Pernilla Ingelsson

Publications

Articles in journals
Books
Conference papers
Doctoral theses, comprehensive summaries
Licentiate theses, comprehensive summaries
Reports

Articles in journals

Sten, L. , Ingelsson, P. , Bäckström, I. & Häggström, M. (2021). Improving Team Collaboration in Patient Transfer Processes by Co-Workers’ Perceptions and Suggestions. Quality Innovation Prosperity, vol. 25: 2, pp. 1-18.    

Sten, L. , Ingelsson, P. , Bäckström, I. & Häggström, M. (2021). The development of a measurement instrument focusing on team collaboration in patient transfer processes. International Journal of Quality and Service Sciences, vol. 13: 1, pp. 45-62.    

Ingelsson, P. , Bäckström, I. & Snyder, K. (2020). Adapting a Lean leadership-training program within a health care organization through cocreation. International Journal of Quality and Service Sciences, vol. 12: 1, pp. 15-28.  

Mårtensson, A. , Ingelsson, P. & Bäckström, I. (2020). Co-creation as a success factor in the development of constructive customer-focused dialogues. Quality Innovation Prosperity, vol. 24: 2, pp. 153-169.    

Sten, L. , Ingelsson, P. , Bäckström, I. & Häggström, M. (2020). Improving ICU transitional care by combining quality management and nursing science - two scientific fields meet in a systematic literature review. International Journal of Quality and Service Sciences, vol. 12: 3, pp. 385-403.    

Lilja, J. , Ingelsson, P. , Snyder, K. , Bäckström, I. & Hedlund, C. (2020). Metaphors we manage and develop quality by. International Journal of Quality and Service Sciences, vol. 12: 4, pp. 405-416.  

Kahm, T. & Ingelsson, P. (2020). "Stuck in the middle” Healthcare first-line managers´ responsibilities and needs of support when applying Lean. International Journal of Quality and Service Sciences, vol. 12: 2, pp. 173-186.  

Kahm, T. & Ingelsson, P. (2019). Creating a development force in Swedish healthcare: a focus on the first-line managers’ perspective when applying Lean. International Journal of Health Care Quality Assurance, vol. 32: 8, pp. 1132-1144.  

Mårtensson, A. , Snyder, K. & Ingelsson, P. (2019). Interlinking Lean and Sustainability : How ready are leaders?. The TQM Journal, vol. 31: 2, pp. 136-149.  

Bäckström, I. , Ingelsson, P. , Snyder, K. , Hedlund, C. & Lilja, J. (2018). Capturing value-based leadership in practice : Insights from developing and applying an AI-interview guide. International Journal of Quality and Service Sciences, vol. 10: 4, pp. 422-430.  

Eriksson, M. , Bäckström, I. , Ingelsson, P. & Åslund, A. (2018). Measuring customer value in commercial experiences. Total Quality Management and Business Excellence, vol. 29: 5-6, pp. 618-632.  

Ingelsson, P. , Bäckström, I. & Snyder, K. (2018). Strengthening quality culture in private sector and health care: What can we learn from applying soft measures?. Leadership in Health Services, vol. 31: 3, pp. 276-292.  

Snyder, K. , Ingelsson, P. & Bäckström, I. (2018). Using design thinking to support value-based leadership for sustainable quality development. Business Process Management Journal, vol. 24: 6, pp. 1289-1301.  

Kahm, T. & Ingelsson, P. (2017). Lean from the First-line Managers’ Perspective : Assuredness about the Effects of Lean as a Driving Force for Sustainable Change. Management and Production Engineering Review, vol. 8: 2, pp. 49-56.    

Snyder, K. , Hedlund, C. , Ingelsson, P. & Bäckström, I. (2017). Storytelling : a co-creative process to support value-based leadership. International Journal of Quality and Service Sciences, vol. 9: 3/4, pp. 484-497.    

Ingelsson, P. & Bäckström, I. (2017). The need for a long-term mindset when measuring the effects of lean on health-related quality management values : A case study from the public sector. International Journal of Workplace Health Management, vol. 10: 3, pp. 249-264.    

