Pernilla Ingelsson
Prefekt|Head of Department
- Professional title: Head of Department
- Academic title: Associate Professor
- Other title: Quality Management
- Department: Department of Communication, Quality Management and Information Systems (KKI)
- Telephone: +46 (0)10-1428308
- Email: pernilla.ingelsson@miun.se
- Visitor address: Q-huset, Akademigatan 1
- Location: Östersund
- Employee in the subject: Quality Management, Quality Technology and Management
Background
I´ve worked in the manufacturing industry with human resources, organizational development, quality and Lean. I´ve also held a number of leadership positions in both the private sector and in academia.
Area of interest
My research focuses on how organizations can work to create, and how they can measure, a culture which provides opportunities for long-term, sustainable quality development. My focus is on behaviors, values and leadership. I have to some extent focused on the quality initiative Lean.
Research
Currently I am the project leader for a collaborative research project between the university and Östersund municipality with the purpose to develop the preschools in the municipality. I´m also part of a project founded by the Kamprad foundation “Develop and improve together”. Aiming at developing new ways to jointly lead, build and strengthen the ability to improve and innovate among entrepreneurs in the Swedish countryside.
Teaching and tutoring
Teaches at our Master's program "Quality Management and Leadership" where I also supervise Master theses.
Other information
I also work with cooperation and commissioned education in house and together with different kinds of organisations.
Research projects
Current
Striving for magnet standard in nursing homes – a pilot project
Developing a model for evaluating efficiency in municipality owned companies
Finished
Publications
Articles in journals
Books
Conference papers
Doctoral theses, comprehensive summaries
Licentiate theses, comprehensive summaries
Reports
Articles in journals
Sten, L. , Ingelsson, P. , Bäckström, I.
&
Häggström, M. (2021). Improving Team Collaboration in Patient Transfer Processes by Co-Workers’ Perceptions and Suggestions. Quality Innovation Prosperity, vol. 25: 2, pp. 1-18.
Sten, L. , Ingelsson, P. , Bäckström, I.
&
Häggström, M. (2021). The development of a measurement instrument focusing on team collaboration in patient transfer processes. International Journal of Quality and Service Sciences, vol. 13: 1, pp. 45-62.
Ingelsson, P. , Bäckström, I.
&
Snyder, K. (2020). Adapting a Lean leadership-training program within a health care organization through cocreation. International Journal of Quality and Service Sciences, vol. 12: 1, pp. 15-28.
Mårtensson, A. , Ingelsson, P.
&
Bäckström, I. (2020). Co-creation as a success factor in the development of constructive customer-focused dialogues. Quality Innovation Prosperity, vol. 24: 2, pp. 153-169.
Sten, L. , Ingelsson, P. , Bäckström, I.
&
Häggström, M. (2020). Improving ICU transitional care by combining quality management and nursing science - two scientific fields meet in a systematic literature review. International Journal of Quality and Service Sciences, vol. 12: 3, pp. 385-403.
Lilja, J. , Ingelsson, P. , Snyder, K. , Bäckström, I.
&
Hedlund, C. (2020). Metaphors we manage and develop quality by. International Journal of Quality and Service Sciences, vol. 12: 4, pp. 405-416.
Kahm, T.
&
Ingelsson, P. (2020). "Stuck in the middle” Healthcare first-line managers´ responsibilities and needs of support when applying Lean. International Journal of Quality and Service Sciences, vol. 12: 2, pp. 173-186.
Kahm, T.
&
Ingelsson, P. (2019). Creating a development force in Swedish healthcare: a focus on the first-line managers’ perspective when applying Lean. International Journal of Health Care Quality Assurance, vol. 32: 8, pp. 1132-1144.
Mårtensson, A. , Snyder, K.
&
Ingelsson, P. (2019). Interlinking Lean and Sustainability : How ready are leaders?. The TQM Journal, vol. 31: 2, pp. 136-149.
Bäckström, I. , Ingelsson, P. , Snyder, K. , Hedlund, C.
&
Lilja, J. (2018). Capturing value-based leadership in practice : Insights from developing and applying an AI-interview guide. International Journal of Quality and Service Sciences, vol. 10: 4, pp. 422-430.
Eriksson, M. , Bäckström, I. , Ingelsson, P.
&
Åslund, A. (2018). Measuring customer value in commercial experiences. Total Quality Management and Business Excellence, vol. 29: 5-6, pp. 618-632.
