Kristen Snyder

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Program Coordinator for the Masters in Quality Management and leadership
Ämnesföreträdare for Quality Leadership

Bakgrund

Originally from the U.S. I completed my Ph.D. in 1997 at the University of South Florida in organizational development with an emphasis on total quality management, leadership and organizational culture. Since the 1990’s I have been engaged in research that responds to national and international trends to enhance quality of services for citizens and public sector organizations, in particular public health, health care, education and more recently, private sector businesses and public sector agencies.

In my research, I have focused on four main areas as central for meeting the needs of customers: Leadership and Culture (LC), total quality management systems (QM), innovation (I), and quality services (QS). Through my research I have explored questions related to total quality management, systematic transformation, benchmarking, social networks and distributed organizations, communication, work culture and leadership.

Forskningsområden

My research reflects a commitment and interest in understanding how organizations, both public and private, can develop internal practices that foster human potential and cultures of creativity to support sustainable organizational development that is adaptive to customer needs and society. I am driven by a curiosity about how to bridge the gap between theory and practice to help leaders create healthy working environments that are creative and innovative.

This research journey has taken shape over 23 years focusing on the complexity and dynamic nature of leadership and change. As a methodologist I am also driven to develop approaches for studying organizational transformation that reflects this complexity.

In my research I have studied school organizations from Total Quality Management, developed benchmarking systems to introduce systematic quality development processes to educators, and developed a new theory of leadership and organizational change based on concepts from chaos and complexity theory to help leaders address the dynamic nature of transformation for sustainable quality development.

Since 2011 my work with quality management has expanded to other public service agencies and manufacturing businesses in such projects as e-process team development, SIMPLY Lean, and BioInnvation. I have also conducted numerous studies in Quality Services Research, examining the impact of public sector programming on the quality of care and services for persons with mental health and substance abuse.

Pågående forskning

SIMPLY LEAN is a three-year business-university collaboration funded by KK Stiftelsen in which we explore more deeply how leaders can develop a value-based practice to support the development of quality improvement work cultures that are economically and socially sustainable. In this project we are using a variety of tools and methods to explore leadership and co-create a coaching model that supports sustainable business development. Among the methods are storytelling, appreciative inquiry in addition to traditional research methods.

SQMA Measurement Index: This SQMA-SIQ funded project is conducted in collaboration with research from Chalmers University to examine the use and effectiveness of a management index that was designed to support sustainable long term quality development in businesses.

Studying Systemic Lean Transformation through Cultural Analysis:
We are currently testing the design and application of a cultural analysis method to enhance measurement practices in quality management. By combining cultural analysis methods with standard performance measures we aim to provide business leaders with a more comprehensive approach to studying organizational needs to achieve quality and sustainable development.

Undervisning

I am the program coordinator for the masters program in quality management and leadership, in which I teach in the first and third terms, and supervise students during their masters thesis.

At the doctoral level I teach two doctoral courses for the university, including Scientific Philosophy, Ethics and Research and the course in Scientific Writing

Publikationer

Artiklar i tidskrifter

Warne, M. , Snyder, K. & Gillander Gådin, K. (2017). Participation and support – associations with Swedish pupils’ positive health. International Journal of Circumpolar Health, vol. 76: 1    

Snyder, K. , Hedlund, C. , Ingelsson, P. & Bäckström, I. (2017). Storytelling : a co-creative process to support value-based leadership. International Journal of Quality and Service Sciences, : 3/4, ss. 484-497.

Snyder, K. , Ingelsson, P. & Bäckström, I. (2016). Enhancing the study of Lean transformation through organizational culture analysis. International Journal of Quality and Service Sciences, vol. 8: 3, ss. 395-411.  

Snyder, K. (2015). Engaged leaders develop schools as quality organisations. International Journal of Quality and Service Sciences, vol. 7: 2-3, ss. 217-229.  

Snyder, k. (2015). Exploring digital culture in virtual teams: Implications for leading and developing distributed organisations. Journal of Organisational Transformation and Social Change, vol. 12: 3, ss. 211-233.  

Snyder, K. & Cooper, K. (2015). Innovating schools through dialogic arts-based practice : ingredients for engaging students with a whole new mind. Journal of Learning Through the Arts, vol. 11: 1    

Warne, M. , Snyder, K. & Gillander Gådin, K. (2014). Adaptation and validation of a positive health scale for adolescents. Social Indicators Research, vol. 119: 2, ss. 1079-1093.  