Eriksson, M. & Ingelsson, P. (2016). Building an organizational culture when delivering commercial experiences – the leaders’ perspective. International Journal of Quality and Service Sciences, vol. 8: 2, pp. 229-244.  

Snyder, K. , Ingelsson, P. & Bäckström, I. (2016). Enhancing the study of Lean transformation through organizational culture analysis. International Journal of Quality and Service Sciences, vol. 8: 3, pp. 395-411.  

Bäckström, I. , Ingelsson, P. & Johansson, C. (2016). How Communicative Leadership influences co-workers’ health : A Quality Management perspective. International Journal of Quality and Service Sciences, vol. 8: 2, pp. 143-158.    

Bäckström, I. & Ingelsson, P. (2016). Measuring Appreciative Inquiry, Lean and Perceived Co-worker Health. Quality Innovation Prosperity, vol. 20: 2, pp. 105-118.    

Bäckström, I. & Ingelsson, P. (2015). Is there a relationship between Lean Leaders and healthy co-workers?. Quality Innovation Prosperity, vol. 19: 2, pp. 123-136.    

Ingelsson, P. , Löfstedt, U. , Bäckström, I. & Öberg, L. (2015). Taking a Holistic Perspective on Technical Communication and Lean. Quality Innovation Prosperity, vol. 19: 2, pp. 103-122.    

Bäckström, I. , Ingelsson, P. & Johansson, C. (2014). Health Related Quality Management Values and Key Principles of Communicative Leadership - Are They the Same?. Quality Innovation Prosperity, vol. 18: 1, pp. 59-72.  

Ingelsson, P. & Mårtensson, A. (2014). Measuring the importance and practices of Lean values. The TQM Journal, vol. 26: 5, pp. 463-474.  

Ingelsson, P. , Eriksson, M. & Lilja, J. (2012). Can selecting the right values help TQM implementation? : A case study about organisational homogeneity at the Walt Disney Company. Total Quality Management and Business Excellence, vol. 23: 1, pp. 1-11.    

Bäckström, I. , Ingelsson, P. & Wiklund, H. (2011). Learning from others to adapt Quality Management to the future. Total Quality Management and Business Excellence, vol. 22: 2, pp. 187-196.  

Lilja, J. , Eriksson, M. & Ingelsson, P. (2010). Commercial experiences from a customer perspective elaborated, defined and distinguished. The TQM Journal, vol. 22: 3, pp. 285-292.  

Books

Bergman, S. & Ingelsson, P. (2023). Studenternas Bullet Journal : Så tar du dina studier i mål. Lund : Studentlitteratur AB

Conference papers

Bäckström, I. , Ingelsson, P. , Häggström, M. & Sten, L. (2022). A Hospital Without Departments?. In Proceedings M2D2022 : 9th International Conference on Mechanics and Materials in Design, 2022.. pp. 957--958.  

Bäckström, I. , Ingelsson, P. & Hasselblad, A. (2022). A Model For Creating A Shared Picture Of Customer Expectations. In The 25th Excellence in Services International Conference.

Ingelsson, P. , Bäckström, I. , Mårtensson, A. & Snyder, K. (2022). Assessing quality culture over time. In The 25th Excellence in Services International Conference, 2022.

Hasselblad, A. , Bäckström, I. , Ingelsson, P. & Olsson, L. (2022). Capturing Citizens Experienced Value from Municipal Services : Developing an Evaluation Model in a Swedish Municipal Project. In 2022 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). Kuala Lumpur : . pp. 1266--1270.  

Sten, L. , Ingelsson, P. & Häggström, M. (2022). Characteristics and success factors for top management teams in managing organizations towards sustainable quality culture – a scoping review. In Proceedings M2D2022 : 9th International Conference on Mechanics and Materials in Design.. pp. 961--976.  

Ingelsson, P. , Bäckström, I. , Mårtensson, A. & Snyder, K. (2022). Developing quality in preschools – collecting baseline data through a strength based approach. In Proceedings M2D2022 : 9th International Conference on mechanics and materials in design.. pp. 927--934.  