Ingelsson, P. , Bäckström, I.
&
Snyder, K. (2018). Strengthening quality culture in private sector and health care: What can we learn from applying soft measures?. Leadership in Health Services, vol. 31: 3, pp. 276-292.
Snyder, K. , Ingelsson, P.
&
Bäckström, I. (2018). Using design thinking to support value-based leadership for sustainable quality development. Business Process Management Journal, vol. 24: 6, pp. 1289-1301.
Kahm, T.
&
Ingelsson, P. (2017). Lean from the First-line Managers’ Perspective : Assuredness about the Effects of Lean as a Driving Force for Sustainable Change. Management and Production Engineering Review, vol. 8: 2, pp. 49-56.
Snyder, K. , Hedlund, C. , Ingelsson, P.
&
Bäckström, I. (2017). Storytelling : a co-creative process to support value-based leadership. International Journal of Quality and Service Sciences, vol. 9: 3/4, pp. 484-497.
Ingelsson, P.
&
Bäckström, I. (2017). The need for a long-term mindset when measuring the effects of lean on health-related quality management values : A case study from the public sector. International Journal of Workplace Health Management, vol. 10: 3, pp. 249-264.
Eriksson, M.
&
Ingelsson, P. (2016). Building an organizational culture when delivering commercial experiences – the leaders’ perspective. International Journal of Quality and Service Sciences, vol. 8: 2, pp. 229-244.
Snyder, K. , Ingelsson, P.
&
Bäckström, I. (2016). Enhancing the study of Lean transformation through organizational culture analysis. International Journal of Quality and Service Sciences, vol. 8: 3, pp. 395-411.
Bäckström, I. , Ingelsson, P.
&
Johansson, C. (2016). How Communicative Leadership influences co-workers’ health : A Quality Management perspective. International Journal of Quality and Service Sciences, vol. 8: 2, pp. 143-158.
Bäckström, I.
&
Ingelsson, P. (2016). Measuring Appreciative Inquiry, Lean and Perceived Co-worker Health. Quality Innovation Prosperity, vol. 20: 2, pp. 105-118.
Bäckström, I.
&
Ingelsson, P. (2015). Is there a relationship between Lean Leaders and healthy co-workers?. Quality Innovation Prosperity, vol. 19: 2, pp. 123-136.
Ingelsson, P. , Löfstedt, U. , Bäckström, I.
&
Öberg, L. (2015). Taking a Holistic Perspective on Technical Communication and Lean. Quality Innovation Prosperity, vol. 19: 2, pp. 103-122.
Bäckström, I. , Ingelsson, P.
&
Johansson, C. (2014). Health Related Quality Management Values and Key Principles of Communicative Leadership - Are They the Same?. Quality Innovation Prosperity, vol. 18: 1, pp. 59-72.
Ingelsson, P.
&
Mårtensson, A. (2014). Measuring the importance and practices of Lean values. The TQM Journal, vol. 26: 5, pp. 463-474.
Ingelsson, P. , Eriksson, M.
&
Lilja, J. (2012). Can selecting the right values help TQM implementation? : A case study about organisational homogeneity at the Walt Disney Company. Total Quality Management and Business Excellence, vol. 23: 1, pp. 1-11.
Bäckström, I. , Ingelsson, P.
&
Wiklund, H. (2011). Learning from others to adapt Quality Management to the future. Total Quality Management and Business Excellence, vol. 22: 2, pp. 187-196.
Lilja, J. , Eriksson, M.
&
Ingelsson, P. (2010). Commercial experiences from a customer perspective elaborated, defined and distinguished. The TQM Journal, vol. 22: 3, pp. 285-292.
Books
Bergman, S. & Ingelsson, P. (2023). Studenternas Bullet Journal : Så tar du dina studier i mål. Lund : Studentlitteratur AB
Conference papers
Bäckström, I. , Ingelsson, P. , Häggström, M.
&
Sten, L. (2022). A Hospital Without Departments?.
In
Proceedings M2D2022 : 9th International Conference on Mechanics and Materials in Design, 2022.. pp. 957--958.
Bäckström, I. , Ingelsson, P. & Hasselblad, A. (2022). A Model For Creating A Shared Picture Of Customer Expectations. In The 25th Excellence in Services International Conference.
Ingelsson, P. , Bäckström, I. , Mårtensson, A. & Snyder, K. (2022). Assessing quality culture over time. In The 25th Excellence in Services International Conference, 2022.