Warne, M. , Gillander Gådin, K. & Snyder, K. (2013). Photovoice: An opportunity and challenge for students' genuine participation. Health Promotion International, vol. 28: 3, ss. 299-310.  

Warne, M. , Snyder, K. & Gillander Gådin, K. (2013). Promoting an Equal and Healthy Environment : Swedish Students' View of the Daily Life at School. Qualitative Health Research, vol. 23: 10, ss. 1354-1368.  

Snyder, K. (2010). Living other becoming me: is it lagom yet?. Race Equality Teaching, vol. 28: 3

snyder, k. , Panichi, L. & Lindberg, O. (2010). On the issue of quality of experience in technology supported learning. Designs for Learning, vol. 3: 1-2, ss. 42-53.

Snyder, K. (2009). II nuovo compito dei leader : A new task for school leaders. Dirigenti scuola, : 3, ss. 86-90.

Snyder, K. (2007). Global emancipation through educational social networks : Shaping a new dialogue of action through community.. Linköping Electronic Conference Proceedings, vol. 21, ss. 1-6.

Snyder, K. M. (2007). The Digital culture and "Peda-Socio" transformation.. Seminar.net, vol. 3: 1, ss. 1-15.  

Snyder, K. (2007). The european quality benchmark system : Helping teachers work with information to sustain change. European Journal of Education, vol. 42: 3, ss. 425-435.  

Holmgren, C. , From, J. , Olofsson, A. , Karlsson, H. , Snyder, K. & Sundström, U. (2005). Entrepreneurship Education: Salvation or Damnation?. Journal of Entrepreneurship Education, vol. 8, ss. 7-19.

Snyder, K. (2005). The digital culture and communication : more than just classroom learning. Seminar.net, vol. 1: 2, ss. 1-9.  

Boothroyd, R. A. , Stiles, P. , Snyder, K. & Zong, X. (2002). Service Penetration by persons with severe mental illness: How should it be measured?. Journal of Behavioral Health Services & Research, vol. 29: 2, ss. 198-207.

MacAlister, J. E. , Snyder, K. J. , Acker-Hocevar, M. & Snyder, K. M. (1997). The educational quality benchmark system: A response to issues of at-risk youth. National Forum of Educational Administration and Supervision Journal, vol. 14: 3

snyder, k. & Snyder, K. J. (1996). Developing integrated work cultures: findings from a study of school change. NASSP Bulletin, vol. 80: 576

Snyder, K. J. , Acker-Hocevar, M. & Snyder, K. M. (1996). Principals speak out on changing school work cultures. Journal of Staff Development, vol. 17: 1

Snyder, K. M. , Acker-Hocevar, M. & Snyder, K. J. (1995). Changing school work cultures: Issues and dilemnas. Journal of the British Educational Management Society,

Snyder, K. J. , Acker-Hocevar, M. & Snyder, K. M. (1995). Chaos theory as a lens for advancing quality schooling. Journal of British Educational Management and Administration Society,

Snyder, K. J. , Acker-Hocevar, M. & Snyder, K. M. (1995). Reframing school work cultures over time: The Principal's perspective. National Forum of Applied Educational Research Journal, vol. 9: 1, ss. 3-14.

Snyder, K. J. , Acker-Hocevar, M. & Snyder, K. M. (1994). Organizational development in transition: The Schooling perspective. ERIC EA 026 086,

Snyder, K. J. , Acker-Hocevar, M. & snyder, K. M. (1994). Typology for principals of learning organisations committed to reforming work cultures. ERIC ED 3723496 RA 025941,

Mårtensson, A. , Snyder, K. & Ingelsson, P. (). Interlinking Lean and Sustainability: How ready are leaders?. ,

Böcker

Snyder, K. J. , Acker-Hocevar, M. & Snyder, K. M. (2011). Chinese translation of Living on the Edge of Chaos: leading Schools into the Global Age. Bejing : Education Science Publishing House

Snyder, K. , Acker-Hocevar, M. & Snyder, K. (2008). Living on the edge of chaos: Leading schools into the global age. milwakee, Wisconsin : ASQ Quality Press

