Pernilla Ingelsson
Prefekt|Head of Department
- Professional title: Head of Department
- Academic title: Associate Professor
- Other title: Quality Management
- Telephone: +46 (0)10-1428308
- Email: pernilla.ingelsson@miun.se
- Visitor address: Q-huset, Akademigatan 1
- Location: Östersund
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- Employed at the subject:
- Quality Management
- Quality Technology and Management
Background
I did my doctorate in 2013 with the thesis "Creating a Quality Management Culture : Focusing on Values and Leadership" and became associate professor in 2018.
Before I started at Mid Sweden University in 2204 I worked in the manufacturing industry with human resources, organizational development, quality and Lean.
I´ve also held a number of leadership positions in both the private sector and in academia.
Area of interest
My research focuses on how organizations (i.e. leaders and employees) can work to create, measure and understand a culture that provides opportunities for long-term and sustainable quality development.
Research
I am currently participating in two collaborative projects and one project funded by Kamprad's research foundation.
The one collaborative project is an 18-month long project together with the municipality of Sundsvall. The project aims to develop and improve team-based working methods and methods to create functional teams. The project uses an interactive research design where, together with the management team and a number of pilots, we co-create activities that will take us towards the goal.
The second collaborative project is also conducted in collaboration with Sundsvall municipality. The project aims to identify, describe, test and evaluate how municipal healthcare can become an attractive and learning workplace and is based on the so-called Magnet model. The same model is the starting point for the project that is financed by Kamprad's foundation, which aims to use the magnet model as a starting point to develop methods and working methods to increase the leaders' abilities to create a sustainable quality culture within special housing.
Teaching and tutoring
Teaches at our Master's program "Quality Management and Leadership".
Other information
I also work with cooperation and commissioned education in house and together with different kinds of organisations.
Research projects
Current
Develop leadership and teamwork at nursing homes for increased nursing quality
Striving for magnet standard in nursing homes – a pilot project
Finished
Developing a model for evaluating efficiency in municipality owned companies
Increased quality and efficiency in healthcare chains
Publications
Articles in journals
Books
Conference papers
Doctoral theses, comprehensive summaries
Licentiate theses, comprehensive summaries
Manuscripts
Reports
Articles in journals
Snyder, K. , Ingelsson, P. & Bäckström, I. (2024). Developing value-based leadership for sustainable quality development : a meta-analysis from a study of Lean manufacturing. International Journal of Lean Six Sigma, vol. 15: 6, pp. 1245-1264.
Sten, L. , Ingelsson, P. & Häggström, M. (2024). Exploring real teamwork and sustainable quality culture, focusing on top management teams. The TQM Journal, vol. 36: 9, pp. 75-93.
Bäckström, I. , Ingelsson, P. , Mårtensson, A. & Snyder, K. M. (2024). Quality in preschools through systematic quality work – a principal’s perspective. Quality Assurance in Education, vol. 32: 2, pp. 257-273.
Bäckström, I. , Ingelsson, P. , Sten, L. & Häggström, M. (2023). A proposed model for developing quality and efficiency in transitional care. The TQM Journal, vol. 35: 9, pp. 107-122.
Häggström, M. , Ingelsson, P. , Sten, L. & Bäckström, I. (2023). Success Factors for Quality and Safety of Intensive Care Unit Transitional Care – Listening to the Sharp End. Quality Innovation Prosperity, vol. 27: 1, pp. 1-20.
Sten, L. , Ingelsson, P. & Häggström, M. (2023). The development of a methodology for assessing teamwork and sustainable quality culture, focusing on top management teams. The TQM Journal, vol. 35: 9, pp. 152-172.
Mårtensson, A. , Snyder, K. , Ingelsson, P. & Bäckström, I. (2023). Understanding long-term thinking as a management strategy to support sustainable quality development : Perspectives from education. The TQM Journal, vol. 35: 9, pp. 352-368.
Sten, L. , Ingelsson, P. , Bäckström, I. & Häggström, M. (2021). Improving Team Collaboration in Patient Transfer Processes by Co-Workers’ Perceptions and Suggestions. Quality Innovation Prosperity, vol. 25: 2, pp. 1-18.
Sten, L. , Ingelsson, P. , Bäckström, I. & Häggström, M. (2021). The development of a measurement instrument focusing on team collaboration in patient transfer processes. International Journal of Quality and Service Sciences, vol. 13: 1, pp. 45-62.
