Maria Eriksson

Spara favorit

Arbetar med undervisning och forskning i Kvalitetsteknik. Har en maskiningenjörsexamen i grunden med ett examensarbete inom Kvalitetsteknik och har tagit en doktorsexamen i Sportteknologi och kvalitetsteknik. Har tidigare arbetat praktiskt med kvalitetsutveckling inom tillverkande telecom-industri.

Övrigt

Arbetar vid Campus Östersund i Hus Q och finns i rum Q105b

Publikationer

Artiklar i tidskrifter

Eriksson, M. , Bäckström, I. , Ingelsson, P. & Åslund, A. (2018). Measuring customer value in commercial experiences. Total quality management and business excellence (Online), vol. 29: 5-6, ss. 618-632.  

Eriksson, M. & Ingelsson, P. (2016). Building an organizational culture when delivering commercial experiences – the leaders’ perspective. International Journal of Quality and Service Sciences, vol. 8: 2, ss. 229-244.  

Ingelsson, P. , Eriksson, M. & Lilja, J. (2012). Can selecting the right values help TQM implementation? : A case study about organisational homogeneity at the Walt Disney Company. Total Quality Management and Business Excellence, vol. 23: 1, ss. 1-11.  

Lilja, J. , Eriksson, M. & Ingelsson, P. (2010). Commercial experiences from a customer perspective elaborated, defined and distinguished. The TQM Journal, vol. 22: 3, ss. 285-292.  

Doktorsavhandlingar, sammanläggningar

Eriksson, M. (2017). Customer value in commercial experiences : Expecting the unexpected. Diss. (Sammanläggning) Sundsvall : Mid Sweden University, 2017 (Mid Sweden University doctoral thesis : 262)  

Konferensbidrag

Lilja, J. & Eriksson, M. (2010). From problem to Attraction Detection Study (ADS) : towards a new methodology for quality practice. I Electronic Proceedings. Cottbus, Germany :

Eriksson, M. & Wiklund, H. (2010). Towards Attractive Experiences. I 13th QMOD conference in Cottbus, Germany, 2010, 30/8-1/9.  

Eriksson, M. , Ingelsson, P. & Lilja, J. (2007). Achieving shared values : Learning from Disney.

Lilja, J. , Eriksson, M. & Ingelsson, P. (2007). Commercial experiences from a customer perspective : Elaborated, defined and distinguished. I Proceedings of the 10th International Conference on Quality Management for Organisational and Regional Development, Lund 18-20/6 2007. Lund : (Linköping Electronic Conference Proceedings)

Licentiatavhandlingar, sammanläggningar

Eriksson, M. (2009). Creating customer value in commercial experiences. Lic.-avh. (Sammanläggning) Sundsvall : Kopieringen, 2009 (Mid Sweden University licentiate thesis : 39)