Snyder, K. J. , Acker-Hocevar, M. & Snyder, K. M. (2000). Living on the Edge of Chaos : Leading Schools into the Global Age. Second edition. Milwaukee, Wee : ASQ Quality Press

Doktorsavhandlingar

Snyder, K. M. (1997). A Construct validation and reliability estimation of the education quality benchmark system. Diss. Ann Arbor : Bell and Howell Company, 1997 (UMI Dissertation Series : )

Kapitel i böcker, del av antologier

Snyder, K. & Björkman, C. (2016). Systematisk skol- och kvalitetsutveckling med SWCP School Work Culture Profile. I Metodhandbok för förskolechefer och rektorer. Stockholm : Studentlitteratur AB. S. 143-163.

Snyder, K. & Björkman, C. (2015). Systematisk skol- och kvalitetsutveckling med School Work Culture Profile. I Metodhandbok för förskolechefer och rektorer. Sundsvall : Mittuniversitet Regionalt Utvecklingsnätverk. S. 111-130.

Knyder, K. (2014). Concept maps, voice thread and visual images : Helping educators spawn divergent thinking and dialogic learning. I Cases on teaching critical thinking through visual representation strategies. Hershey Pennsylvania : IGI Global. S. 387-417.  

Snyder, K. & Cooper, K. (2012). Upptäcka, uttrycka och utveckla genom berättelse och bild: betydelsen för estetiska lärprocesser för pedagogik. I Medier-Bild-Pedagogik. Flensburg University Press.

Snyder, K. (2005). Is dialogue possible online? : Findings from an international study of educators engaged in professional mentoring groups in a web-based environment. I Creating successful telementoring programs. Greenwich : Information Age Publishing. S. 273-294.

Snyder, K. & Acker-Hocevar, M. (2003). Building International Cultures of Synergy through online social networks. I Global perspectives on mentoring : : Transforming contexts, communities, and cultures. Greenwich, Conn. : Information Age Publishing. S. 436-.

Snyder, K. & Wagenius, M. (2002). Building International education networks through ICT : Possibilities and Challenges. I Internationalisation in a shrinking world : : Contributions of the ITE-conference held at Dalarna University Falun - Campus May : 1-4 2002. Eisenstadt : Stiftung Pädagogische Akademie Burgenland. S. 240-.

Snyder, K. & Wagenius, M. (2002). International Connections through ICT : Expanding the training and development of teachers and school leaders. I Internationalisation in a shrinking world : : Contributions of the ITE-conference held at Dalarna University Falun - Campus May : 1-4 2002. Eisenstadt : Stiftung Pädagogische Akademie Burgenland. S. 240-.

Konferensbidrag

Ingelsson, P. , Bäckström, I. , Snyder, K. , Lilja, J. & Hedlund, C. (2017). Truly changing the culture – learnings from a value-based top leader. I 20th QMOD conference : Challenges and Opportunities of Quality in the 4th Industrial Revolution.

Bäckström, I. , Ingelsson, P. , Snyder, K. , Hedlund, C. & Lilja, J. (2016). Collection of baseline data – expanding the scope. I EurOMA 2016 - Interactions.

Snyder, K. , Ingelsson, P. & Bäckström, I. (2016). Helping leaders develop value-based leadership. I EurOMA Conference Proceedings : Interactions.

Hedlund, C. , Lilja, J. , Ingelsson, P. , Bäckström, I. & Snyder, K. (2016). Research On Toyota Kata? Proposing A Future Research Agenda For The Emerging Practice. I EurOMA Conference Proceedings : Interactions 2016.

Snyder, K. , Hedlund, C. , Ingelsson, P. & Bäckström, I. (2016). Storytelling as a co-creative process to build cultures of quality, innovation and sustainability. Paper presented at the 19th QMOD conference; International Conference on Quality and Service Sciences (ICQSS 2016), 21-23 September 2016, Rome

Ingelsson, P. , Bäckström, I. , Snyder, K. , Hedlund, C. & Lilja, J. (2016). Using the employee satisfaction survey as a tool for building organizational culture. I EurOMA Conference Proceedings : Interactions, 2016.

Maria, W. , Snyder, K. & Gillander Gådin, K. (2016). When health in adolescents is measured as positive health. I The 8th Nordic Health Promotion Research Conference (NHPRC).