Ingelsson, P. , Bäckström, I. & Snyder, K. (2020). Adapting a Lean leadership-training program within a health care organization through cocreation. International Journal of Quality and Service Sciences, vol. 12: 1, pp. 15-28.
Mårtensson, A. , Ingelsson, P. & Bäckström, I. (2020). Co-creation as a success factor in the development of constructive customer-focused dialogues. Quality Innovation Prosperity, vol. 24: 2, pp. 153-169.
Sten, L. , Ingelsson, P. , Bäckström, I. & Häggström, M. (2020). Improving ICU transitional care by combining quality management and nursing science - two scientific fields meet in a systematic literature review. International Journal of Quality and Service Sciences, vol. 12: 3, pp. 385-403.
Lilja, J. , Ingelsson, P. , Snyder, K. , Bäckström, I. & Hedlund, C. (2020). Metaphors we manage and develop quality by. International Journal of Quality and Service Sciences, vol. 12: 4, pp. 405-416.
Kahm, T. & Ingelsson, P. (2020). "Stuck in the middle” Healthcare first-line managers´ responsibilities and needs of support when applying Lean. International Journal of Quality and Service Sciences, vol. 12: 2, pp. 173-186.
Kahm, T. & Ingelsson, P. (2019). Creating a development force in Swedish healthcare: a focus on the first-line managers’ perspective when applying Lean. International Journal of Health Care Quality Assurance, vol. 32: 8, pp. 1132-1144.
Mårtensson, A. , Snyder, K. & Ingelsson, P. (2019). Interlinking Lean and Sustainability : How ready are leaders?. The TQM Journal, vol. 31: 2, pp. 136-149.
Bäckström, I. , Ingelsson, P. , Snyder, K. , Hedlund, C. & Lilja, J. (2018). Capturing value-based leadership in practice : Insights from developing and applying an AI-interview guide. International Journal of Quality and Service Sciences, vol. 10: 4, pp. 422-430.
Eriksson, M. , Bäckström, I. , Ingelsson, P. & Åslund, A. (2018). Measuring customer value in commercial experiences. Total Quality Management and Business Excellence, vol. 29: 5-6, pp. 618-632.
Ingelsson, P. , Bäckström, I. & Snyder, K. (2018). Strengthening quality culture in private sector and health care: What can we learn from applying soft measures?. Leadership in Health Services, vol. 31: 3, pp. 276-292.
Snyder, K. , Ingelsson, P. & Bäckström, I. (2018). Using design thinking to support value-based leadership for sustainable quality development. Business Process Management Journal, vol. 24: 6, pp. 1289-1301.
Kahm, T. & Ingelsson, P. (2017). Lean from the First-line Managers’ Perspective : Assuredness about the Effects of Lean as a Driving Force for Sustainable Change. Management and Production Engineering Review, vol. 8: 2, pp. 49-56.
Snyder, K. , Hedlund, C. , Ingelsson, P. & Bäckström, I. (2017). Storytelling : a co-creative process to support value-based leadership. International Journal of Quality and Service Sciences, vol. 9: 3/4, pp. 484-497.
Ingelsson, P. & Bäckström, I. (2017). The need for a long-term mindset when measuring the effects of lean on health-related quality management values : A case study from the public sector. International Journal of Workplace Health Management, vol. 10: 3, pp. 249-264.
Eriksson, M. & Ingelsson, P. (2016). Building an organizational culture when delivering commercial experiences – the leaders’ perspective. International Journal of Quality and Service Sciences, vol. 8: 2, pp. 229-244.
Snyder, K. , Ingelsson, P. & Bäckström, I. (2016). Enhancing the study of Lean transformation through organizational culture analysis. International Journal of Quality and Service Sciences, vol. 8: 3, pp. 395-411.
Bäckström, I. , Ingelsson, P. & Johansson, C. (2016). How Communicative Leadership influences co-workers’ health : A Quality Management perspective. International Journal of Quality and Service Sciences, vol. 8: 2, pp. 143-158.
Bäckström, I. & Ingelsson, P. (2016). Measuring Appreciative Inquiry, Lean and Perceived Co-worker Health. Quality Innovation Prosperity, vol. 20: 2, pp. 105-118.
Bäckström, I. & Ingelsson, P. (2015). Is there a relationship between Lean Leaders and healthy co-workers?. Quality Innovation Prosperity, vol. 19: 2, pp. 123-136.
Ingelsson, P. , Löfstedt, U. , Bäckström, I. & Öberg, L. (2015). Taking a Holistic Perspective on Technical Communication and Lean. Quality Innovation Prosperity, vol. 19: 2, pp. 103-122.
