Pernilla Ingelsson

Spara favorit

Bakgrund

Har arbetat inom tillverkande industri med personalfrågor, organisationsutveckling, kvalitet och Lean. Har även innehaft ett antal ledarpositioner både inom privat sektor och inom akademin.

Forskningsområden

Min forskning är inriktad på hur organisationer kan arbeta för att skapa, och hur de kan mäta, en kultur som ger förutsättningar för en långsiktig och hållbar kvalitetsutveckling. Mitt fokus ligger på beteenden, värderingar och ledarskap. Jag har till viss del fördjupat mig inom kvalitetsinitiativet Lean.

Pågående forskning

Är sedan 2015 med i forskningsprojektet "Simply Lean" ett projekt finansierat av KK-stiftelsen för att undersöka hur kvaliteten kan förbättras i svenska företag genom att utveckla en intern coachingsmodell för att stödja värderingsbaserat ledarskap. Ett ledarskap som ska integrera värderingar, organisationskultur, kundbehov och en hållbar utveckling. Det treåriga projektet är ett forsknings- och utvecklingssamarbete mellan tre svenska tillverkande företag och Mittuniversitetet.

Med start 1 januari 2018 kommer jag även att ingå i ett forskningsprojekt finansierat av Kamprads Stiftelse. Projektet syftar till att att skapa ny kunskap om hur effektivitet och kvalitet i hälso- och sjukvårdens vårdkedja kan förbättras med specifikt fokus på ledarskap, vårdkontinuitet, säkerhetskultur och lärande.

Undervisning

Undervisar på vårt magisterprogram ”Kvalitets- och ledarskapsutveckling” där jag också handleder examensarbeten.

Övrigt

Arbetar även med samverkan och uppdragsutbildning. Är för närvarande med i ett uppdrag som genomförs i Åre kommun där vi utbildar både ledare och coacher i Lean och kvalitetsutveckling.

Publikationer

Artiklar i tidskrifter

Eriksson, M. , Bäckström, I. , Ingelsson, P. & Åslund, A. (2018). Measuring customer value in commercial experiences. Total quality management and business excellence (Online), vol. 29: 5-6, ss. 618-632.  

Kahm, T. & Ingelsson, P. (2017). Lean from the First-line Managers’ Perspective : Assuredness about the Effects of Lean as a Driving Force for Sustainable Change. Management and Production Engineering Review, vol. 8: 2, ss. 49-56.    

Snyder, K. , Hedlund, C. , Ingelsson, P. & Bäckström, I. (2017). Storytelling : a co-creative process to support value-based leadership. International Journal of Quality and Service Sciences, vol. 9: 3/4, ss. 484-497.  

Ingelsson, P. & Bäckström, I. (2017). The need for a long-term mindset when measuring the effects of lean on health-related quality management values : A case study from the public sector. International Journal of Workplace Health Management, vol. 10: 3, ss. 249-264.  

Eriksson, M. & Ingelsson, P. (2016). Building an organizational culture when delivering commercial experiences – the leaders’ perspective. International Journal of Quality and Service Sciences, vol. 8: 2, ss. 229-244.  

Snyder, K. , Ingelsson, P. & Bäckström, I. (2016). Enhancing the study of Lean transformation through organizational culture analysis. International Journal of Quality and Service Sciences, vol. 8: 3, ss. 395-411.  

Bäckström, I. , Ingelsson, P. & Johansson, C. (2016). How Communicative Leadership influences co-workers’ health : A Quality Management perspective. International Journal of Quality and Service Sciences, vol. 8: 2, ss. 143-158.    

Bäckström, I. & Ingelsson, P. (2016). Measuring Appreciative Inquiry, Lean and Perceived Co-worker Health. Quality Innovation Prosperity, vol. 20: 2, ss. 105-118.    

Bäckström, I. & Ingelsson, P. (2015). Is there a relationship between Lean Leaders and healthy co-workers?. Quality Innovation Prosperity, vol. 19: 2, ss. 123-136.    

Ingelsson, P. , Löfstedt, U. , Bäckström, I. & Öberg, L. (2015). Taking a Holistic Perspective on Technical Communication and Lean. Quality Innovation Prosperity, vol. 19: 2, ss. 103-122.    

Bäckström, I. , Ingelsson, P. & Johansson, C. (2014). Health Related Quality Management Values and Key Principles of Communicative Leadership - Are They the Same?. Quality Innovation Prosperity, vol. 18: 1, ss. 59-72.  

Ingelsson, P. & Mårtensson, A. (2014). Measuring the importance and practices of Lean values. The TQM Journal, vol. 26: 5, ss. 463-474.  