Hasselblad, A. , Bäckström, I. , Ingelsson, P.
&
Olsson, L. (2022). Capturing Citizens Experienced Value from Municipal Services : Developing an Evaluation Model in a Swedish Municipal Project.
In
2022 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). Kuala Lumpur : . pp. 1266--1270.
Sten, L. , Ingelsson, P.
&
Häggström, M. (2022). Characteristics and success factors for top management teams in managing organizations towards sustainable quality culture – a scoping review.
In
Proceedings M2D2022 : 9th International Conference on Mechanics and Materials in Design.. pp. 961--976.
Ingelsson, P. , Bäckström, I. , Mårtensson, A.
&
Snyder, K. (2022). Developing quality in preschools – collecting baseline data through a strength based approach.
In
Proceedings M2D2022 : 9th International Conference on mechanics and materials in design.. pp. 927--934.
Sten, L. & Ingelsson, P. (2022). Sustainable quality culture and characteristics of top management teams : Can it be measured?. Paper presented at the 28th annual International Sustainable Development Research Society ISDRS conference, Stockholm, June 15-17, 2022.
Ingelsson, P. , Bäckström, I. , Sten, L. , Sten, L.
&
Häggström, M. (2022). Taking differences in quality culture into account when improving ICU transitional care..
In
Proceedings M2D2022 : 9th International Conference on Mechanics and Materials in Design, 2022.. pp. 925--926.
Ingelsson, P. , Sten, L. , Bäckström, I. & Häggström, M. (2019). Assessing Quality Management culture in order to develop ICU transitional care. In 22nd QMOD conference : Quality and Service Sciences ICQSS 2019.
Mårtensson, A. , Ingelsson, P. & Bäckström, I. (2019). Co-creation - making it happen. In 22nd QMOD conference : ON QUALITY AND SERVICE SCIENCES ICQSS 2019, 13-15 OCTOBER.
Bäckström, I. , Ingelsson, P. , Johansson, C. , Hamrin, S. & Bergman, S. (2019). Communicative Leadership development conduction to impact on Quality culture and co-worker health. In 22nd QMOD conference on Quality and Service Sciences ICQSS 2019, 13-15 October : Leadership and strategies for Sustainable Quality and Innovation in the 4th Industrial Revolution. Lund :
Häggström, M. , Sten, L. , Bäckström, I. & Ingelsson, P. (2019). How to improve the transfer process from intensive care to general wards - listening to the co-workers. In Leadership and strategies for Sustainable Quality and Innovation in the 4th Industrial Revolution. Lund. Lund :
Sten, L. , Ingelsson, P. , Bäckström, I. & Häggström, M. (2019). The development of a measurement instrument focusing on team collaboration in the patient transfer process from intensive care to the general ward. Paper presented at the 22nd QMOD-ICQSS Conference, Krakow, 13-15 October, 2019
Ingelsson, P. , Bäckström, I. & Snyder, K. (2018). Adapting a Lean leadership-training program within a health care organization through co-creation. In 21st QMOD conference on quality and service science ICQSS, 22-24 August 2018, Cardiff University, Wales, UK.
Ingelsson, P. , Snyder, K. & Bäckström, I. (2018). Developing value-based leadership for sustainable quality development : Let’s do it. Paper presented at the 30th Shingo Conference, Optimize the Journey, Orlando, Florida, April 11-12, 2018
Häggström, M. , Bäckström, I. , Ingelsson, P. & Carina, E. (2018). How can patient transfers be improved by combining QM, Nursing and Health care sciences?. In Proceedings of the 21th QMOD Conference : Building a Culture for Quality, Innovation and Sustainability.
Mårtensson, A. & Ingelsson, P. (2018). Measuring Sustainability through values : Developing and Testing of Statements in a Questionnaire. In 21st QMOD-ICQSS Conference.. pp. 1065--1072.
Bäckström, I. , Ingelsson, P. , Snyder, K. , Hedlund, C. & Lilja, J. (2017). Capturing Value-based leadership in Practice: : Insights from developing and applying an AI-interview guide. In Challenges and Opportunities of Quality in the 4th Industrial Revolution : On quality and service sciences ICQSS 2017.