Sten, L. & Ingelsson, P. (2022). Sustainable quality culture and characteristics of top management teams : Can it be measured?. Paper presented at the 28th annual International Sustainable Development Research Society ISDRS conference, Stockholm, June 15-17, 2022.

Ingelsson, P. , Bäckström, I. , Sten, L. , Sten, L. & Häggström, M. (2022). Taking differences in quality culture into account when improving ICU transitional care.. In Proceedings M2D2022 : 9th International Conference on Mechanics and Materials in Design, 2022.. pp. 925--926.  

Ingelsson, P. , Sten, L. , Bäckström, I. & Häggström, M. (2019). Assessing Quality Management culture in order to develop ICU transitional care. In 22nd QMOD conference : Quality and Service Sciences ICQSS 2019.

Mårtensson, A. , Ingelsson, P. & Bäckström, I. (2019). Co-creation - making it happen. In 22nd QMOD conference : ON QUALITY AND SERVICE SCIENCES ICQSS 2019, 13-15 OCTOBER.

Bäckström, I. , Ingelsson, P. , Johansson, C. , Hamrin, S. & Bergman, S. (2019). Communicative Leadership development conduction to impact on   Quality culture and co-worker health. In 22nd QMOD conference on Quality and Service Sciences ICQSS 2019, 13-15 October : Leadership and strategies for Sustainable Quality and Innovation in the 4th Industrial Revolution. Lund :

Häggström, M. , Sten, L. , Bäckström, I. & Ingelsson, P. (2019). How to improve the transfer process from intensive care to general wards - listening to the co-workers. In Leadership and strategies for Sustainable Quality and Innovation in the 4th Industrial Revolution. Lund. Lund :

Sten, L. , Ingelsson, P. , Bäckström, I. & Häggström, M. (2019). The development of a measurement instrument focusing on team collaboration in the patient transfer process from intensive care to the general ward. Paper presented at the 22nd QMOD-ICQSS Conference, Krakow, 13-15 October, 2019

Ingelsson, P. , Bäckström, I. & Snyder, K. (2018). Adapting a Lean leadership-training program within a health care organization through co-creation. In 21st QMOD conference on quality and service science ICQSS, 22-24 August 2018, Cardiff University, Wales, UK.

Ingelsson, P. , Snyder, K. & Bäckström, I. (2018). Developing value-based leadership for sustainable quality development : Let’s do it. Paper presented at the 30th Shingo Conference, Optimize the Journey, Orlando, Florida, April 11-12, 2018

Häggström, M. , Bäckström, I. , Ingelsson, P. & Carina, E. (2018). How can patient transfers be improved by combining QM, Nursing and Health care sciences?. In Proceedings of the 21th QMOD Conference : Building a Culture for Quality, Innovation and Sustainability.

Mårtensson, A. & Ingelsson, P. (2018). Measuring Sustainability through values : Developing and Testing of Statements in a Questionnaire. In 21st QMOD-ICQSS Conference.. pp. 1065--1072.

Bäckström, I. , Ingelsson, P. , Snyder, K. , Hedlund, C. & Lilja, J. (2017). Capturing Value-based leadership in Practice: : Insights from developing and applying an AI-interview guide. In Challenges and Opportunities of Quality in the 4th Industrial Revolution : On quality and service sciences ICQSS 2017.

Hedlund, C. , Bäckström, I. , Ingelsson, P. , Snyder, K. & Lilja, J. (2017). Continuous Improvement of Leadership : Evaluation of peer-coaching experiments. Paper presented at the 20th QMOD Conference, Helsingör, Denmark, 4-7 August, 2017

Bäckström, I. , Ingelsson, P. & Snyder, K. (2017). Enhancing Sustainable Quality Culture. Paper presented at the Canadian Quality Congress, Toronto, September 7-8, 2017

Lilja, J. , Ingelsson, P. , Snyder, K. , Bäckström, I. & Hedlund, C. (2017). Metaphors We Manage and Develop Quality by : Screening and Elaborating on the Metaphors of Quality Management. Paper presented at the 20th QMOD Conference, Helsingör, Denmark, 4-7 August, 2017

Ingelsson, P. , Bäckström, I. , Snyder, K. , Lilja, J. & Hedlund, C. (2017). Truly changing the culture – learnings from a value-based top leader. In 20th QMOD conference : Challenges and Opportunities of Quality in the 4th Industrial Revolution.