Ingelsson, P. , Eriksson, M. & Lilja, J. (2012). Can selecting the right values help TQM implementation? : A case study about organisational homogeneity at the Walt Disney Company. Total Quality Management and Business Excellence, vol. 23: 1, ss. 1-11.  

Bäckström, I. , Ingelsson, P. & Wiklund, H. (2011). Learning from others to adapt Quality Management to the future. Total Quality Management and Business Excellence, vol. 22: 2, ss. 187-196.  

Lilja, J. , Eriksson, M. & Ingelsson, P. (2010). Commercial experiences from a customer perspective elaborated, defined and distinguished. The TQM Journal, vol. 22: 3, ss. 285-292.  

Mårtensson, A. , Snyder, K. & Ingelsson, P. (). Interlinking Lean and Sustainability: How ready are leaders?. ,

Doktorsavhandlingar, sammanläggningar

Ingelsson, P. (2013). Creating a Quality Management Culture : Focusing on Values and Leadership. Diss. (Sammanläggning) Sundsvall : Mid Sweden University, 2013 (Mid Sweden University doctoral thesis : 141)  

Konferensbidrag

Bäckström, I. , Ingelsson, P. , Snyder, K. , Hedlund, C. & Lilja, J. (2017). Capturing Value-based leadership in Practice: : Insights from developing and applying an AI-interview guide. I Challenges and Opportunities of Quality in the 4th Industrial Revolution : On quality and service sciences ICQSS 2017.

Hedlund, C. , Bäckström, I. , Ingelsson, P. , Snyder, K. & Lilja, J. (2017). Continuous Improvement of Leadership : Evaluation of peer-coaching experiments. Paper presented at the 20th QMOD Conference, Helsingör, Denmark, 4-7 August, 2017

Bäckström, I. , Ingelsson, P. & Snyder, K. (2017). Enhancing Sustainable Quality Culture. Paper presented at the Canadian Quality Congress, Toronto, September 7-8, 2017

Lilja, J. , Ingelsson, P. , Snyder, K. , Bäckström, I. & Hedlund, C. (2017). Metaphors : We Manage and Develop Quality by Screening and Elaborating on the Metaphors of Quality Management. Paper presented at the 20th QMOD Conference, Helsingör, Denmark, 4-7 August, 2017

Ingelsson, P. , Bäckström, I. , Snyder, K. , Lilja, J. & Hedlund, C. (2017). Truly changing the culture – learnings from a value-based top leader. I 20th QMOD conference : Challenges and Opportunities of Quality in the 4th Industrial Revolution.

Snyder, K. , Bäckström, I. & Ingelsson, P. (2017). Using design thinking to foster value-based leadership and quality culture. Paper presented at the Canadian Quality Congress, Toronto, September 7-8, 2017

Bäckström, I. , Ingelsson, P. , Snyder, K. , Hedlund, C. & Lilja, J. (2016). Collection of baseline data – expanding the scope. I EurOMA 2016 - Interactions.

Snyder, K. , Ingelsson, P. & Bäckström, I. (2016). Helping leaders develop value-based leadership. I EurOMA Conference Proceedings : Interactions.

Lilja, J. , Bäckström, I. , Forsgren, O. , Ingelsson, P. , Noaksson, E. , Nätterlund, K. , Richardsson, D. & Åslund, A. (2016). Insights from Sustainable Cleveland 2019: An Initiative Driving Sustainable Regional Development by Large Scale Summits, Collective Visioning, and lots of Creativity, Culture, and Appreciation. I Valuing and Evaluating Creativity for Sustainable Regional Development. Östersund : . S. 255--258.  

Ingelsson, P. & Kahm, T. (2016). Lean from the first-line managers’ perspective – assuredness about the effects of Lean as a driving force for sustainable change. Paper presented at the 19th QMOD/ICQSS Conference 2016, Rome, Italy, 21-23 September, 2016

Ingelsson, P. & Bäckström, I. (2016). Monitoring co-worker health and Lean culture development. I Proceedings of the 19th QMOD Conference, 2016.

Hedlund, C. , Lilja, J. , Ingelsson, P. , Bäckström, I. & Snyder, K. (2016). Research On Toyota Kata? Proposing A Future Research Agenda For The Emerging Practice. I EurOMA Conference Proceedings : Interactions 2016.

Snyder, K. , Hedlund, C. , Ingelsson, P. & Bäckström, I. (2016). Storytelling as a co-creative process to build cultures of quality, innovation and sustainability. Paper presented at the 19th QMOD conference; International Conference on Quality and Service Sciences (ICQSS 2016), 21-23 September 2016, Rome

Ingelsson, P. , Bäckström, I. , Snyder, K. , Hedlund, C. & Lilja, J. (2016). Using the employee satisfaction survey as a tool for building organizational culture. I EurOMA Conference Proceedings : Interactions, 2016.