Bäckström, I. , Ingelsson, P. & Johansson, C. (2014). Health Related Quality Management Values and Key Principles of Communicative Leadership - Are They the Same?. Quality Innovation Prosperity, vol. 18: 1, pp. 59-72.
Ingelsson, P. & Mårtensson, A. (2014). Measuring the importance and practices of Lean values. The TQM Journal, vol. 26: 5, pp. 463-474.
Ingelsson, P. , Eriksson, M. & Lilja, J. (2012). Can selecting the right values help TQM implementation? : A case study about organisational homogeneity at the Walt Disney Company. Total Quality Management and Business Excellence, vol. 23: 1, pp. 1-11.
Bäckström, I. , Ingelsson, P. & Wiklund, H. (2011). Learning from others to adapt Quality Management to the future. Total Quality Management and Business Excellence, vol. 22: 2, pp. 187-196.
Lilja, J. , Eriksson, M. & Ingelsson, P. (2010). Commercial experiences from a customer perspective elaborated, defined and distinguished. The TQM Journal, vol. 22: 3, pp. 285-292.
Books
Bergman, S. & Ingelsson, P. (2023). Studenternas Bullet Journal : Så tar du dina studier i mål. Lund : Studentlitteratur AB
Conference papers
Häggström, M. , Sten, L. , Ingelsson, P. , Bäckström, I. & Näppä, U. (2024). Developing Nursing Homes to become attractive and learning workplaces : A study protocol for a mixed-method study inspired by Magnet hospitals. Paper presented at the 6th Nordic Conference in Nursing Research 2024, Stockholm, October 2-4, 2024
Ingelsson, P. , Sten, L. , Eriksson, C. & Emelie, H. (2024). Developing teams and teamwork as a way of building a sustainable quality culture : using an interactive research design. Paper presented at the 31th European Operations Management Association (EurOMA) Conference, Bercelona, Spain, 29 June-3 July, 2024
Sten, L. , Ingelsson, P. & Bäckström, I. (2024). Exploring emotional commitment and its relationship to real teamwork and quality culture – a systematic literature review. Paper presented at the The 31th international annual EurOMA conference – European Operations Management Association, Barcelona, Spain, June 29th - July 3rd, 2024
Bäckström, I. , Ingelsson, P. , Sten, L. , Häggström, M. & Näppä, U. (2024). Increased quality of care—the magnet model from the lens of TQM. Paper presented at the The 31th international annual EurOMA conference – European Operations Management Association, Barcelona, Spain, June 29th - July 3rd, 2024
Olauzon, G. , Ingelsson, P. & Sten, L. (2024). Managing Employer Branding to Attract and Retain Competence from the Perspective of Quality Management. Paper presented at the 1st IAQUIS CONFERENCE, International Association for Quality, Innovation and Sustainability, Viterbo, Italy, 11 – 13 September, 2024
Näppä, U. , Sten, L. , Ingelsson, P. , Bäckström, I. & Häggström, M. (2024). Translation of the survey on Patient Safety Culture™; Nursing Home Survey. Paper presented at the 6th Nordic Conference in Nursing Research 2024, Stockholm, October 2-4, 2024
Fundin, A. , Bäckström, I. , Ingelsson, P. , Snyder, K. & Westin, L. (2023). Management towards sustainable behaviour in organizations by measuring organizational culture. In EurOMA conference – European Operations Management Association.
Sten, L. , Ingelsson, P. , Häggström, M. & Bäckström, I. (2023). The relationship between teamwork and sustainable quality culture in transitional care. In Proceedings of Excellence In Services International Conference (EISIC).
Bäckström, I. , Ingelsson, P. , Häggström, M. & Sten, L. (2022). A Hospital Without Departments?. In Proceedings M2D2022 : 9th International Conference on Mechanics and Materials in Design, 2022.. pp. 957--958.
Bäckström, I. , Ingelsson, P. & Hasselblad, A. (2022). A Model For Creating A Shared Picture Of Customer Expectations. In The 25th Excellence in Services International Conference.
Ingelsson, P. , Bäckström, I. , Mårtensson, A. & Snyder, K. (2022). Assessing quality culture over time. In The 25th Excellence in Services International Conference, 2022.
Hasselblad, A. , Bäckström, I. , Ingelsson, P. & Olsson, L. (2022). Capturing Citizens Experienced Value from Municipal Services : Developing an Evaluation Model in a Swedish Municipal Project. In 2022 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). Kuala Lumpur : . pp. 1266--1270.