Snyder, K. , Bäckström, I. & Ingelsson, P. (2017). Using design thinking to foster value-based leadership and quality culture. Paper presented at the Canadian Quality Congress, Toronto, September 7-8, 2017

Bäckström, I. , Ingelsson, P. , Snyder, K. , Hedlund, C. & Lilja, J. (2016). Collection of baseline data – expanding the scope. In EurOMA 2016 - Interactions.

Snyder, K. , Ingelsson, P. & Bäckström, I. (2016). Helping leaders develop value-based leadership. In EurOMA Conference Proceedings : Interactions.

Lilja, J. , Bäckström, I. , Forsgren, O. , Ingelsson, P. , Noaksson, E. , Nätterlund, K. , Richardsson, D. & Åslund, A. (2016). Insights from Sustainable Cleveland 2019: An Initiative Driving Sustainable Regional Development by Large Scale Summits, Collective Visioning, and lots of Creativity, Culture, and Appreciation. In Valuing and Evaluating Creativity for Sustainable Regional Development. Östersund : . pp. 255--258.  

Ingelsson, P. & Kahm, T. (2016). Lean from the first-line managers’ perspective – assuredness about the effects of Lean as a driving force for sustainable change. Paper presented at the 19th QMOD/ICQSS Conference 2016, Rome, Italy, 21-23 September, 2016

Ingelsson, P. & Bäckström, I. (2016). Monitoring co-worker health and Lean culture development. In Proceedings of the 19th QMOD Conference, 2016.

Hedlund, C. , Lilja, J. , Ingelsson, P. , Bäckström, I. & Snyder, K. (2016). Research On Toyota Kata? Proposing A Future Research Agenda For The Emerging Practice. In EurOMA Conference Proceedings : Interactions 2016.  

Snyder, K. , Hedlund, C. , Ingelsson, P. & Bäckström, I. (2016). Storytelling as a co-creative process to build cultures of quality, innovation and sustainability. Paper presented at the 19th QMOD conference; International Conference on Quality and Service Sciences (ICQSS 2016), 21-23 September 2016, Rome

Ingelsson, P. , Bäckström, I. & Snyder, K. (2016). Using the employee satisfaction survey as a tool for building organizational culture. In EurOMA Conference Proceedings : Interactions, 2016.  

Snyder, K. , Ingelsson, P. & Bäckström, I. (2015). Conceptualizing a research framework to study systemic Lean transformation : A Critical Review. In 18th QMOD-ICQSS.

Bäckström, I. & Ingelsson, P. (2015). Exploring the relationship between Appreciative Inquiry, Lean and perceived co-worker health. In Creating a Sustaniable future through Quality : on Quality and Service Sciences ICQSS 2015, October 12-14. Lund :

Åslund, A. & Ingelsson, P. (2015). Understanding and living by an organization's values in order to create customer value. In Creating a Sustainable future through Quality : on Quality and Service ICQSS 2015, October 12-14. Lund :

Löfstedt, U. , Ingelsson, P. , Bäckström, I. & Öberg, L. (2014). Can Lean improve the status of Technical Communication? : Taking a system perspective. In 17th QMOD-ICQSS Conference, Prague, Czech Republic : Entering the Experience Economy – from product quality to experience quality. Lund :

Mårtensson, A. , Ingelsson, P. & Öberg, L. (2014). Can Lean values contribute to Sustainable Development. In 17th Qmod-ICQSS : Part 2: INDEX and FULLPAPERS.  

Bäckström, I. & Ingelsson, P. (2014). Do Lean Leaders get healthy co-workers?. In 17th QMOD-ICQSS Conference, Prague, Czech Republic : Entering the Experience Economy – from product quality to experience quality. Lund :

Bäckström, I. , Ingelsson, P. & Johansson, C. (2013). Health Related Quality Management values and Key principles of Communicative Leadership - are they the same?. In 16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia : From LearnAbility and InnovAbility to SustainAbility.. pp. 164--177.  