Snyder, K. , Ingelsson, P. & Bäckström, I. (2015). Conceptualizing a research framework to study systemic Lean transformation : A Critical Review. I 18th QMOD-ICQSS.

Snyder, K. (2015). Vad krävs för att leda en skola idag? : Goda exempel från rektorer i Finland, USA och Sverige. Paper presented at the Bättre Skola 2015

Snyder, K. , Burden, K. , Beaudry, J. & Kuechel, T. (2011). Cross-cultural digital storytelling: implications for pedagogical innovation in schools. Paper presented at the DIVERSE

Snyder, K. (2010). Breaking ground across cultures: how visual communication is used to support peer-to-peer learning in an international project.

Panichi, L. , Lindberg, J. O. & Snyder, K. (2010). Determining quality of experience in virtual platforms.. I International conference on designs for learning - towards a new conceptualization of learning, Stockholm, 17-19 March, 2010.

Snyder, K. , Panichi, L. & Lindberg, O. (2010). Quality of experience: a missing piece in the equation for assessing learning in a digital age. I DIVERSE conference, 6-8 july 2010, Maine, USA.

Snyder, K. (2009). Living other becoming me: is it "lagom" yet?. Paper presented at the R.A.W Event III Forms of Writing Emotions and Memories: Dilemmas and Emancipatory Practices

Snyder, K. & james, w. (2008). Global citizenship: what does it mean for schools and social roles in the 21st century.

Snyder, K. (2008). The digital culture and peda-socio transformation. I Beyond Distance Research Alliance Learning Futures conference 'The Campus and Beyond' . Leicester, England. 8-9 January 2008.

Snyder, K. (2006). Building a responsive future through educaiton: cultural contributions to a global challenge. I EEERA/ECER Annual Conference Geneva, Switzerland, from the 13th to 16th September 2006: Network 7 : European Education Research Association.

Snyder, K. (2006). Education, communicaiton and culture: developing human in a technological age. I EEERA/ECER Annual Conference Geneva, Switzerland, from the 13th to 16th September 2006: Session 4 : European Education Research Association.

Snyder, K. (2005). The digital Culture and Communication : More than just classroom learning. I Seminar.net : media, technology and lifelong learning.

Snyder, K. & Fredriksson, U. (2005). The knowledge society, quality and globalization: What does it mean for pedagogical development?.. Paper presented at the European Educational Research Association

Snyder, K. (2005). Using online communication for more than just classroom learning: What does it take?. Paper presented at the European Education Research Association

From, J. , Holmgren, C. , Olofsson, A. , Snyder, K. & Karlsson, H. (2005). What is education in entrepreneurship education? : Paper presented at NFPF/NERA-conference in Oslo, March 10-12, 2005.. Paper presented at the NFPF

Holmgren, C. , From, J. , Olofsson, A. , Karlsson, H. , Snyder, K. & Sundstöm, U. (2004). Entrepreneurship Education: Salvation or Damnation? : NERA Congress, Reykjavík 2004. I NERA Congress, Reykjavík 2004.

Snyder, K. M. & Snyder, K. J. (2004). Leadership for learning in the knowledge society: An international experience. : Paper presentation at the Nordic European Research Association, March. Reykjavik, Iceland.

Snyder, K. M. , Fredriksson, U. & Taube, K. (2004). Measuring quality, learning, and knowledge in the knowledge society : Paper presentation at the Nordic European Research Association, March. Reykjavik, Iceland.

Snyder, K. , Olofsson, A. & Karlsson, H. (2004). Schools and communities in partnership to foster entrepreneurship education. : European Educational Research Conference 2004.

Fredriksson, U. & Snyder, K. (2004). Utbildningsvetenskap, globalisering, kunskapssamhället och kvalitet. : Paper presentation: symposium om "begreppet ut/bildningsvetenskap" ett fösök att fånga det gemensamma I pedagogic, lärande, pedagoiskt arbete, didakti mm. October. Lärahögskolan I Stockholm och Pedagogiska Insitutionen vid stockholms Universitet..

Fredriksson, U. & Snyder, K. (2004). Utbildningsvetenskap: Globalisering, kunskapssamhället och kvalitet. : Symposium: Vad är ut/bildningsvetenskap?, Lärarhögskolan i Stockholm, oktober 2004.