Sten, L. , Ingelsson, P. & Häggström, M. (2022). Characteristics and success factors for top management teams in managing organizations towards sustainable quality culture – a scoping review. In Proceedings M2D2022 : 9th International Conference on Mechanics and Materials in Design.. pp. 961--976.
Ingelsson, P. , Bäckström, I. , Mårtensson, A. & Snyder, K. (2022). Developing quality in preschools – collecting baseline data through a strength based approach. In Proceedings M2D2022 : 9th International Conference on mechanics and materials in design.. pp. 927--934.
Sten, L. & Ingelsson, P. (2022). Sustainable quality culture and characteristics of top management teams : Can it be measured?. Paper presented at the 28th annual International Sustainable Development Research Society ISDRS conference, Stockholm, June 15-17, 2022.
Ingelsson, P. , Bäckström, I. , Sten, L. , Sten, L. & Häggström, M. (2022). Taking differences in quality culture into account when improving ICU transitional care.. In Proceedings M2D2022 : 9th International Conference on Mechanics and Materials in Design, 2022.. pp. 925--926.
Ingelsson, P. , Sten, L. , Bäckström, I. & Häggström, M. (2019). Assessing Quality Management culture in order to develop ICU transitional care. In 22nd QMOD conference : Quality and Service Sciences ICQSS 2019.
Mårtensson, A. , Ingelsson, P. & Bäckström, I. (2019). Co-creation - making it happen. In 22nd QMOD conference : ON QUALITY AND SERVICE SCIENCES ICQSS 2019, 13-15 OCTOBER.
Bäckström, I. , Ingelsson, P. , Johansson, C. , Hamrin, S. & Bergman, S. (2019). Communicative Leadership development conduction to impact on Quality culture and co-worker health. In 22nd QMOD conference on Quality and Service Sciences ICQSS 2019, 13-15 October : Leadership and strategies for Sustainable Quality and Innovation in the 4th Industrial Revolution. Lund :
Häggström, M. , Sten, L. , Bäckström, I. & Ingelsson, P. (2019). How to improve the transfer process from intensive care to general wards - listening to the co-workers. In Leadership and strategies for Sustainable Quality and Innovation in the 4th Industrial Revolution. Lund. Lund :
Sten, L. , Ingelsson, P. , Bäckström, I. & Häggström, M. (2019). The development of a measurement instrument focusing on team collaboration in the patient transfer process from intensive care to the general ward. Paper presented at the 22nd QMOD-ICQSS Conference, Krakow, 13-15 October, 2019
Ingelsson, P. , Bäckström, I. & Snyder, K. (2018). Adapting a Lean leadership-training program within a health care organization through co-creation. In 21st QMOD conference on quality and service science ICQSS, 22-24 August 2018, Cardiff University, Wales, UK.
Ingelsson, P. , Snyder, K. & Bäckström, I. (2018). Developing value-based leadership for sustainable quality development : Let’s do it. Paper presented at the 30th Shingo Conference, Optimize the Journey, Orlando, Florida, April 11-12, 2018
Häggström, M. , Bäckström, I. , Ingelsson, P. & Carina, E. (2018). How can patient transfers be improved by combining QM, Nursing and Health care sciences?. In Proceedings of the 21th QMOD Conference : Building a Culture for Quality, Innovation and Sustainability.
Mårtensson, A. & Ingelsson, P. (2018). Measuring Sustainability through values : Developing and Testing of Statements in a Questionnaire. In 21st QMOD-ICQSS Conference.. pp. 1065--1072.
Bäckström, I. , Ingelsson, P. , Snyder, K. , Hedlund, C. & Lilja, J. (2017). Capturing Value-based leadership in Practice: : Insights from developing and applying an AI-interview guide. In Challenges and Opportunities of Quality in the 4th Industrial Revolution : On quality and service sciences ICQSS 2017.
Hedlund, C. , Bäckström, I. , Ingelsson, P. , Snyder, K. & Lilja, J. (2017). Continuous Improvement of Leadership : Evaluation of peer-coaching experiments. Paper presented at the 20th QMOD Conference, Helsingör, Denmark, 4-7 August, 2017
Bäckström, I. , Ingelsson, P. & Snyder, K. (2017). Enhancing Sustainable Quality Culture. Paper presented at the Canadian Quality Congress, Toronto, September 7-8, 2017
Lilja, J. , Ingelsson, P. , Snyder, K. , Bäckström, I. & Hedlund, C. (2017). Metaphors We Manage and Develop Quality by : Screening and Elaborating on the Metaphors of Quality Management. Paper presented at the 20th QMOD Conference, Helsingör, Denmark, 4-7 August, 2017
Ingelsson, P. , Bäckström, I. , Snyder, K. , Lilja, J. & Hedlund, C. (2017). Truly changing the culture – learnings from a value-based top leader. In 20th QMOD conference : Challenges and Opportunities of Quality in the 4th Industrial Revolution.