Ahlin, K. & Ingelsson, P. (2013). Information management, Lean and efficiency:  are we focusing on the customer?. Paper presented at the 16th QMOD-ICQSS; International conference quality and service sciences;4th-6th September 2013;Portoroz, Slovenia  

Mårtensson, A. & Ingelsson, P. (2013). Managers basic assumptions when applying Lean. In 16th QMOD-ICQSS Proceedings : Quality Management and Organizational Development Conference [being] International Conference Quality and Service Sciences.. pp. 1206--1215.  

Bäckström, I. , Ingelsson, P. & Wiklund, H. (2012). Measuring the Starting Points for a Lean Journey. In 15 th QMOD conference : From LearnAbility and InnovAbility to SustainAbility. Poznan : (QMOD). pp. 146--156.  

Ingelsson, P. , Bäckström, I. & WIklund, H. (2010). Measuring the soft sides of TQM and Lean. In 13th QMOD Conference, 31 Aug – 1 Sept 2010 Cottbus, Germany.  

Eriksson, M. , Ingelsson, P. & Lilja, J. (2007). Achieving shared values : Learning from Disney.

Lilja, J. , Eriksson, M. & Ingelsson, P. (2007). Commercial experiences from a customer perspective : Elaborated, defined and distinguished. In Proceedings of the 10th International Conference on Quality Management for Organisational and Regional Development, Lund 18-20/6 2007. Lund : (Linköping Electronic Conference Proceedings)

Bäckström, I. , Ingelsson, P. & Wiklund, H. (2007). Learning from chaos : a necessity for adapting quality management to the future?. Paper presented at the 10th QMOD International Conference, Quality Management & Organizational Development, June, 2007, Helsingborg.

Doctoral theses, comprehensive summaries

Ingelsson, P. (2013). Creating a Quality Management Culture : Focusing on Values and Leadership. Dis. (Comprehensive summary) Sundsvall : Mid Sweden University, 2013 (Mid Sweden University doctoral thesis : 141)  

Licentiate theses, comprehensive summaries

Ingelsson, P. (2009). How to create a commercial experience : Focus on Leadership, Values and Organizational Culture. Lic. (Comprehensive summary) Sundsvall : Kopieringen, 2009 (Mid Sweden University licentiate thesis : 40)  

Reports

Bäckström, I. , Ingelsson, P. , Häggström, M. & Sten, L. (2022). Slutrapport för projektet Ökad kvalitet och effektivitet i vårdkedjor : Finansierat av Familjen Kamprads stiftelse, projekt nr 20170084. Östersund : Mittuniversitetet  

Bäckström, I. , Ingelsson, P. & Mårtensson, A. (2019). Slutrapport ”Resultatstyrning för medborgarnytta” : Ett samverkansprojekt mellan Sundsvalls kommun och Kvalitetsteknik vid Mittuniversitetet. Mid Sweden University  

Bäckström, I. , Ingelsson, P. , Löfstedt, U. , Mårtensson, A. & Öberg, L. (2014). Projekt Kundanpassad teknikinformation – KATI : Kvalitetsarbete inom teknikinformation – Goda exempel och utvecklingsbehov.  

Ahlin, K. , Bäckström, I. , Ingelsson, P. , Löfstedt, U. , Mårtensson, A. , Åslund, A. & Öberg, L. (2014). Projekt Kundanpassad teknikinformation – KATI : Slutrapport – med fokus på förslag på arbetssätt och metoder.  

Bäckström, I. , Ingelsson, P. & Wiklund, H. (2013). Kommunikativt ledarskap och hälsa. Sundsvall :  

Bäckström, I. , Ingelsson, P. & Wreder, Å. (2005). Achieving Sustaniable Health Among Co-workers : A case study at FöreningsSparbanken. Luleå : Luleå University of Technology (Research Report 2005:1).