Snyder, K. , Ingelsson, P. & Bäckström, I. (2015). Conceptualizing a research framework to study systemic Lean transformation : A Critical Review. I 18th QMOD-ICQSS.

Bäckström, I. & Ingelsson, P. (2015). Exploring the relationship between Appreciative Inquiry, Lean and perceived co-worker health. I Creating a Sustaniable future through Quality : on Quality and Service Sciences ICQSS 2015, October 12-14. Lund :

Åslund, A. & Ingelsson, P. (2015). Understanding and living by an organization's values in order to create customer value. I Creating a Sustainable future through Quality : on Quality and Service ICQSS 2015, October 12-14. Lund :

Löfstedt, U. , Ingelsson, P. , Bäckström, I. & Öberg, L. (2014). Can Lean improve the status of Technical Communication? : Taking a system perspective. I 17th QMOD-ICQSS Conference, Prague, Czech Republic : Entering the Experience Economy – from product quality to experience quality. Lund :

Mårtensson, A. , Ingelsson, P. & Öberg, L. (2014). Can Lean values contribute to Sustainable Development. I 17th Qmod-ICQSS : Part 2: INDEX and FULLPAPERS.  

Bäckström, I. & Ingelsson, P. (2014). Do Lean Leaders get healthy co-workers?. I 17th QMOD-ICQSS Conference, Prague, Czech Republic : Entering the Experience Economy – from product quality to experience quality. Lund :

Bäckström, I. , Ingelsson, P. & Johansson, C. (2013). Health Related Quality Management values and Key principles of Communicative Leadership - are they the same?. I 16th QMOD conference on Quality and Service Sciences ICQSS,4-6 September 2013, Portoroz, Slovenia : From LearnAbility and InnovAbility to SustainAbility.. S. 164--177.  

Ahlin, K. & Ingelsson, P. (2013). Information management, Lean and efficiency:  are we focusing on the customer?. Paper presented at the 16th QMOD-ICQSS; International conference quality and service sciences;4th-6th September 2013;Portoroz, Slovenia  

Mårtensson, A. & Ingelsson, P. (2013). Managers basic assumptions when applying Lean. I 16th QMOD-ICQSS Proceedings : Quality Management and Organizational Development Conference [being] International Conference Quality and Service Sciences.. S. 1206--1215.  

Bäckström, I. , Ingelsson, P. & Wiklund, H. (2012). Measuring the Starting Points for a Lean Journey. I 15 th QMOD conference : From LearnAbility and InnovAbility to SustainAbility. Poznan : (QMOD). S. 146--156.  

Ingelsson, P. , Bäckström, I. & WIklund, H. (2010). Measuring the soft sides of TQM and Lean. I 13th QMOD Conference, 31 Aug – 1 Sept 2010 Cottbus, Germany.

Eriksson, M. , Ingelsson, P. & Lilja, J. (2007). Achieving shared values : Learning from Disney.

Lilja, J. , Eriksson, M. & Ingelsson, P. (2007). Commercial experiences from a customer perspective : Elaborated, defined and distinguished. I Proceedings of the 10th International Conference on Quality Management for Organisational and Regional Development, Lund 18-20/6 2007. Lund : (Linköping Electronic Conference Proceedings)

Bäckström, I. , Ingelsson, P. & Wiklund, H. (2007). Learning from chaos : a necessity for adapting quality management to the future?. Paper presented at the 10th QMOD International Conference, Quality Management & Organizational Development, June, 2007, Helsingborg.

Licentiatavhandlingar, sammanläggningar

Ingelsson, P. (2009). How to create a commercial experience : Focus on Leadership, Values and Organizational Culture. Lic.-avh. (Sammanläggning) Sundsvall : Kopieringen, 2009 (Mid Sweden University licentiate thesis : 40)  

Rapporter

Bäckström, I. , Ingelsson, P. , Löfstedt, U. , Mårtensson, A. & Öberg, L. (2014). Projekt Kundanpassad teknikinformation – KATI : Kvalitetsarbete inom teknikinformation – Goda exempel och utvecklingsbehov.  

Ahlin, K. , Bäckström, I. , Ingelsson, P. , Löfstedt, U. , Mårtensson, A. , Åslund, A. & Öberg, L. (2014). Projekt Kundanpassad teknikinformation – KATI : Slutrapport – med fokus på förslag på arbetssätt och metoder.  

Bäckström, I. , Ingelsson, P. & Wreder, Å. (2005). Achieving Sustaniable Health Among Co-workers : A case study at FöreningsSparbanken. Luleå : Luleå University of Technology (Research Report 2005:1).