This page contains information about complaints and appeals.
Complaints
Complaints that are education-related
The responsibility for handling complaints lies within the managerial mandate regulated by decision-making and delegation procedures and rules of procedure. If you have a complaint related to your education, you should contact the course and programme coordinators.
Course and programme coordinators are responsible for being the contact person for the students in the course/programme. Depending on the problem, other parties are involved such as head of department, directors of studies and subject representatives, as well as a lawyer.
Contact can also be made with the case officer of each office. This may include complaints or questions regarding learning contact, registration for courses, reporting of results, appeals of decisions and publication of schedules.
- Staff at the Faculty of Human Sciences (HUV Faculty)
- Staff at the Faculty of Science, Technology and Media (Faculty of Social Sciences)
The administrators handle questions that they can answer themselves and the rest they refer to the right person, which is usually the course or programme coordinator, in some cases the head of department, or the director of studies if they handle such questions at the department. The administrators also contact the teaching teacher for the course or the relevant programme director that it concerns.
If you have comments/complaints about your education, you can also submit these in connection with the course evaluation.
Complaint Support Activities
If you have complaints about support activities, you can contact the helpdesk or service centre. It is also possible to email kontakt@miun.se and the complaint will be taken to the responsible function or person. If you know which department the complaint relates to, you can also contact the department concerned.
Complaints, victimisation, discrimination, harassment, sexual harassment and retaliation
Complaints concerning victimisation, discrimination etc. are handled in accordance with the Guidelines against victimisation, discrimination, harassment, sexual harassment and reprisals (MIUN 2021/1596) and the Procedure for Victimisation, Discrimination, Harassment, Sexual Harassment or Reprisals (MIUN 2021/1613).
Complaints from the Student Union
If you have complaints, you can also contact the respective student union.
Appeals
Mid Sweden University has guidelines for appeals (MIUN 2021/1354) where the most important provisions that govern the university's handling of appeals are described. The guidelines are intended to support the daily work of the University and can be used in the introduction and training of staff.
Reassessment, correction and amendment of grading decisions
The examiner determines the grade. That decision cannot be appealed. Reassessment means that an examiner reconsiders the grading decision. This can be done at the request of a student or other reason. A review can in turn lead to a decision on correction or amendment. If there is reason to reconsider a grading decision, this should normally be done by the same examiner who made the original decision.
Correction
Section 36 of the Administrative Procedure Act (2017:900) provides for the possibility of correcting obvious errors. Such a decision shall be made by the examiner in accordance with Chapter 6. Section 23 of the Higher Education Ordinance. This can be correction due to clerical errors, calculation errors or similar oversights. A decision to rectify the matter may be both to the advantage and disadvantage of the student. A correction that is to the detriment of the student must be made with great caution and only in clear cases. Before such a decision is implemented, the student must be given the opportunity to make a statement.
Amendment
A grading decision may be changed under Section 37 of the Administrative Procedure Act if the decision is incorrect due to new circumstances or for some other reason. A change to the effect that the grade is lowered may only be made if the error is due to the student having provided incorrect or misleading information. This may be the case, for example, if the student has cheated on the examination.
According to Chapter 6. Section 24 of the Higher Education Ordinance, the examiner shall change a decision on grades that is manifestly incorrect due to new circumstances or for some other reason, if this can be done quickly and easily and if it does not mean that the grade is lowered.
Contact