Snyder, K. (2003). Building cultures of synergy for cross cultural mentoring online.

Snyder, K. , Olofsson, A. , Karlsson, H. , Holmgren, C. & From, J. (2003). Entrepreneurship Education: A Model for Stimulating Learning and School Development in the Knowledge Age?.

Snyder, K. (2003). Stimulating dialogue online in cross cultural learning communities.

Snyder, K. (2002). Distance Education: Different Perspectives of Pedagogy and Technology for Degree and Non-Degreee Participants in an International Context : European Education Research Association. Sept 11-14.2002, Lisbon, Portugal..

Snyder, K. & Wagenius, M. (2002). International Connections through ICT: Expanding the Training and Development of Teachers. : Conference:ITE Internationalisation and Innovations in Teacher Education. Dalarna, Sweden. April 30-May 4,..

Snyder, K. M. (2002). The use of ICT for building international social learning networks for educators : European Education Research Association. Lisbon, Portugal.Sept 11-14, 2002.

Snyder, K. M. & Stiles, P. (2001). Transition from adolescence to adulthood in the Medicaid system. I 13th annual research conference proceedings: A system of care for children's mental health: Expanding the research database. tampa :

Dollard, N. , Brown, E. & Snyder, K. M. (2000). Identifying Children with Serioous EMotional Disturbacne who are serviced by Multiple Public Systems.. Paper presented at the Research and Training Center Conference on Children's Mental Health. Clearwater, FL. March

Boothroyd, R. , Stiles, P. , Snyder, K. M. & Murrin, M. R. (2000). The Health and Mental Health Needs of Service Utilization of Children of TANF recipients. I 12th Annual Research Conference Proceedings: A System of Care for Children's Mental Health: Expanding the Research Base. tampa :

Boothroyd, R. , Stiles, P. , Snyder, K. & Zong, X. (2000). The health and mental needs and service utilization of children of TANF recipeients. I 13th Annual Research Training Center on Childrens Mental Health and Conference Proceedings.

Snyder, K. M. (2000). The impact of multiple definitions of SED on coordinating care for children with special needs.. I USF COllaborative.

Stiles, P. , Boothroyd, R. & Snyder, K. M. (2000). Varying methods for estimating annual penetration rates to behavioral health systems. Paper presented at the National Association of State Mental Health Program Directors Annual Research Conference. Washington, DC, February

Snyder, K. M. (1999). Identifying children with SED using multiple definitions. Paper presented at the Florida Educational Research Association

Snyder, K. M. & Stiles, P. (1999). The vagaries of working with administrative data in services research. Paper presented at the 9th Annual NASMHPD COnference on State Mental Health Agency Services Research, Alexandria, February

Snyder, K. M. (1998). Construct validation of the educational quality benchmark system: Are traditional measurement techniques enough?. Paper presented at the Eastern Educational Research Association Annual Conference, Tampa, February

Snyder, K. M. (1998). Reliability of the educational quality benchmark system. Paper presented at the Eastern Educational Research Association, Tampa, FL February

Snyder, K. M. & Stiles, P. (1998). Small budget evaluation designs: lessons learned from an evaluation of juvenile addiction receiving facilties. Paper presented at the American Evaluation Association Annual Conference, Chicago

Snyder, K. M. (1998). The educational quality benchmark system: useful tool or pie in the sky garbage?. Paper presented at the Eastern Educational Research Association Annual Conference, Tampa, February

Manuskript

Snyder, K. M. International communities of practice: Educational leaders in dialogue about leading schools in complex times.

Snyder, K. & Acker-Hocevar, M. International school connections : Opening the door for different possibilities and new types of informal mentoring.

Proceedings (redaktörsskap)

Snyder, K. M. (ed.) & Stiles, P. (ed.) (2001). Building the capacity to integrate administrative data: a Florida perspective. Washington, DC : National TA Center for Children's Mental Health (Data Matters 4).

Rapporter

Snyder, K. & Cooper, K. (2012). Berättelser och estetiska lärprocesser: möjliga verktyg för att ändra trenden med skoldropouts of hemmasittare.. Östersund :

Snyder, K. & Cooper, K. (2012). 'What’s going on here'? : A frame analysis of a pilot project to examine why the use of appreciative inquiry, storytelling, and painting is difficult to integrate into the culture of schooling. Härnösand : Mid Sweden University (Utbildningsvetenskapliga studier 2012:3).  

