Here you will find information and guides related to IT and telephone issues directed towards employees at Mid Sweden University.

Contact us

Create a ticket, follow up on your ongoing tickets, get information about current disruptions, order products and services and much more in the 

Service Portal

You can also reach us by phone or send us an e-mail

During the summer, from 28/6 - 6/8, we answer calls: 
Monday-Friday 09:00-11:00 and 13:00-15:00

Phone: 010-142 80 00
We answer calls: Monday-Friday 08:00-11:30 and 13:00-16:00

You will find Helpdesk in Service centre Monday to Thursday at 11:30-13:00

Due to Covid-19 you will not find helpdesk at Service Centre for as long as we have restrictions. Please call us instead, we try to solve as much as we can over the phone.

For urgent matters always contact helpdesk by phone

Problems and start-up help in lecture halls

Technical support phone: 010-142 84 65


Operating Systems

Standard OS at Mid Sweden University are MacOS and Windows. The Department of Infrastructure provides support on MacOS for Mac and Windows for PC. If you need another operating system on your computer you can install it, but unfortunately you can not get support if something does not work.

Guides and information


Here you find information about what different types of accounts we can offer at Mid Sweden University.

Cloud services

Cloud services Includes all services where information for which Mid Sweden University is responsible is stored or processed by an external party. Basicaly all web-based services are considered clo...

Network access

Read more about eduroam, Wi-Fi and how to access our services when not at campus.

Office 365

Office 365 (O365) is a cloud-based platform with tools for working anywhere and on different platforms.


Here you will find frequently asked questions and guides for telephony.

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