Hedlund, C. , Bäckström, I. , Ingelsson, P. , Snyder, K. & Lilja, J. (2017). Continuous Improvement of Leadership : Evaluation of peer-coaching experiments. Paper presented at the 20th QMOD Conference, Helsingör, Denmark, 4-7 August, 2017
Bäckström, I. , Ingelsson, P. & Snyder, K. (2017). Enhancing Sustainable Quality Culture. Paper presented at the Canadian Quality Congress, Toronto, September 7-8, 2017
Lilja, J. , Ingelsson, P. , Snyder, K. , Bäckström, I. & Hedlund, C. (2017). Metaphors We Manage and Develop Quality by : Screening and Elaborating on the Metaphors of Quality Management. Paper presented at the 20th QMOD Conference, Helsingör, Denmark, 4-7 August, 2017
Ingelsson, P. , Bäckström, I. , Snyder, K. , Lilja, J. & Hedlund, C. (2017). Truly changing the culture – learnings from a value-based top leader. In 20th QMOD conference : Challenges and Opportunities of Quality in the 4th Industrial Revolution.
Snyder, K. , Bäckström, I. & Ingelsson, P. (2017). Using design thinking to foster value-based leadership and quality culture. Paper presented at the Canadian Quality Congress, Toronto, September 7-8, 2017
Bäckström, I. , Ingelsson, P. , Snyder, K. , Hedlund, C. & Lilja, J. (2016). Collection of baseline data – expanding the scope. In EurOMA 2016 - Interactions.
Snyder, K. , Ingelsson, P. & Bäckström, I. (2016). Helping leaders develop value-based leadership. In EurOMA Conference Proceedings : Interactions.
Lilja, J. , Bäckström, I. , Forsgren, O. , Ingelsson, P. , Noaksson, E. , Nätterlund, K. , Richardsson, D.
&
Åslund, A. (2016). Insights from Sustainable Cleveland 2019: An Initiative Driving Sustainable Regional Development by Large Scale Summits, Collective Visioning, and lots of Creativity, Culture, and Appreciation.
In
Valuing and Evaluating Creativity for Sustainable Regional Development. Östersund : . pp. 255--258.
Ingelsson, P. & Kahm, T. (2016). Lean from the first-line managers’ perspective – assuredness about the effects of Lean as a driving force for sustainable change. Paper presented at the 19th QMOD/ICQSS Conference 2016, Rome, Italy, 21-23 September, 2016
Ingelsson, P. & Bäckström, I. (2016). Monitoring co-worker health and Lean culture development. In Proceedings of the 19th QMOD Conference, 2016.
Hedlund, C. , Lilja, J. , Ingelsson, P. , Bäckström, I.
&
Snyder, K. (2016). Research On Toyota Kata? Proposing A Future Research Agenda For The Emerging Practice.
In
EurOMA Conference Proceedings : Interactions 2016.
Snyder, K. , Hedlund, C. , Ingelsson, P. & Bäckström, I. (2016). Storytelling as a co-creative process to build cultures of quality, innovation and sustainability. Paper presented at the 19th QMOD conference; International Conference on Quality and Service Sciences (ICQSS 2016), 21-23 September 2016, Rome
Ingelsson, P. , Bäckström, I.
&
Snyder, K. (2016). Using the employee satisfaction survey as a tool for building organizational culture.
In
EurOMA Conference Proceedings : Interactions, 2016.
Snyder, K. , Ingelsson, P. & Bäckström, I. (2015). Conceptualizing a research framework to study systemic Lean transformation : A Critical Review. In 18th QMOD-ICQSS.
Bäckström, I. & Ingelsson, P. (2015). Exploring the relationship between Appreciative Inquiry, Lean and perceived co-worker health. In Creating a Sustaniable future through Quality : on Quality and Service Sciences ICQSS 2015, October 12-14. Lund :
Åslund, A. & Ingelsson, P. (2015). Understanding and living by an organization's values in order to create customer value. In Creating a Sustainable future through Quality : on Quality and Service ICQSS 2015, October 12-14. Lund :
Löfstedt, U. , Ingelsson, P. , Bäckström, I. & Öberg, L. (2014). Can Lean improve the status of Technical Communication? : Taking a system perspective. In 17th QMOD-ICQSS Conference, Prague, Czech Republic : Entering the Experience Economy – from product quality to experience quality. Lund :
Mårtensson, A. , Ingelsson, P.
&
Öberg, L. (2014). Can Lean values contribute to Sustainable Development.
In
17th Qmod-ICQSS : Part 2: INDEX and FULLPAPERS.