Snyder, K. , Bäckström, I. & Ingelsson, P. (2017). Using design thinking to foster value-based leadership and quality culture. Paper presented at the Canadian Quality Congress, Toronto, September 7-8, 2017
Bäckström, I. , Ingelsson, P. , Snyder, K. , Hedlund, C. & Lilja, J. (2016). Collection of baseline data – expanding the scope. In EurOMA 2016 - Interactions.
Snyder, K. , Ingelsson, P. & Bäckström, I. (2016). Helping leaders develop value-based leadership. In EurOMA Conference Proceedings : Interactions.
Lilja, J. , Bäckström, I. , Forsgren, O. , Ingelsson, P. , Noaksson, E. , Nätterlund, K. , Richardsson, D. & Åslund, A. (2016). Insights from Sustainable Cleveland 2019: An Initiative Driving Sustainable Regional Development by Large Scale Summits, Collective Visioning, and lots of Creativity, Culture, and Appreciation. In Valuing and Evaluating Creativity for Sustainable Regional Development. Östersund : . pp. 255--258.
Ingelsson, P. & Kahm, T. (2016). Lean from the first-line managers’ perspective – assuredness about the effects of Lean as a driving force for sustainable change. Paper presented at the 19th QMOD/ICQSS Conference 2016, Rome, Italy, 21-23 September, 2016
Ingelsson, P. & Bäckström, I. (2016). Monitoring co-worker health and Lean culture development. In Proceedings of the 19th QMOD Conference, 2016.
Hedlund, C. , Lilja, J. , Ingelsson, P. , Bäckström, I. & Snyder, K. (2016). Research On Toyota Kata? Proposing A Future Research Agenda For The Emerging Practice. In EurOMA Conference Proceedings : Interactions 2016.
Snyder, K. , Hedlund, C. , Ingelsson, P. & Bäckström, I. (2016). Storytelling as a co-creative process to build cultures of quality, innovation and sustainability. Paper presented at the 19th QMOD conference; International Conference on Quality and Service Sciences (ICQSS 2016), 21-23 September 2016, Rome
Ingelsson, P. , Bäckström, I. & Snyder, K. (2016). Using the employee satisfaction survey as a tool for building organizational culture. In EurOMA Conference Proceedings : Interactions, 2016.
Snyder, K. , Ingelsson, P. & Bäckström, I. (2015). Conceptualizing a research framework to study systemic Lean transformation : A Critical Review. In 18th QMOD-ICQSS.
Bäckström, I. & Ingelsson, P. (2015). Exploring the relationship between Appreciative Inquiry, Lean and perceived co-worker health. In Creating a Sustaniable future through Quality : on Quality and Service Sciences ICQSS 2015, October 12-14. Lund :
Åslund, A. & Ingelsson, P. (2015). Understanding and living by an organization's values in order to create customer value. In Creating a Sustainable future through Quality : on Quality and Service ICQSS 2015, October 12-14. Lund :
Löfstedt, U. , Ingelsson, P. , Bäckström, I. & Öberg, L. (2014). Can Lean improve the status of Technical Communication? : Taking a system perspective. In 17th QMOD-ICQSS Conference, Prague, Czech Republic : Entering the Experience Economy – from product quality to experience quality. Lund :
Mårtensson, A. , Ingelsson, P. & Öberg, L. (2014). Can Lean values contribute to Sustainable Development. In 17th Qmod-ICQSS : Part 2: INDEX and FULLPAPERS.
Bäckström, I. & Ingelsson, P. (2014). Do Lean Leaders get healthy co-workers?. In 17th QMOD-ICQSS Conference, Prague, Czech Republic : Entering the Experience Economy – from product quality to experience quality. Lund :
Bäckström, I. , Ingelsson, P. & Johansson, C. (2013). Health Related Quality Management values and Key principles of Communicative Leadership - are they the same?. In 16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia : From LearnAbility and InnovAbility to SustainAbility.. pp. 164--177.