Snyder, K. , Åhl, H. & Cooper, K. (2008). Idéskolor 2007-2008 flerspråkighet i den öppna och medvetna skolan: utvärdering.  

Snyder, K. , Cooper, K. & Åhl, H. (2006). Den Öppna och Medvetna skolan : en utvärdering. Stockholm : (Skolverket ).

snyder, K. M. (2000). An Evaluation of the AmeriCORP Arts USF school-based youth development program. Tampa : University of South Florida (Report to the Univeristy of Florida College of Fine Arts ).

snyder, K. M. , Gomez, A. , Armstrong, M. L. , Dailey, K. & Massey, O. T. (2000). Evaluation of Florida's sub acute inpatient psychiatric program (SIPP). Tallahassee : FMHI-USF (Florida Mental Health Institute report series ).

snyder, K. M. (2000). Family Outreach Support Program: An Outcome Evaluation. Tampa : (Catholic Charities of St. Petersburg ).

snyder, K. M. (2000). Outreach services for families: An Outcome Evaluation. Tampa : (Catholic Charities of St. Petersburg ).

snyder, K. M. (2000). Reliability and validity of the school work culture profile instrument hungarian version.. Härnösand : (County Council of Västernorrland ).

snyder, K. M. , Stiles, P. , Lo, M. & Daily, K. (2000). The transition years: what happens to adolescents on Medicaid who use mental health services?. Tallahassee : FMHI USF (Florida Mental Health Institute AHCA Report ).

Stiles, P. , Snyder, K. M. & Murrin, M. R. (1999). Evaluation of Florida's Prepaid Mental Health Plan: year 2 Quantitative Report. Tampa : FMHI-USF (Florida Mental Health Institute AHCA Reports ).

Armstrong, M. L. , snyder, K. M. & Stiles, P. (1999). Expected impact of the Child Health Insurance Program on Alcohol and Drug Abuse and Mental Health Operations Base Funding. Tallahassee : (Florida Department of Children and Families ).

Ridgely, M. S. , Giard, J. & snyder, K. M. (1998). Evaluation of Florida's prepaid mental health plan: A comparison of Medicaid managed health care i AHCA areas 4 and 6. Tampa : USF (Florida Mental Health Institute AHCA Reports ).

Stiles, P. , snyder, K. M. & Murrin, M. R. (1998). Evaluation of Florida's Prepaid mental health plan: Medicaid enrollee characteristics, service utilization, costs, and access to care in AHCA areas 4 and 6.. Tampa : USF (Florida Mental Health Institute AHCA Publications ).

Ridgely, M. S. , Giard, J. & snyder, K. M. (1998). Evaluation of Florida's prepaid mental health plan: Medicaid management arrangements in AHCA area IV: Organizational, financial and clinical structures. Tampa : USF (Florida Mental Health Institute AHCA Reports ).

Ridgely, M. S. , snyder, K. M. , Stiles, P. & Murrin, M. R. (1997). Evaluation of Florida's juvenile addition receiving facilities. tampa : USF (Florida Mental Health Institute ).

Samlingsverk (redaktör)

Snyder, K. M. (ed.) (2006). Wingspan: Journal of School Leadership, Development and Learning in a Global Age. Härnösand och Tampa : International School Connection and Mid Sweden University (Wingspan Journal ).

Snyder, K. M. (ed.) (2005). Wingspan: Journal for School Leadership, Development and Learning in a Global Age. Tampa : International School Connection and Mid Sweden University (Wingspan 1).

Övrigt

Jaldemark, J. & Snyder, K. (2012). Kursverksamhet inom e-lärande : Ett projekt genomfört av HEALTH-gruppen vid Institutionen för Utbildningsvetenskap. Härnösand : Mittuniversitetet..

Jaldemark, J. , Anderson, K. , Lindberg, J. O. , Persson Slumpi, T. , Sefyrin, J. , Snyder, K. & Sjöström, M. (2011). Slutrapport delprojekt 3.5.1 Forskning och forskarskolan i e-lärande. Härnösand : Mittuniversitetet..