All computer labs have a web browser, Microsoft Office, EasyProducer, Easy Reader and...

Digital tools for students

During your studies at Mid Sweden University, you will come across some tools that you need to be able to handle. On this page you will find information and user guides for the most common tools us...

Software for students

Here, you will find information about how you get access to software for your studies, such as Azure Dev Tools for Teaching, Office 365, MATLAB, SPSS, Teams and Tortalk.


Read more