Ahlin, K. & Ingelsson, P. (2013). Information management, Lean and efficiency: are we focusing on the customer?. Paper presented at the 16th QMOD-ICQSS; International conference quality and service sciences;4th-6th September 2013;Portoroz, Slovenia
Mårtensson, A. & Ingelsson, P. (2013). Managers basic assumptions when applying Lean. In 16th QMOD-ICQSS Proceedings : Quality Management and Organizational Development Conference [being] International Conference Quality and Service Sciences.. pp. 1206--1215.
Bäckström, I. , Ingelsson, P. & Wiklund, H. (2012). Measuring the Starting Points for a Lean Journey. In 15 th QMOD conference : From LearnAbility and InnovAbility to SustainAbility. Poznan : (QMOD). pp. 146--156.
Ingelsson, P. , Bäckström, I. & WIklund, H. (2010). Measuring the soft sides of TQM and Lean. In 13th QMOD Conference, 31 Aug – 1 Sept 2010 Cottbus, Germany.
Eriksson, M. , Ingelsson, P. & Lilja, J. (2007). Achieving shared values : Learning from Disney.
Lilja, J. , Eriksson, M. & Ingelsson, P. (2007). Commercial experiences from a customer perspective : Elaborated, defined and distinguished. In Proceedings of the 10th International Conference on Quality Management for Organisational and Regional Development, Lund 18-20/6 2007. Lund : (Linköping Electronic Conference Proceedings)
Bäckström, I. , Ingelsson, P. & Wiklund, H. (2007). Learning from chaos : a necessity for adapting quality management to the future?. Paper presented at the 10th QMOD International Conference, Quality Management & Organizational Development, June, 2007, Helsingborg.
Doctoral theses
Ingelsson, P. (2013). Creating a Quality Management Culture : Focusing on Values and Leadership. Dis. (Comprehensive summary) Sundsvall : Mid Sweden University, 2013 (Mid Sweden University doctoral thesis : 141)
Licentiate theses, comprehensive summaries
Ingelsson, P. (2009). How to create a commercial experience : Focus on Leadership, Values and Organizational Culture. Lic. (Comprehensive summary) Sundsvall : Kopieringen, 2009 (Mid Sweden University licentiate thesis : 40)
Manuscripts
Bergman, S. , Johansson, C. , Hamrin, S. , Bäckström, I. & Ingelsson, P. Communication Training for Managers and Leaders : A review of empirical studies.
Reports
Mårtensson, A. , Ingelsson, P. , Hasselblad, A. , Eriksson, A. & Jonsson, M. (2024). Modell för utvärdring av effektiv verksamhet inom kommunala koncernbolag : Slutrapport. Mid Sweden University
Ingelsson, P. , Mårtensson, A. , Uitto, E. , Bäckström, I. & Snyder, K. (2023). Slutrapport för projektet Kvalitet i förskolan : Ett samverkansprojekt mellan Östersunds kommun och Mittuniversitetet. Mittuniversitetet
Bäckström, I. , Ingelsson, P. , Häggström, M. & Sten, L. (2022). Slutrapport för projektet Ökad kvalitet och effektivitet i vårdkedjor : Finansierat av Familjen Kamprads stiftelse, projekt nr 20170084. Östersund : Mittuniversitetet
Bäckström, I. , Ingelsson, P. & Mårtensson, A. (2019). Slutrapport ”Resultatstyrning för medborgarnytta” : Ett samverkansprojekt mellan Sundsvalls kommun och Kvalitetsteknik vid Mittuniversitetet. Mid Sweden University
Bäckström, I. , Ingelsson, P. , Löfstedt, U. , Mårtensson, A. & Öberg, L. (2014). Projekt Kundanpassad teknikinformation – KATI : Kvalitetsarbete inom teknikinformation – Goda exempel och utvecklingsbehov.
Ahlin, K. , Bäckström, I. , Ingelsson, P. , Löfstedt, U. , Mårtensson, A. , Åslund, A. & Öberg, L. (2014). Projekt Kundanpassad teknikinformation – KATI : Slutrapport – med fokus på förslag på arbetssätt och metoder.
Bäckström, I. , Ingelsson, P. & Wiklund, H. (2013). Kommunikativt ledarskap och hälsa. Sundsvall :
Bäckström, I. , Ingelsson, P. & Wreder, Å. (2005). Achieving Sustaniable Health Among Co-workers : A case study at FöreningsSparbanken. Luleå : Luleå University of Technology (Research Report 2005:1).