Bäckström, I. & Ingelsson, P. (2014). Do Lean Leaders get healthy co-workers?. In 17th QMOD-ICQSS Conference, Prague, Czech Republic : Entering the Experience Economy – from product quality to experience quality. Lund :
Bäckström, I. , Ingelsson, P.
&
Johansson, C. (2013). Health Related Quality Management values and Key principles of Communicative Leadership - are they the same?.
In
16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia : From LearnAbility and InnovAbility to SustainAbility.. pp. 164--177.
Ahlin, K.
&
Ingelsson, P. (2013). Information management, Lean and efficiency: are we focusing on the customer?.
Paper presented at the 16th QMOD-ICQSS; International conference quality and service sciences;4th-6th September 2013;Portoroz, Slovenia
Mårtensson, A.
&
Ingelsson, P. (2013). Managers basic assumptions when applying Lean.
In
16th QMOD-ICQSS Proceedings : Quality Management and Organizational Development Conference [being] International Conference Quality and Service Sciences.. pp. 1206--1215.
Bäckström, I. , Ingelsson, P.
&
Wiklund, H. (2012). Measuring the Starting Points for a Lean Journey.
In
15 th QMOD conference : From LearnAbility and InnovAbility to SustainAbility. Poznan : (QMOD). pp. 146--156.
Ingelsson, P. , Bäckström, I.
&
WIklund, H. (2010). Measuring the soft sides of TQM and Lean.
In
13th QMOD Conference, 31 Aug – 1 Sept 2010 Cottbus, Germany.
Eriksson, M. , Ingelsson, P. & Lilja, J. (2007). Achieving shared values : Learning from Disney.
Lilja, J. , Eriksson, M. & Ingelsson, P. (2007). Commercial experiences from a customer perspective : Elaborated, defined and distinguished. In Proceedings of the 10th International Conference on Quality Management for Organisational and Regional Development, Lund 18-20/6 2007. Lund : (Linköping Electronic Conference Proceedings)
Bäckström, I. , Ingelsson, P. & Wiklund, H. (2007). Learning from chaos : a necessity for adapting quality management to the future?. Paper presented at the 10th QMOD International Conference, Quality Management & Organizational Development, June, 2007, Helsingborg.
Doctoral theses, comprehensive summaries
Ingelsson, P. (2013). Creating a Quality Management Culture : Focusing on Values and Leadership.
Dis.
(Comprehensive summary)
Sundsvall : Mid Sweden University, 2013 (Mid Sweden University doctoral thesis : 141)
Licentiate theses, comprehensive summaries
Ingelsson, P. (2009). How to create a commercial experience : Focus on Leadership, Values and Organizational Culture.
Lic.
(Comprehensive summary)
Sundsvall : Kopieringen, 2009 (Mid Sweden University licentiate thesis : 40)
Reports
Bäckström, I. , Ingelsson, P. , Häggström, M.
&
Sten, L. (2022). Slutrapport för projektet Ökad kvalitet och effektivitet i vårdkedjor : Finansierat av Familjen Kamprads stiftelse, projekt nr 20170084. Östersund : Mittuniversitetet
Bäckström, I. , Ingelsson, P.
&
Mårtensson, A. (2019). Slutrapport ”Resultatstyrning för medborgarnytta” : Ett samverkansprojekt mellan Sundsvalls kommun och Kvalitetsteknik vid Mittuniversitetet. Mid Sweden University
Bäckström, I. , Ingelsson, P. , Löfstedt, U. , Mårtensson, A.
&
Öberg, L. (2014). Projekt Kundanpassad teknikinformation – KATI : Kvalitetsarbete inom teknikinformation – Goda exempel och utvecklingsbehov.
Ahlin, K. , Bäckström, I. , Ingelsson, P. , Löfstedt, U. , Mårtensson, A. , Åslund, A.
&
Öberg, L. (2014). Projekt Kundanpassad teknikinformation – KATI : Slutrapport – med fokus på förslag på arbetssätt och metoder.
Bäckström, I. , Ingelsson, P.
&
Wiklund, H. (2013). Kommunikativt ledarskap och hälsa. Sundsvall :
Bäckström, I. , Ingelsson, P. & Wreder, Å. (2005). Achieving Sustaniable Health Among Co-workers : A case study at FöreningsSparbanken. Luleå : Luleå University of Technology (Research Report 2005:1).